1. #1
    LASERoneZZZ's Avatar
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    Post BSOD on my laptop (Win7x64)

    hi

    today a BSOD occured on one of my laptops (Model: MSI GE60, i7, GTX 860M). After reboot a message appeared on the desktop. I made screenshots of this message ('unexpected shutdown'):
    both screenshots are attached to this post ("BSOD_A_GE60.jpg" and "BSOD_A_GE60.jpg").
    I already uploaded both mini dump files to dropbox ('061717-9391-01.dmp' and '061717-8954-01.dmp'). There were no other dump files in this directory ('minidump_folder_date_17_06_17.jpg').
    All my screenshots are in german language.

    btw:
    few days ago i installed "Kaspersky Internet security 2017" on this laptop. In the past i've been using F-Secure Internet security 2017. Maybe that change caused the BSOD.....


    thx a lot and greets from Germany!


    BSOD on my laptop (Win7x64)-bsod_a_ge60-jpgBSOD on my laptop (Win7x64)-bsod_b_ge60-jpgBSOD on my laptop (Win7x64)-minidump_folder_date_17_06_17-jpg
    ...///...LASERoneZZZ .....live from Europe !...///...Austria...///...Poland...///...Germany...///...France...///...


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  2. #2

    Re: BSOD on my laptop (Win7x64)

    Hello,

    I can see the screenshots of the minidump files, but not the actual files.
    Kindly attach them zipped up.

    Regards,
    Mihael
    writhziden and LASERoneZZZ say thanks for this.

  3. #3
    jcgriff2's Avatar
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    Re: BSOD on my laptop (Win7x64)

    Hi. . .

    As Mihael noted, we need the dump files + other system related files.

    Please run --> Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

    Thank you.

    Regards. . .

    jcgriff2
    writhziden and LASERoneZZZ say thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

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  4. #4
    LASERoneZZZ's Avatar
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    Re: BSOD on my laptop (Win7x64)

    hi

    ok, here are both mini dump files i found in this directory: '%WinDir%\Minidump'
    I uploaded both files to dropbox, here are the links:

    Dropbox - 061717-8954-01.dmp

    Dropbox - 061717-9391-01.dmp


    i will go on with the Blue Screen of Death (BSOD) Posting Instructions. I will post the results/logs as soon as possible.

    thx and greets from Germany!

    LASER
    ...///...LASERoneZZZ .....live from Europe !...///...Austria...///...Poland...///...Germany...///...France...///...

  5. #5

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    Re: BSOD on my laptop (Win7x64)

    Hi LASERoneZZZ (and everybody).

    Verify to have uninstalled properly F-secure using their uninstallation tool (click) and try to reinstall the program (containing embda64.sys).

    Information about the ram sticks (found inside minidumps):
    - ADATA AM1L16BC4R1-B1PS: 4GB - 204Pin SO-DIMM - PC3L-12800s - DDR3L-1600 - CL11 - 1.35V
    - Kingston 99U5469-045.A00LF (KVR16LS11/4): 4GB - 204Pin SO-DIMM - PC3L-12800 - DDR3L-1600 - CL11 - 1.35V

    The minidumps say the BSOD is "Probably caused by : emBDA64.sys" (649472 bytes = 634.25 KB).
    What's that?
    It seems it could be:
    - Sonic Solutions - roxio Game Capture.
    - VideoHome - 4eyegrab
    - TerraTec - Cinergy (television on PC - DVB adapters)
    - eMPIA Technology (empiatech.com.tw) - USB 28xx Device

    Trying to show relevant information only:
    Read More:
    LASERoneZZZ says thanks for this.

  6. #6

    Re: BSOD on my laptop (Win7x64)

    I'd advise you to do the uninstall from Safe Mode.
    LASERoneZZZ says thanks for this.

  7. #7
    jcgriff2's Avatar
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    Re: BSOD on my laptop (Win7x64)

    Update for driver mentioned - Driver Reference Table - emBDA64.sys
    LASERoneZZZ says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  8. #8
    LASERoneZZZ's Avatar
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    Re: BSOD on my laptop (Win7x64)

    hi !
    thanks a lot for your support!


    ____*A)_________
    i'm currently running "Kaspersky Internet Security 2017" on this laptop. Few days ago i uninstalled
    "F-secure internet security 2017" using the uninstaller tool for F-Secure IS 2017. I found this uninstallation
    tool at bleepingcomputer.com: F-Secure Uninstallation Tool Download

    I performed the following steps to (clean) uninstall F-Secure:

    a) i uninstalled F-Secure via: Control Panel --> uninstall programs.
    b) after the uninstallation has fisnihed: i rebooted the laptop.
    c) I started the uninstalleation tool for F-Secure IS.
    d) after the removal tool has finished successfully i rebooted the laptop.
    e) i started the installation of Kasperky IS 2017

    Should i now run the uninstaller for F-Secure (see POST #05) once again in Safe Mode (see POST #06) ?


    ____*B)_________
    i searched my laptop for the file, that caused the BSOD (embda64.sys): the search results are attached
    to this post (see screenshot: 'search_results_SYSNATIVE_embda64_sys.jpg').
    I'm using this TV stick to watch TV/listen to radio on my laptop: TerraTec Cinergy HTC Stick HD

    This stick has been discontinued by manufacturer. The BSOD occured while the TV/Radio stick was in use (i was watching TV).
    So i will reinstall the Terratec software/drivers as soon as possible and i then i also will update the driver "embda64.sys".



    screenshot: 'search_results_SYSNATIVE_embda64_sys.jpg'

    BSOD on my laptop (Win7x64)-search_results_sysnative_embda64_sys-jpg


    thx a lot and greets from Germany !


    ____EDIT_______

    I purchased a RAM upgrade (4 GB RAM) for this laptop. The additional modules were recommended
    and upgraded by the online shop. It's a well known online hardware shop in Germany with a very good reputation
    ...///...LASERoneZZZ .....live from Europe !...///...Austria...///...Poland...///...Germany...///...France...///...

  9. #9
    jcgriff2's Avatar
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    Re: BSOD on my laptop (Win7x64)

    Hi. . .

    Make sure the additional 4GB RAM matches the existing RAM if you are adding. If replacing RAM, you should be OK.

    Use the F-Secure removal from this ESET KB article - Uninstallers (removal tools) for common Windows antivirus software—ESET Knowledgebase

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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