1. #1

    [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Gentlemen,

    I had excellent experiences with your assistance approx. 4 years ago with a SONY Vaio notebook, which I just upgraded to a DELL XPS13. Without your help, it would have been impossible to resolve my problems with the SONY.

    I need your help this time around, as well, much to my surprise, as I bought the #1 rated Ultrabook with just about the full spec.

    All of my software was freshly installed and all the data was transferred to the DELL via a USB flash drive.

    I've had 14 BSOD's in the past two days, primarily while transferring data to the new unit. Please see the attached files, as you recommended, and hopefully you will be able to detect what the problem(s) may be.

    I am under the gun with this as I will be traveling to Africa on a business trip in 2 weeks, and I can't take the SONY, as it is too unstable, and I can't afford the DELL to fail.

    The following are the questions you asked:

    OS - Windows 10, 8.1, 8, 7, Vista ? Windows 10 Pro
    x86 (32-bit) or x64 ? x64
    What was original installed OS on system? The same one that is in the system now
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came installed on the system
    Age of system (hardware) I've had it for 4 days and it seems to have been assembled in January 2017, although reconfired per my order
    Age of OS installation - have you re-installed the OS? Not sure when installed, but it is the original installation.

    CPU Intel(R) Core(TM) i7-7560U CPU @ 2.40GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
    Video Card Intel(R) Iris(TM) Plus Graphics 640
    MotherBoard - (if NOT a laptop) Laptop
    Power Supply - brand & wattage (if laptop, skip this one) Laptop

    System Manufacturer DELL
    Exact model number (if laptop, check label on bottom
    XPS13 MLK (9360)
    Laptop or Desktop? Laptop


    As always, your help is greatly appreciated. Please let me know of other information I should send you.

    Thanks.
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
    Join Date
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    New Jersey Shore
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    15,843
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD's in Brand New DELL XPS 13 Notebook

    Quote Originally Posted by Amcgrap View Post
    All of my software was freshly installed and all the data was transferred to the DELL via a USB flash drive.
    Running the dumps now.

    What exactly are you copying to the new Dell?

    All programs must be installed on the Dell; nothing can be copied over.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  3. #3
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,843
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD's in Brand New DELL XPS 13 Notebook

    Hi. . .

    Can you take the system back & exchange it?

    You've had at least 14 BSODs during the last 2 days; Windows was installed (initial boot on a new system) on 4/28 @ 20:00 hours EDT -- less than 3 days ago.

    You have numerous bugcheck codes -
    Code:
    
    BugCheck 3B, {c0000005, fffff802b86419f2, ffffe081599bebc0, 0}
    BugCheck A, {2, 2, 0, fffff803c9c34758}
    BugCheck 133, {0, 501, 500, 0}
    BugCheck D1, {220, 2, 0, fffff802568efca8}
    BugCheck A, {ffffffffffffff8d, ff, a9, fffff8016f2787c2}
    BugCheck 7F, {8, ffffa98059f88a30, 2, fffff80261169e71}
    BugCheck 139, {4, ffffc481b1066720, ffffc481b1066678, 0}
    BugCheck A, {1000000af, 2, 0, fffff80012eaf837}
    BugCheck 3D, {fffff8001c421cb8, fffff8001c4214e0, 0, 0}
    BugCheck A, {ffffdb00f531d4bd, ff, 57, fffff8016eca3641}
    BugCheck 7F, {8, ffffc980641b4a30, 1, fffff8029867f636}
    BugCheck 3B, {c0000096, fffff800c0e5248b, ffff870158568e70, 0}
    BugCheck A, {1a639, ff, 0, fffff8025e8ac62f}
    BugCheck 3B, {c000001d, ffff85cd6eaf5260, ffffd80111df5190, 0}
    
    That means unknown hardware failure. One of the dumps even spelled it out:
    Probably caused by : hardware ( nt!KiCheckForTimerExpiration+51 )
    Not one single BSOD named a 3rd party driver.

    You may want to run Driver Verifier for further confirmation that a 3rd party driver is not at fault - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista

    Sorry that I could not be more helpful on this one, but unfortunately, the dumps are incapable of telling us which piece of hardware has failed. Dumps are only good for figuring out software problems.

