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  1. #1

    Jason Boyce Glasgow 28th July 2017 BSOD

    Hi, I've followed the steps from sysnative to get help with my sick PC & now I'm here.

    Zip file attached, I'll try my best to answer the requested questions -
    OS - Windows 7 64 bit
    Original installed OS on system -XP (installed using a full retail disc I had from previous PC)
    OS - full retail version windows 7
    Age of system (hardware) just over 5 years
    Age of OS installation - just over 3 years (I THINK I had to re-install the OS at some point)


    CPU - AMD FX 8120 eight-core
    Video Card - NVIDIA GeForce GT 620
    MotherBoard -Gigabyte GA-970A-DS3
    Novatech desktop tower - delivery email says BB81208E (?)
    Power - Powerstation 750w?


    Many thanks in advance for any help you can give..

    Regards

    Jason

    Attached Files Attached Files


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  2. #2
    Moderator
    BSOD Kernel Dump Analyst
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    softwaremaniac's Avatar
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    re: Jason Boyce Glasgow 28th July 2017 BSOD

    Can we get a description of the issue please? Are you getting BSODs?

  3. #3
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    There are no BSOD dump files in the attached zip file.

  4. #4

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    softwaremaniac - yes, many BSODs on & off... two this evening.
    jcgriff2 - seems my machine wasn't configured to save the dmp files, hopefully I've sorted that now. Will go back to the start & generate another zip once I've had a few more blue screens.

    Thanks

    JB
    jcgriff2 says thanks for this.

  5. #5
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    13,252
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Sounds like a plan :)

  6. #6
    x BlueRobot's Avatar
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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    If you have any Kernel Memory dumps, then please upload those too, although, you will need to use a file-sharing site such as DropBox.

    Code:
    %systemroot%\MEMORY.DMP
    Machines Can Think

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  7. #7

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Quote Originally Posted by x BlueRobot View Post
    If you have any Kernel Memory dumps, then please upload those too, although, you will need to use a file-sharing site such as DropBox.

    Code:
    %systemroot%\MEMORY.DMP
    Hello BlueRobot - Not sure how to do this, sorry.

  8. #8
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Instructor
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    13,252
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Navigate to C:\Windows and look for the MEMORY.DMP. If it's present, zip it up and upload it somewhere.

  9. #9

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Hello again good folk.
    Hope this is the right information for you to give me a hand with my exasperating problems.

    Dropbox link to DMP files (I hope?):
    Dropbox - MEMORY.DMP

    Updated SysnativeFileCollectionApp zip also.

    As ever, many thanks in advance.

    Jason
    Attached Files Attached Files

  10. #10

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Forgot to add, I have no key or disc for my current windows 7, the shop that fixed it a couple years back didn't give me these when they put a new copy on the machine. They closed down not long after. So - dodgy but that's where I'm at.

  11. #11

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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Hello Jason,

    I've looked at the recent BSOD crash dumps and the one clue I have found so far is that the graphics driver is misbehaving. This was found in the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) BSOD.


    Code:
    fffff880`03508088  fffff880`13119564*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x10b564
    nvlddmkm.sys Mon May 1 20:58:03 2017

    I would recommend uninstalling the driver and any NVidia graphics software completely using DDU and then just reinstalling the latest driver. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.

  12. #12

    Join Date
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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    I really can't believe its the nVidia, the last recent dumps show

    Code:
    081117-100605-01.dmp
    
    BugCheck 50, {fffff6fc74008688, 0, fffff800034d91a1, 2}
    
    
    Could not read faulting driver name
    Probably caused by : memory_corruption ( nt!MiDispatchFault+d1 )
    and next
    Code:
    081117-157342-01.dmp
    
    BugCheck 1000007E, {ffffffffc0000005, fffff800035f69cc, fffff880035087f8, fffff88003508060}
    
    *** WARNING: Unable to verify timestamp for MpFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
    
    Followup:     Pool_corruption
    ---------
    finaly

    Code:
    MEMORY.DMP
    
    BugCheck 50, {fffff6fc74008688, 0, fffff800034d91a1, 2}
    
    Probably caused by : memory_corruption ( nt!MiDispatchFault+d1 )
    
    Followup:     MachineOwner
    ---------
    
    STACK_TEXT:  
    fffff880`08504f38 fffff800`035381f2 : 00000000`00000050 fffff6fc`74008688 00000000`00000000 fffff880`085050a0 : nt!KeBugCheckEx
    fffff880`08504f40 fffff800`034b9aae : 00000000`00000000 fffff6fc`74008688 fffff700`01080000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x3a456
    fffff880`085050a0 fffff800`034d91a1 : 00000000`00363d8d 000007fe`f8420038 fffff683`ff7c2100 fffffa80`0d5e03f8 : nt!KiPageFault+0x16e
    fffff880`08505230 fffff800`034c8c09 : fffff800`0344c000 000007fe`fabe0038 fffffa80`0d716060 fffffa80`00000000 : nt!MiDispatchFault+0xd1
    fffff880`08505340 fffff800`034b9aae : 00000000`00000000 000007fe`fabe0038 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x359
    fffff880`085054a0 fffff800`034b2600 : fffff800`03762fdb fffff880`08505b60 00001f80`000001a0 00000000`00000198 : nt!KiPageFault+0x16e
    fffff880`08505638 fffff800`03762fdb : fffff880`08505b60 00001f80`000001a0 00000000`00000198 00000000`00000000 : nt!memcpy+0x250
    fffff880`08505640 fffff800`03762df3 : fffffa80`0d5e0060 000007fe`fabe0000 fffffa80`0d816b10 00000000`001ad790 : nt!MmCopyVirtualMemory+0x17b
    fffff880`085059f0 fffff800`034bac13 : fffffa80`0d716060 00000000`001ad348 fffff880`08505a88 00000000`0021c3d0 : nt!NtReadVirtualMemory+0xff
    fffff880`08505a70 00000000`77b1c12a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`001ad328 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b1c12a
    
