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  1. #1

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    BSOD 0x124 need help

    Hello,

    I have a problem with a laptop Toshiba Satellite L500 1XZ (PSLJHE). Problem is BSOD 0x124 which happens frequently, even on a fresh installed Windows 7 OS.I changed hdd, memory, motherboard, and the problem is still there.This output is from freshly installed Windows 7 Ultimate x64, without installed drivers and OS updates.I installed just net framework 4 for debugging purposes (I wanted to install Win SDK but i didnt manage).Any help would be appreciated...
    Attached Files Attached Files


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  2. #2

    Re: BSOD 0x124 need help

    Hello and welcome to Sysnative!

    All dumps attached are of the x124 WHEA_UNCORRECTABLE_ERROR bugcheck. This bugcheck indicates that a fatal hardware error has occurred. This bugcheck uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    First off, if the CPU is overclocked, please return it to stock settings. If it's not, I'd go as far to say since you replaced everything but the CPU, that's your issue. That's not to say the CPU itself is the issue, but it could also be for example heat related, so be sure to check that you have a proper amount of TIM (thermal compound / thermal paste) and a good application method to ensure your temperatures, especially for the CPU, are at a comfortable level.

    I would also at this point recommend updating if you have not already to the latest BIOS version.

  3. #3
    satrow's Avatar
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    Re: BSOD 0x124 need help

    It looks to me like the CPU is reporting an internal fault:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8004de5028, b2000000, 175}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    2: kd> !errrec fffffa8004de5028
    ===============================================================================
    Common Platform Error Record @ fffffa8004de5028
    -------------------------------------------------------------------------------
    Record Id     : 01cd52b130e8e9c4
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 6/25/2012 9:05:18 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004de50a8
    Section       @ fffffa8004de5180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000020652
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004de50f0
    Section       @ fffffa8004de5240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : 52 06 02 00 00 08 10 04 - bd e3 98 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8004de5240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004de5138
    Section       @ fffffa8004de52c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHEL1_EVICT_ERR (Proc 2 Bank 3)
      Status      : 0xb200000000000175
    
    2: kd> !cpuinfo
    CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
     2  6,37,2 GenuineIntel 2128 0000000800000000                   21193ffe
                          Cached Update Signature 0000000c00000000
                         Initial Update Signature 0000000800000000
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004de5028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  SDKSetup.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`02f6ba58 fffff800`02814a3b : 00000000`00000124 00000000`00000000 fffffa80`04de5028 00000000`b2000000 : nt!KeBugCheckEx
    fffff880`02f6ba60 fffff800`029d87d3 : 00000000`00000001 fffffa80`04de6ea0 00000000`00000000 fffffa80`04de6ef0 : hal!HalBugCheckSystem+0x1e3
    fffff880`02f6baa0 fffff800`02814700 : 00000000`00000728 fffffa80`04de6ea0 fffff880`02f6be30 fffff880`02f6be00 : nt!WheaReportHwError+0x263
    fffff880`02f6bb00 fffff800`02814052 : fffffa80`04de6ea0 fffff880`02f6be30 fffffa80`04de6ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`02f6bc50 fffff800`02813f0d : 00000000`00000004 00000000`00000001 fffff880`02f6beb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`02f6bc90 fffff800`02807e88 : 00000000`1b32a628 00000000`00000400 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`02f6bcc0 fffff800`028c9f2c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02f6bcf0 fffff800`028c9d93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`02f6be30 000007fe`f153b2a5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`001ddc00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`f153b2a5
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
    
    Followup: MachineOwner
    ---------
    Damke says thanks for this.

  4. #4

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    Re: BSOD 0x124 need help

    Thank You for quick replay.
    CPU is not overclocked, and I apply thermal compound on it and also on gpu.Vents are clear.Temps are between 50 and 60 C.(Its now to hot in Bosnia ).On this new motherboard, bios version is 2.00 and there is newer 2.10, but on the old one the bios version was 2.10 and same things where happening.
    Once again thank You for replay.

  5. #5

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    Re: BSOD 0x124 need help

    Thank You for quick replay.
    I managed to install win sdk and I have same results.(when I tried to install win sdk I have BSOD during the installation of net framwork 4). So it will be worth to try another cpu.
    Thanks again...

  6. #6

    Re: BSOD 0x124 need help

    I will forward this to an expert. My conclusion is that this is CPU related (faulty CPU), but in order to provide best service, let's make sure of that.

    Hang tight.
    Damke says thanks for this.

  7. #7

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    Re: BSOD 0x124 need help

    Thank You very much...

  8. #8

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    Re: BSOD 0x124 need help

    satrow and E-peen are correct, this is most likely a faulting CPU. All 4 crashdumps display a failure when attempting to evict (remove) data from L1 cache of your CPU. In all cases it's consistently bank 3 of this cache, which kinda leads me to believe we're dealing with a bad CPU and not just instability or temp problems from overclocking.

    Just to let you know, stupid motherboard software has a tendency to cause these WHEA errors. If you have any software installed that came with your motherboard, you'll want to uninstall all of it, they're all buggy. Only leave drivers specifically for motherboard components (except USB and other external ports, those are buggy too). If you can confirm that they're uninstalled (sometimes they won't uninstall cleanly and you may need to use something like Driver Sweeper to take em off) and the problems still occur, then replace the CPU.
    Last edited by Vir Gnarus; 06-26-2012 at 09:42 AM.
    Patrick and Damke say thanks for this.