    Regards. . .

    jcgriff2

    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-10750-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 13:14:12.349 2017 (UTC - 4:00)
    System Uptime: 0 days 2:02:39.244
    Probably caused by : ntkrnlmp.exe ( nt!ObpLookupObjectName+8b2 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  SearchProtocol
    FAILURE_BUCKET_ID:  0x3B_nt!ObpLookupObjectName
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff802`b86419f2 ffffe081`599bebc0 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-7750-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 15:10:50.741 2017 (UTC - 4:00)
    System Uptime: 0 days 1:00:48.625
    Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+158 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  Dropbox.exe
    FAILURE_BUCKET_ID:  AV_nt!KeSetEvent
    Bugcheck code 0000000A
    Arguments 00000000`00000002 00000000`00000002 00000000`00000000 fffff803`c9c34758
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-7765-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 14:09:29.054 2017 (UTC - 4:00)
    System Uptime: 0 days 0:45:33.937
    Probably caused by : storport.sys ( storport!RaidUnitAdaptiveIdleTimeout+55 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x133_DPC_storport!RaidUnitAdaptiveIdleTimeout
    Bugcheck code 00000133
    Arguments 00000000`00000000 00000000`00000501 00000000`00000500 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-7812-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 15:55:56.202 2017 (UTC - 4:00)
    System Uptime: 0 days 0:44:27.085
    BugCheck D1, {220, 2, 0, fffff802568efca8}
    *** WARNING: Unable to verify timestamp for Qcamain10x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Qcamain10x64.sys
    Probably caused by : Qcamain10x64.sys ( Qcamain10x64+14fca8 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  AV_Qcamain10x64!Unknown_Function
    Bugcheck code 000000D1
    Arguments 00000000`00000220 00000000`00000002 00000000`00000000 fffff802`568efca8
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-8703-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 10:54:04.118 2017 (UTC - 4:00)
    System Uptime: 0 days 12:02:01.019
    Probably caused by : memory_corruption
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    BUGCHECK_STR:  AV
    PROCESS_NAME:  Dropbox.exe
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
    Bugcheck code 0000000A
    Arguments ffffffff`ffffff8d 00000000`000000ff 00000000`000000a9 fffff801`6f2787c2
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042917-8718-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sat Apr 29 13:23:25.715 2017 (UTC - 4:00)
    System Uptime: 0 days 0:08:41.598
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b3 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x7f_8_nt!KiDoubleFaultAbort
    Bugcheck code 0000007F
    Arguments 00000000`00000008 ffffa980`59f88a30 00000000`00000002 fffff802`61169e71
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-11265-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 13:33:50.082 2017 (UTC - 4:00)
    System Uptime: 0 days 21:06:46.978
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    DEFAULT_BUCKET_ID:  STACK_BUFFER_OVERRUN
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x139
    FAILURE_BUCKET_ID:  0x139_MISSING_GSFRAME_STACKPTR_ERROR_nt!KiFastFailDispatch
    Bugcheck code 00000139
    Arguments 00000000`00000004 ffffc481`b1066720 ffffc481`b1066678 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-7328-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 21:09:24.756 2017 (UTC - 4:00)
    System Uptime: 0 days 0:34:31.637
    Probably caused by : ntkrnlmp.exe ( nt!KeIntSteerSnapPerf+157 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  X1ContentExtra
    FAILURE_BUCKET_ID:  AV_nt!KeIntSteerSnapPerf
    Bugcheck code 0000000A
    Arguments 00000001`000000af 00000000`00000002 00000000`00000000 fffff800`12eaf837
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-7343-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 13:39:55.229 2017 (UTC - 4:00)
    System Uptime: 0 days 0:05:29.111
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    BUGCHECK_STR:  0x3D
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
    Bugcheck code 0000003D
    Arguments fffff800`1c421cb8 fffff800`1c4214e0 00000000`00000000 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-7406-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 20:34:26.372 2017 (UTC - 4:00)
    System Uptime: 0 days 0:05:55.254
    Probably caused by : hardware ( nt!KiCheckForTimerExpiration+51 )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  IP_MISALIGNED
    Bugcheck code 0000000A
    Arguments ffffdb00`f531d4bd 00000000`000000ff 00000000`00000057 fffff801`6eca3641
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-7437-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 14:02:34.715 2017 (UTC - 4:00)
    System Uptime: 0 days 0:20:48.597
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b3 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchProtocol
    FAILURE_BUCKET_ID:  0x7f_8_nt!KiDoubleFaultAbort
    Bugcheck code 0000007F
    Arguments 00000000`00000008 ffffc980`641b4a30 00000000`00000001 fffff802`9867f636
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-7671-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 14:44:54.615 2017 (UTC - 4:00)
    System Uptime: 0 days 0:12:57.497
    Probably caused by : memory_corruption
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  NPDFLM.exe
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
    Bugcheck code 0000003B
    Arguments 00000000`c0000096 fffff800`c0e5248b ffff8701`58568e70 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-8062-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 14:31:17.019 2017 (UTC - 4:00)
    System Uptime: 0 days 0:28:08.901
    Probably caused by : ntkrnlmp.exe ( nt!KiCheckForTimerExpiration+3f )
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  AV_nt!KiCheckForTimerExpiration
    Bugcheck code 0000000A
    Arguments 00000000`0001a639 00000000`000000ff 00000000`00000000 fffff802`5e8ac62f
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\043017-8515-01.dmp]
    Built by: 14393.1066.amd64fre.rs1_release_sec.170327-1835
    Debug session time: Sun Apr 30 20:27:54.937 2017 (UTC - 4:00)
    System Uptime: 0 days 5:42:28.820
    Probably caused by : memory_corruption
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  X1.exe
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
    Bugcheck code 0000003B
    Arguments 00000000`c000001d ffff85cd`6eaf5260 ffffd801`11df5190 00000000`00000000
    BiosVersion = 1.3.2
    BiosReleaseDate = 01/18/2017
    SystemManufacturer = Dell Inc.
    SystemProductName = XPS 13 9360
    MaxSpeed:     2400
    CurrentSpeed: 2400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
    Amcgrap says thanks for this.

