1. #1
    1011's Avatar
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    [Windows 7 x64] KERNEL_DATA_INPAGE_ERROR (7a) ntkrnlmp.exe

    Please help me this BSOD

    I have got many BSOD yesterday and today I set Driver Verifier and wait for crash.
    Yesterday I have got BSOD cause by SRTSP64.SYS (Norton Security driver) I uninstall Norton Security by Norton Remove tool. After remove old Norton Security, I installed new Norton Security with Backup. My PC run well.
    Today I have got BSOD cause by ntkrnlmp.exe


    WinDbg show:
    Read More:


    I attached 2 file follow BSOD Posting Instructions.
    I also upload both Memory.dmp
    (today and yesterday) files as zip file to google drive. Hope it useful.
    MEMORY.DMP Yesterday 161Mb MEMORY yesterday.zip - Google Drive
    MEMORY.DMP Today 88Mb MEMORY and mini today.zip - Google Drive


    My PC:
    CPU: Intel Pentium G2020
    HDD WD 2500Mb
    Main: Foxconn H61MXE-V
    VGA card on-board
    OS: Windows 7 SP1 x64 (retail version - installed by me)
    Age of OS installation: about 2 yrs1
    power supply: super deluxe SD_600



    Thank you for considering my request.
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
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    Re: [Windows 7 x64] KERNEL_DATA_INPAGE_ERROR (7a) ntkrnlmp.exe

    Hi. . .

    The bugcheck from your Windbg output (nice job, by the way!):
    Code:
    BugCheck 7A, {fffff6fc5000bf20, ffffffffc000000e, 101710880, fffff8a0017e408e}
    The 2 in RED are the important numbers.

    0x7a data from the page file could not be read into RAM
    0xc000000e - boot selection failed because a required device is inaccessible

    These two together usually means that your hard drive is failing.

    Run Seatools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html

    For info, ntkrnlmp.exe is the Windows kernel and is listed simply as a default. It is not the actual cause.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 04-19-2017 at 01:27 PM.
    1011 says thanks for this.

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  3. #3
    1011's Avatar
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    Re: [Windows 7 x64] KERNEL_DATA_INPAGE_ERROR (7a) ntkrnlmp.exe

    Hi jcgriff2
    I have checked my HDD WD 250Gb by Seatools for DOS, LONG test and result is PASS. I try to run WD Data Lifeguard Diagnostics for Windows (EXTENDED test) and result is PASS.
    Today Acronis Backup show a dialog about some data of Acronis program missing on RAM and address
    0xc000000e and restart PC immediately, no BSOD so..I uninstalled Acronis. I also checked RAM by memtest but all PASS, I have 8Gb of RAM (4Gb x2 Gskill) I will run memtest to check each RAM and use win10PE to check HDD by WD Data Lifeguard Diagnostics again. I hope result is False.

    I will update late

  4. #4
    1011's Avatar
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    Re: [Windows 7 x64] KERNEL_DATA_INPAGE_ERROR (7a) ntkrnlmp.exe

    [problem solved]

    No BSOD appear.
    Uninstall Norton Security and install new Norton Security with backup.
    Uninstall Acronis True Image 2015.
    Run sfc /scannow (for sure).

    Many thanks to jcgriff2

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