  9. #9

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    Re: BSOD 0x124 need help

    Thank You for replay.
    As I wrote in post, this time I installed fresh copy of Windows 7 Ultimate x64, and wanted to install win sdk to troubleshoot this problem.So before installing any driver or motherboard software, I started installing net framework 4 which is required for win sdk, and Windows blue screaned.There are no drivers or any software installed, just trying to install required net framework.In last month bsod 124 happens more frequently and I can't use laptop anymore.BSOD happens even in safe mode when I want, for example, to uninstall driver.

  10. #10
    jcgriff2's Avatar
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      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
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        Intel HD graphics 4600 with up to 1792MB total graphics memory
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        Beats Audio quad speakers and two subwoofers
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        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
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        Hitachi 500 GB SSD; 7 TB USB External
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      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD 0x124 need help

    Did you allow Windows Updates to come in before attempting to install .NET ?

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
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    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

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  11. #11

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    Re: BSOD 0x124 need help

    No at this time.But before few days same on bsod was happening,(on another Windows installation) for example, when I attempt to install a graphic card driver, and during instalation of Windows update, and even in a safe mode, when I started Driver Sweeper.

  12. #12
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD 0x124 need help

    Quote Originally Posted by Damke View Post
    Thank You for replay.
    As I wrote in post, this time I installed fresh copy of Windows 7 Ultimate x64, and wanted to install win sdk to troubleshoot this problem.So before installing any driver or motherboard software, I started installing net framework 4 which is required for win sdk, and Windows blue screaned.There are no drivers or any software installed, just trying to install required net framework.In last month bsod 124 happens more frequently and I can't use laptop anymore.BSOD happens even in safe mode when I want, for example, to uninstall driver.
    Are there any dump files from these BSODs?

    I think it's likely this will be the result -

    Quote Originally Posted by Vir Gnarus View Post
    satrow and E-peen are correct, this is most likely a faulting CPU. All 4 crashdumps display a failure when attempting to evict (remove) data from lv1 cache of your CPU. In all cases it's consistently bank 3 of this cache, which kinda leads me to believe we're dealing with a bad CPU and not just instability or temp problems from overclocking.

    Just to let you know, stupid motherboard software has a tendency to cause these WHEA errors. If you have any software installed that came with your motherboard, you'll want to uninstall all of it, they're all buggy. Only leave drivers specifically for motherboard components (except USB and other external ports, those are buggy too). If you can confirm that they're uninstalled (sometimes they won't uninstall cleanly and you may need to use something like Driver Sweeper to take em off) and the problems still occur, then replace the CPU.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

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    Windows Insider MVP 2018 - Present

  13. #13

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    Re: BSOD 0x124 need help

    Dump files I uploaded was from latest installation of Windows (when I attempted to install net framework 4 on cleanly installed Windows, without any drivers or software).To have more info on this, laptop was in local Toshiba service, and tested with their low level testing software for more than 10 hours and passed!!!I will post a test as soon as possible...

  14. #14

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    Re: BSOD 0x124 need help

    BSOD 0x124 need help-toshiba-test-jpg

    This is result from Local Toshiba Service test.And CPU passes Intel Processor Diagnostic Tool test.
    Attached Files Attached Files

  15. #15

    Re: BSOD 0x124 need help

    I'm not familiar with that program for testing, and ~15 minutes to test for errors on all components like that seems sort of sketchy. Unless of course that's 15 HOURS and I am reading it wrong :P

    Going off of the dumps we have seen earlier, and including the new provided information of the system BSOD'ing even in Safe Mode (MS signed drivers only) this definitely seems to be CPU related.

    Regards,

    E-Peen

  16. #16
    satrow's Avatar
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      • Motherboard:
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      • CPU:
        E3-1230 V2 3.3GHz
      • Memory:
        16GB G.Skill DDR3 2400
      • Graphics:
        Asus GTX1060
      • Sound Card:
        Onboard
      • Hard Drives:
        3x250GB SSDs, 2x 2.5 1TB HDD JBOD
      • Power Supply:
        Seasonic 360W Gold
      • Case:
        BitFenix Prodigy Black
      • Cooling:
        Be Quiet Shadow Rock Topflow + 2x case fans
      • Display:
        Dell U2412M 1900x1200 x2 (sometimes x3)
      • Operating System:
        W7 x64 Pro

    Re: BSOD 0x124 need help

    I think that this error is one that is reported by the CPU itself, if that's correct, it's not something that can easily be worked around and if testing doesn't pick it up, it's because those tests are incapable of doing so.

  17. #17

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    Re: BSOD 0x124 need help

    Thank You for replay..
    I will try to get another cpu and test it...
    Best regards

  18. #18

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    Re: BSOD 0x124 need help

    I think that also.It so hard to work around this problem.Laptop was in toshiba service 3 or 4 times.Last time they replaced motherboard but problem was still there.They did a low level diagnostics and always passed.I'll be very happy if we are in right about faulty cpu.
    Many thanks for all of You.
    Best Regards

  19. #19

    Re: BSOD 0x124 need help

    Good luck! Please keep us updated :)

    Regards,

    E-Peen

  20. #20

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    Re: BSOD 0x124 need help

    O.K.

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