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  4. #4

    Re: BSOD's in Brand New DELL XPS 13 Notebook

    Yes, I can return the unit within 30 days, and have protection plans in place; but it's always painful with the amount of time it takes to copy all the data and especially the reinstalling of so much software. I will run the driver verifier for further confirmation about the 3rd party driver.

    Without spending an inordinate amount of time trying to solve potential problems to avoid the return, I would like to try what is possible before resorting to the return.
    Last edited by xilolee; 05-03-2017 at 06:02 PM. Reason: Quote removed.

  5. #5
    xilolee's Avatar
    Join Date
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    World, Europe, Italy
    Posts
    2,042
    • specs System Specs
      • Manufacturer:
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        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
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      • Sound Card:
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      • Hard Drives:
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      • Power Supply:
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      • Case:
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      • Cooling:
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      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Hi Amcgrap (and Jcgriff2).

    Try to remove x1 and MBAM, then see if the BSODs will continue.
    Is secure boot enabled in the BIOS settings? Someone (seeing internet) had problems with it and your Toshiba NVMe SSD 512GB (THNSN5512GPUK).
    I saw a lot of errors about storport and raid (in Jcgriff's posts and in MSINFO).
    Did you already check for updates on your manufacturer support website (click)? Check the correctness of the model, I do mistakes!
    As an example, I can see Toshiba XG4 non-SED Solid State Drive Firmware Update in that list: I'm not sure if it is correct for your SSD.
    Another one: Intel Rapid Storage Technology Driver and Management Console.
    Last edited by xilolee; 05-03-2017 at 06:04 PM.

  6. #6

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Thank you very much for your response. I will attempt each one of your suggestions in the morning and revert. The BSOD's have not occurred again in the past day, but I also haven't been copying large amounts of data to the drive, as I did the first 2 days I had the system. I also have been letting it run continuously without any heavy use.

    Thanks again, as my hopes really are to keep the system, as long as we can correct whichever of the potential problem(s) are causing the BSOD's. Will respond tomorrow.

    Thanks very much again.


    Quote Originally Posted by xilolee View Post
    Hi Amcgrap (and Jcgriff2).

    Try to remove x1 and MBAM, then see if the BSODs will continue.
    Is secure boot enabled in the BIOS settings? Someone (seeing internet) had problems with it and your Toshiba NVMe SSD 512GB (THNSN5512GPUK).
    I saw a lot of errors about storport and raid (in Jcgriff's posts and in MSINFO).
    Did you already check for updates on your manufacturer support website (click)? Check the correctness of the model, I do mistakes!
    As an example, I can see Toshiba XG4 non-SED Solid State Drive Firmware Update in that list: I'm not sure if it is correct for your SSD.
    Another one: Intel Rapid Storage Technology Driver and Management Console.

  7. #7

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Dear Xilolee,

    As luck would have it, just a few minutes after I sent you my previous message, I had 2 BSOD's within 10 minutes. I have attached the dump files. In light of not creating more work than necessary, if you could take a look at these 2 most recent BSOD's, I would appreciate it greatly.

    As soon as I get a break here at work, I will go through all the steps you suggested yesterday and revert.

    I have thought about alerting DELL about these problems, but I am not sure of what kind of technician would take the case to assess whether to exchange the unit, or not. I have also had terrific experiences with your group, well over and above any experiences I've had with manufacturer's technicians. The only updside I can see to consulting with them would be that they may have experienced the same scenarios with other owners of the same unit.

