1. #1

    [Win7SP1 x64] BSOD random freeze and crashes.

    Windows 7 x64, Retail
    AMD FX8350 stock speeds
    MB: Asus M4a89TD Bios 3029
    Nvidia 1080 TI
    EVGA 850G2 80Plus Gold psu
    BSOD tool and Perfmon zip's attached.

    I just installed a 1080 TI this past month, ive played a few games with it but recently ive been getting random shutdowns and BSOD. If there's anything a trained eye can see that would be awesome.
    Perfmon report.zipSysnativeFileCollectionApp.zip


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  2. #2
    jcgriff2's Avatar
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    Re: Win7SP1x64 BSOD random freeze and crashes.

    Hi. . .

    You had no BSODs prior to the installation of the new NVIDIA video card?

    There were 3 dumps in the attached zip. Dates of the BSODs are as follows:
    Code:
     042417-29078-01.dmp
     050417-36504-01.dmp
     050717-37908-01.dmp
    The earliest dump that occurred on 24 April did name NVIDIA as the probable cause. Did you install the new card by then + update the driver?

    Driver Reference Table - nvlddmkm.sys

    Regardless, make sure that you have the most recent driver installed now.

    The second dump did not provide much information to help us (actually, it provided no info to go on at all).

    The third dump was somewhat interesting as the bugcheck was 0x3b (0xc0000005,,,) - system service threw a exception; the exception is the first number inside the parenthesis of the bugcheck - 0xc5 = memory access violation. The very interesting part is that the Microsoft File System driver ntfs.sys was named as the probable cause. This means that the hard drive needs to be checked out.

    Do you have dual boot Windows?

    I see two hard drives - one is ~112 GB; the other is 1 TB in size. Based on partitioning and partition size (the 100 MB partition that Window creates), it appears that two versions of Windows reside on your system.

    I assume that the 1 TB drive is an HDD (v. SSD)? If so, run SeaTools for DOS, LONG test -

    https://www.sysnative.com/forums/har...-ssd-test.html

    If the smaller hard drive is an HDD too, run SeaTools for DOS on it as well. If SSD, check out this test - https://www.sysnative.com/forums/har...html#post97972

    Regards. . .

    jcgriff2


    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050417-36504-01.dmp]
    Built by: 7601.23714.amd64fre.win7sp1_ldr.170307-1800
    Debug session time: Thu May  4 21:06:01.992 2017 (UTC - 4:00)
    System Uptime: 0 days 0:09:08.038
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+4e8f66 )
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x7E
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_nvlddmkm+4e8f66
    Bugcheck code 1000007E
    Arguments ffffffff`c000001d fffff880`11558f66 fffff880`0337e328 fffff880`0337db80
    BiosVersion = 3029   
    BiosReleaseDate = 09/07/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050717-37908-01.dmp]
    Built by: 7601.23714.amd64fre.win7sp1_ldr.170307-1800
    Debug session time: Sun May  7 19:14:07.097 2017 (UTC - 4:00)
    System Uptime: 0 days 0:04:19.111
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  starwarsbattle
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    Bugcheck code 0000007F
    Arguments 00000000`00000008 00000000`80050031 00000000`000406f8 fffff800`038d4a0f
    BiosVersion = 3029   
    BiosReleaseDate = 09/07/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042417-29078-01.dmp]
    Built by: 7601.23714.amd64fre.win7sp1_ldr.170307-1800
    Debug session time: Sun Apr 23 17:46:34.368 2017 (UTC - 4:00)
    System Uptime: 0 days 0:41:41.414
    Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireFileForCcFlush+6 )
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_Ntfs!NtfsAcquireFileForCcFlush+6
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff880`01248ec6 fffff880`0ce8da00 00000000`00000000
    BiosVersion = 3029   
    BiosReleaseDate = 09/07/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
    Last edited by jcgriff2; 05-07-2017 at 08:32 PM.

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  3. #3

    Re: Win7SP1x64 BSOD random freeze and crashes.

    Thanks jcgriff2, I'll run Seatools and see what results I get and report back.
    The 111gb drive is my OS disk SSD. The 1TB is my data drive mechanical. When I first installed the video card I just uninstalled my AMD drivers and installed the nvidia ones, I ran into some issues and googled, then realized I should have used a driver install app (DDU) and used that to uninstall both amd and nvidia then fresh installed the latest nvidia drivers. My hard drives are old I think I got the SSD in 2013 and the 1Tb in 2011.

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