1. #1

    BSOD crashes and random computer restarts after installing PUbg

    Hello,

    A couple days ago, I installed Player's Unknown Battlegrounds. Upon executing the game I was prompted with an alert stating "This driver is known to have bugs while running this program." So, I used Nvidia GeForce Experience to update my graphics driver. Prior to updating the drive,r I did play a single game...which, was unimaginably horrible. Constant FPS drops, etc. Once I updated, it was a nice change considering the game ran like complete and utter garbage prior to updating. After my first match, I began the second match and while the server began to load the computer restarted itself...

    I am a computer technician myself, but still finishing up my college so I'm looking to you guys for some assistance in diagnosing the issue. I'm beginning to lean towards a driver issue, but I have ordered a new PSU, 16gb RAM, and a new HDD just in case. (it was time to upgrade even if they passed all my diagnostic tests)

    I have attached my sysnative dump as well as my perfmon.

    I appreciate absolutely ANY help I can get with diagnosing this issue, as if you do a quick search online - there are TONS of gamers searching for answers to this exact bug. However, I did finally get a BSOD from a different game - it was Counter-Strike: Source. One I have NEVER gotten an error on in 4 years. The error I received was a dxgkrnl.sys BSOD. Address FFFFF88007AE5DA2 base at FFFFF88007A7D000 DateStamp 58e7a92e

    Thanks in advance, everyone!

    -Destroyer
    Attached Files Attached Files


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  2. #2
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,176
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: BSOD crashes and random computer restarts after installing PUbg

    Hi Destroyer.

    I can't see dumps in your logs.
    It happened the same to me when a fan was blocked.
    It could be a temperature problem: see if all the fans are working and if you (or a program in your pc) modified voltages and clock (i.e., if an over-clocking is present).
    Also try to remove the dust (from fans and all other pieces) and to put a new layer of thermal compound on the cpu.

  3. #3
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    505
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: BSOD crashes and random computer restarts after installing PUbg

    Hi Destroyer,

    It seems your system is not genuinely activated.

    This forum does not provide support for anything related to piracy.

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