    However, I would like to exhaust what I can with Sysnative prior to going to them as a last resort.

    Thanks again for your patience and insight. I will run the sequences you suggested soon, and please let me know if the last 2 BSOD's blare out something new.
    Attached Files Attached Files

  8. #8
    xilolee's Avatar
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      • Manufacturer:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Your ram speed should be 1866 according to "Intelо CoreЩ i7-7560U Processor" webpage: "DDR4-2133, LPDDR3-1866, DDR3L-1600".
    Instead the RamInfo.html report and WinDbg show: Speed 2133MHz.
    Enter in bios settings and see if an option to lower it to 1866 MHz (or from 1066 to 933?) exists.

    RAM model found with WinDbg: MT52L1G32D4PG-093 (2 slot and 2 sticks).
    If that information isn't correct, more information about your ram is welcome.
    Last edited by xilolee; 05-04-2017 at 10:38 AM.

  9. #9

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    In getting into the BIOS settings, I don't see where I have the opportunity to change the memory speed. It does show 2133MHz and I also see where in the sales specs, it does mention the LPDDR3-1866MHz Memory. Could this actually be the cause for some / all of these problems?

    I ran another scan as to the memory and there are 2 8GB modules soldered onto the motherboard.

  10. #10
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    I'm not sure and I'm not an expert, but if intel says i7-7560U supports LPDDR3-1866, I don't think they'll say it so by chance...
    It seems like DELL set them at 2133MHz seeing the speed of ddr4, while in reality those modules seem to be LPDDR3 instead.
    Did you check if you can modify the RAM speed using the DELL software installed on your laptop?
    Last edited by xilolee; 05-04-2017 at 05:04 PM.

  11. #11

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    I agree with you. I will contact them now and discuss just that. All my sales receipts, etc. say the same thing, yet the BIOS is reading 2133 MHz of memory speed. Will let you know as soon as I speak with them. That was a very good pickup on your part.

    Thanks.

  12. #12
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Re-read my previous reply, I was editing it.
    And also wait some other opinions from bsod experts here.


  13. #13

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    You're right as I didn't see your previous message before I sent mine. I left a message for our DELL account executive to be directed to the right DELL group to discuss this memory issue. In your experience, can this memory discrepancy be the culprit behind most of the BSOD's?

  14. #14
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Yes, in my very little experience with BSODs; an example: random bsod, need help on figuring out whats happening. (click).
    Last edited by xilolee; 05-05-2017 at 12:40 PM.

  15. #15

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Thanks Xilolee. I spent some time talking with the DELL support team on Friday, and after they assessed the situation, they decided to replace my unit. I am not 100% satisfied, as I always want to understand why things happened, as well as avoiding a repeat situation. According to them, the over-under clocking scenario could be the culprit (processor / memory are the problem). I updated all drivers and also the BIOS yesterday and so far, the present unit is behaving well, but I have not run it very hard. I think I should just take the exchange, but have to deal with re-installation of programs and copying of data. Anyhow, any advice when re-installing would be appreciated. I think the first step would be to run tests on the new unit, as well as diagnostics to identify the exact configuration, prior to installing anything.

    I have attached the spec of the replacement unit which will hopefully be on the way soonest.

    Thanks, as always.

    Quote Originally Posted by xilolee View Post
    Yes, in my very little experience with BSODs; an example: random bsod, need help on figuring out whats happening. (click).
    Attached Files Attached Files

  16. #16
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    I.e., will they replace it with the same model?
    I/we can't check things on the paper: as you saw, I identified the speed (or frequency?) of the ram almost by chance...
    Last edited by xilolee; 05-08-2017 at 02:55 PM.

  17. #17

    Re: [Win10Pro x64] BSOD's in Brand New DELL XPS 13 Notebook

    Yes, it is supposed to be the same unit, and in the event that it is any different, th spec exceeds the present one. I am sure that is the case, as this is not an inexpensive unit. I will check upon receipt and make sure of the spec, BIOS, settings, etc. In the meantime, unless you have another recommendation, I will probably follow the same installation procedures I used previously.

    Thanks for your help and will keep you posted. By the way, the present unit has no BSOD's for the past 2 days and running real smoothly. It's like when you go to the doctor and pains all go away before you get there?

    Thanks again.

    Quote Originally Posted by xilolee View Post
    I.e., will they replace it with the same model?
    I/we can't check things on the paper: as you saw, I identified the speed (or frequency?) of the ram almost by chance...

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