1. #1

    [Win10ProV1607b14393 x64] BugCheck 124 Random Restarting

    Hello,

    I am having problems for two weeks now with WHEA_UNCORRECTABLE_ERROR bugcheck 0x00000124. I tried posting on other forums but nothing helped yet.

    I am attaching the files according to the BSOD posting instructions. Few things I have to mention here. First,
    Windows decided to do an update today without me confirming. It wiped out all my dumps so they are not a part of the file collection app report. I am attaching latest minidumps in a separate file (dumps.zip). Second, the PERFMON output is in Russian . Since Windows was purchased in Russian Microsoft Store the language of installation is Russian. Even though ALL region and language settings are set to English, it still runs some apps in Russian language. I am very sorry for this. Hope it would be a big problem.


    My configuration (brand new hardware, Desktop PC):


    • Windows 10 Pro x64, 10.0.14393 (retail version, originally installed two weeks ago)
    • i7-7700K 4.2GHz processor
    • Asus z270g mainboard with the latest BIOS 0906
    • Corsair RM750x PSU
    • Noctua NH D9L cooler
    • G.Skill F4 DDR4 2133MHz RAM (2x8GB)
    • 250 GB Samsung 850EVO SSD
    • No GPU



    What did I try so far:
    1. MemTest86+ 15 passes - no errors
    2. Prime95 different tests 4-5 hours in total - no errors
    3. System File Checker - no corrupt files detected
    4. Intel Processor Diagnostic - all tests passed
    5. Updated all drivers
    6. Updated SSD firmware
    7. Updated Windows just now before generating Log Collector report
    8. Tried different OS; Linux also crashes but does not report errors in the logs


    I am also attaching a screenshot of HWMonitor so you can see min/max temperatures and voltages under load (during Prime95 tests). Maybe this will help.

    Now, after having some experience with 0x124 BSODs, I've noticed that it usually happens during some graphics load e.g. playing a movie with VLC, Games, fancy flash web sites... Not sure though, this is just an observation.

    I would really appreciate your help, thank you!
    Attached Thumbnails Attached Thumbnails [Win10ProV1607b14393 x64] BugCheck 124 Random Restarting-hwmonitor-png  
    Attached Files Attached Files


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  2. #2
    writhziden's Avatar
    Join Date
    May 2012
    Location
    Colorado
    Posts
    2,328
    • specs System Specs
      • Manufacturer:
        Sony
      • Model Number:
        VPCF232FX/B
      • Motherboard:
        Sony Corporation VAIO
      • CPU:
      • Memory:
        8.00 GB Crucial CT2KIT51264BF1339 DDR3 1333
      • Graphics:
      • Sound Card:
        Realtek High Definition Audio/nVidia High Definition Audio
      • Hard Drives:
        TOSHIBA MK5061GSY 500 GB (465 GB actual)
      • Case:
        Laptop black matte case with backlit keyboard
      • Cooling:
        Air cooling via fan and heat exchanger heatsink
      • Display:
        Laptop display
      • Operating System:
        Windows 7 Home Premium 64 Bit

    Re: BugCheck 124 Random Restarting

    Temperatures are a bit high, but that's common for Prime95. You're not reaching throttling temperatures, so I doubt temperature is a real concern. Despite no major findings with Memtest86+ and Prime95, it could be an issue with your memory, CPU, motherboard, or PSU. See if running with only one 8GB module at a time helps. If you crash, switch to your other 8GB.

    What are your voltage readings in your BIOS? HWMonitor is good at reading temperatures, but HWMonitor and other hardware readings within Windows are not 100% reliable at reading the true voltages.

  3. #3

    Re: BugCheck 124 Random Restarting

    Quote Originally Posted by writhziden View Post
    Temperatures are a bit high, but that's common for Prime95. You're not reaching throttling temperatures, so I doubt temperature is a real concern. Despite no major findings with Memtest86+ and Prime95, it could be an issue with your memory, CPU, motherboard, or PSU. See if running with only one 8GB module at a time helps. If you crash, switch to your other 8GB.

    What are your voltage readings in your BIOS? HWMonitor is good at reading temperatures, but HWMonitor and other hardware readings within Windows are not 100% reliable at reading the true voltages.
    Thanks for the feedback! Unfortunately, I was kindly asked not to post my problem on other forums before my post is closed there. They say that suggestions might collide. Could I return back here if the other forum will not help? I apologize for this. Thought that I might have better understanding of the problem if I ask different people.

  4. #4
    writhziden's Avatar
    Join Date
    May 2012
    Location
    Colorado
    Posts
    2,328
    • specs System Specs
      • Manufacturer:
        Sony
      • Model Number:
        VPCF232FX/B
      • Motherboard:
        Sony Corporation VAIO
      • CPU:
      • Memory:
        8.00 GB Crucial CT2KIT51264BF1339 DDR3 1333
      • Graphics:
      • Sound Card:
        Realtek High Definition Audio/nVidia High Definition Audio
      • Hard Drives:
        TOSHIBA MK5061GSY 500 GB (465 GB actual)
      • Case:
        Laptop black matte case with backlit keyboard
      • Cooling:
        Air cooling via fan and heat exchanger heatsink
      • Display:
        Laptop display
      • Operating System:
        Windows 7 Home Premium 64 Bit

    Re: BugCheck 124 Random Restarting

    No problem. I will follow your thread at TenForums with interest and await the results or your request for further help here if needed.

  5. #5
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,108
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10ProV1607b14393 x64] BugCheck 124 Random Restarting

    Hi eeaga.

    After the bios update, your manual says: Ensure to load the bios settings to ensure system compatibility and stability. Select the 'Load optimized defaults' item under the exit menu.
    Did you make it?

    I also can see a huge pagefile.sys (17GB?).
    I'm not sure if a little pagefile could help, but I'd set it from 1GB to 4GB, same initial size and maximum size (1024-1024 or 2048-2048 or 3072-3072 or 4096-4096).
    If there's a recommended size, you could use that.

    These two things shouldn't interfere with your actual helpers and their recommendations, but feel free to ask them about those two things.

  6. #6
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,955
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: [Win10ProV1607b14393 x64] BugCheck 124 Random Restarting

    Just to Note: Despite SF's diagnosis of a definite faulty CPU, 0x124 BSOD can mean any piece of hardware has failed. The exact piece is unknown. 0x124 WHEA BSOD is just a fancy name for a machine check exception.

    Machine-check exception - Wikipedia

    There is a serious hardware issue at hand.

    Regards. . .

    jcgriff2
    writhziden says thanks for this.

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