    The current process
    PROCESS fffffa800d5e0060
        SessionId: 1  Cid: 0fbc    Peb: 7fffffdb000  ParentCid: 0d04
        DirBase: 122dbc000  ObjectTable: fffff8a015da6e10  HandleCount: 975.
        Image: PotPlayerMini64.exe
        VadRoot fffffa801030cdc0 Vads 475 Clone 0 Private 30329. Modified 38197. Locked 3205.
        DeviceMap fffff8a0025bc9b0
        Token                             fffff8a003faa060
        ElapsedTime                       00:06:25.726
        UserTime                          00:02:18.185
        KernelTime                        00:00:40.747
        QuotaPoolUsage[PagedPool]         591256
        QuotaPoolUsage[NonPagedPool]      60240
        Working Set Sizes (now,min,max)  (23064, 50, 345) (92256KB, 200KB, 1380KB)
        PeakWorkingSetSize                24556
        VirtualSize                       2540 Mb
        PeakVirtualSize                   2552 Mb
        PageFaultCount                    2577726
        MemoryPriority                    BACKGROUND
        BasePriority                      10
        CommitCharge                      48554
    Within Reg uninstall, AVG was found too, probably a rest i don't know
    and beside uTorrent some mystery strings ^^


    Top Services


    Code:
    Pid ImageName              Commit   SharedCommit        Debt
    
      828 mbamservice.ex      505900 Kb           0 Kb        0 Kb
      39c MsMpEng.exe         359340 Kb           0 Kb        0 Kb
      fbc PotPlayerMini6      194216 Kb           0 Kb        0 Kb
      8d8 svchost.exe         193304 Kb           0 Kb        0 Kb
    may be memory or it happened during swapping into memory from disk.

  13. #13

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Thanks philc43, I've done that, though the latest reply from MichaelB seems to unearth some serious issues (not that I know what any of it means!)

    Cheers

    Jason

  14. #14

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Hi Michael

    Wondering if it's time to move on and just buy a new machine...
    Should I uninstall PotPlayerMini6?
    Advice on anything else I can do from here appreciated.

    Thanks for the reply

    Jason

  15. #15

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    I tried sfc /scannow after reinstalling NVIDIA
    Are the CBS.log files any use? Here they are anyway:
    Attached Files Attached Files

  16. #16

    Join Date
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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Quote Originally Posted by zoyce View Post
    Hi Michael

    Wondering if it's time to move on and just buy a new machine...
    Should I uninstall PotPlayerMini6?
    Advice on anything else I can do from here appreciated.

    Thanks for the reply

    Jason
    Hi,

    did a quick search on that player and it seems to be a Trojan too, the reason for mem_coruption probably.
    uninstall, scan your machine with mbam and let adwcleaner having a look for unwanted Pup and other entries.
    Downloads - AdwCleaner - ToolsLib

  17. #17

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Got rid of PotPlayer, the best player I've used to be honest

    I have malwarebytes premium installed. Just did a scan, no issues.

    PotPlayer - Virus and Malware

  18. #18
    x BlueRobot's Avatar
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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Quote Originally Posted by MichaelB View Post
    Quote Originally Posted by zoyce View Post
    Hi Michael

    Wondering if it's time to move on and just buy a new machine...
    Should I uninstall PotPlayerMini6?
    Advice on anything else I can do from here appreciated.

    Thanks for the reply

    Jason
    Hi,

    did a quick search on that player and it seems to be a Trojan too, the reason for mem_coruption probably.
    uninstall, scan your machine with mbam and let adwcleaner having a look for unwanted Pup and other entries.
    Downloads - AdwCleaner - ToolsLib
    I can't seem to find any information which supports that conclusion, VirusTotal appears to mark the file as clean?

    VirusTotal
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

  19. #19

    Join Date
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    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    right, seems clear.
    The version i got was wrapped, the difference

  20. #20

    Re: Jason Boyce Glasgow 28th July 2017 BSOD

    Greetings, haven't posted here in a while as the replies dried out.
    I'm getting more BSODs than ever, probably into three figures now, sometimes 4 or 5 in one evening, around a dozen different stop messages.
    *NOTE - motherboard & PS have been replaced - reckon I was ripped off - 15th September, PC wouldn't boot up, took it in to shop next day, guy says it's motherboard so I agree for him to replace it. An hour later he says power supply's 'blown up'. Again, I agreed to a replacement unit. Never mind*

    dmp files - 12 Oct 17 - SysnativeFileCollectionApp.zip - Google Drive
    If this link's no good, please let me know how to get it up on here.

    Original installed OS on system - XP (installed using a full retail disc I had from previous PC)
    Then 7 (dodgy upgrade after some problems I can't remember the nature of from aforementioned con-man for 15 - no serial provided)
    Currently Windows 10 64 bit (Activate Windows keeps coming up bottom right, could this have anything to do with BSOD problems?)

    Age of system (hardware) 5 years except motherboard & PS - both 1 month old
    Age of OS installation - Windows 10; 8-10 weeks ago

    CPU - AMD FX 8120 eight-core
    Video Card - NVIDIA GeForce GT 620
    MotherBoard - (replaced since last thread) - Gigabyte GA-78LMT
    Power Supply - (replaced since last thread) - Aerocool Integrator 700w
    Novatech desktop tower - delivery email says BB81208E


    Any takers much appreciated

    Cheers

    Jason

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