1. #1

    [Win8.1] i7-4790k 4.6ghz dual, EVGA 1070ftw

    Been crashing randomly for a year, might need a UPS
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
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      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
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    Re: Windows 8.1 i7 4790k 4.6ghz dual 1070ftw evga

    Hi. . .

    There were only 2 mini kernel memory dumps in the attached zip file and both were from February 2017 - over 6 months ago.

    Have you experienced recent BSODs?

    The bugcheck on all 6 dumps was 0x124 = WHEA = Windows Hardware Error Architecture, a/k/a "Machine Check Exception".
    Code:
    BugCheck 124, {0, ffffe000cdb0b028, be000000, 800400}
    BugCheck 124, {0, ffffe0001553c028, bf800000, 124}
    0x124 BSODs are notoriously difficult to solve because the cause is simply "unknown hardware failure".

    Unfortunately, the dumps are incapable of telling us which piece of hardware has failed. Dumps are only good for figuring out software problems.

    All I can really do here is to give you some hardware diagnostic programs to run.


    The problem may also be with other hardware parts such as the motherboard or PSU for which there are no software tests.

    Regards. . .

    jcgriff2

  3. #3

    Re: Windows 8.1 i7 4790k 4.6ghz dual 1070ftw evga

    thanks, yeah i dont know why it hasnt been dumping the other ones sometimes. thanks though

  4. #4

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    Re: Windows 8.1 i7 4790k 4.6ghz dual 1070ftw evga

    Looking at the eventlog reveals that the most recent BSOD was on 17 Jul 2017. A full memory dump was recorded but the mini-dump could not be created. It should be possible to share the full dump via OneDrive or some other cloud storage. As jcgriff2 has said these crashes are difficult to solve but it might be worth looking to see if anything further is revealed. Back in March you were getting some x101 CLOCK_WATCHDOG_TIMEOUT errors and a x1A MEMORY_MANAGEMENT BSOD but unfortunately the mini-dumps were not created. In the 2 mini-dumps that we can see the MCE shows that the CPU was reporting internal timer error and Level 0 cache errors. This does not mean the CPU is faulty but it is possible that a driver might be causing it.


    Code:
    Event[16]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-07-17T22:32:21.000
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Azraelz
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe000aa1a6028, 0x00000000be000000, 0x0000000000800400). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: .
    Event[17]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-07-17T22:32:21.000
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Azraelz
      Description: 
    Unable to produce a minidump file from the full dump file.
    Code:
    ===============================================================================
    Common Platform Error Record @ ffffe000cdb0b028
    -------------------------------------------------------------------------------
    Record Id     : 01d2849810359e94
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/11/2017 18:55:40 (UTC)
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000cdb0b0a8
    Section       @ ffffe000cdb0b180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000002
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000cdb0b0f0
    Section       @ ffffe000cdb0b240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe000cdb0b240
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000cdb0b138
    Section       @ ffffe000cdb0b2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : Internal timer (Proc 2 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x0000000140f3fcf2
      Misc.       : 0x0000000140f3fcf2
    Code:
    ===============================================================================
    Common Platform Error Record @ ffffe0001553c028
    -------------------------------------------------------------------------------
    Record Id     : 01d280f3dbc8d58e
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/7/2017 17:13:22 (UTC)
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0001553c0a8
    Section       @ ffffe0001553c180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0001553c0f0
    Section       @ ffffe0001553c240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe0001553c240
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0001553c138
    Section       @ ffffe0001553c2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL0_WR_ERR (Proc 0 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x00000003ad844680
      Misc.       : 0x0000000000000086
    jcgriff2 says thanks for this.

  5. #5
    x BlueRobot's Avatar
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    Re: Windows 8.1 i7 4790k 4.6ghz dual 1070ftw evga

    I agree with philc's analysis, I would consider looking into the chipset drivers first, and then stress testing the CPU. I would also consider checking that everything is seated correctly on the motherboard.

    If you require any information regarding your motherboard and CPU, then please see below:

    Code:
    2: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.8, DMIVersion 39, Size=3939]
    BiosMajorRelease = 4
    BiosMinorRelease = 6
    BiosVendor = American Megatrends Inc.
    BiosVersion = 3103
    BiosReleaseDate = 03/09/2016
    SystemManufacturer = ASUS
    SystemProductName = All Series
    SystemFamily = ASUS MB
    SystemVersion = System Version
    SystemSKU = All
    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    BaseBoardProduct = MAXIMUS VII HERO
    BaseBoardVersion = Rev 1.xx
    Code:
    2: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 4000
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ Intel64 Family 6 Model 60 Stepping 3
    ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
    Update Status = REG_DWORD 0
    VendorIdentifier = REG_SZ GenuineIntel
    MSR8B = REG_QWORD 1a00000000
    It is interesting to note, the failure to produce a Kernel Memory Dump, and the error contained within Minidump. It may not be possible to have a Kernel Memory Dump if the CPU isn't able to write out the contents of the cache.
    Last edited by x BlueRobot; 07-18-2017 at 12:26 PM.
    jcgriff2 says thanks for this.
    Machines Can Think

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  6. #6
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Windows 8.1 i7 4790k 4.6ghz dual 1070ftw evga

    Have you run any apps like CCleaner which could have deleted the minidumps?

  7. #7
    xilolee's Avatar
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      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win8.1] i7-4790k 4.6ghz dual, EVGA 1070ftw

    There's also a new BIOS on ASUS Product Support for MAXIMUS VII HERO:
    Version 3201
    2017/03/03 5.55 MBytes
    MAXIMUS VII HERO BIOS 3201
    Improve system stability
    axe0, jcgriff2 and x BlueRobot say thanks for this.

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