1. #1

    Question [Win 8.1] PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Hello, helpful people - I could sure use some help!

    My Windows 8.1 desktop has been repeatedly unable to boot. Each time it gets a PAGE_FAULT_IN_NONPAGED_AREA blue screen, "collects error info" to 100%, then needs to be power-cycled to restart again.

    About every third or fourth attempt, it offers me the Recovery screen, with the "See Advanced Repair Options" and "Restart my PC" buttons.

    A bit of history:
    A couple of years ago, it used to get this same repeated error quite regularly when booting. At that time, selecting the Restart button on the Recovery screen would often get the machine back up and running (and if not, after a few more tries it would eventually work). Once running it was stable (at least, no crashes) - the error only happened when rebooting.

    At some point, I'd say at least a year ago, the problem went away, and the computer has been mostly rebooting trouble-free ever since. Until now.

    This morning I started a routine reboot ... and now I'm getting this repeated error, and so far have been unable to get past it. Unlike two years ago, so far the Restart button option, when presented, just leads back to the same blue screen and error.

    Consequently, I've been trying some of the recovery options. I booted into the command prompt option, a very limited mode. I was able to start up Task Manager, and run a few basic troubleshooting commands, but a lot of things wouldn't run in that mode. For example, I tried (3 times) to run "perfmon / report" for your requested diagnostics. The Perfmon window started up, but remained empty (all white). I ran it on my Windows 7 computer (the one I'm on now) just to see what it was supposed to do, and here it ran just fine. I tried to run Nirsoft BluescreenView, but got an error message - something about not having the correct resources available or something. So I was pretty sure your BSOD tools weren't going to work either.

    Right now I've booted it into UEFI mode, and am running system tests from there. So far everything's passing.

    I'd love to get you your required diagnostics, but I'm going to need some help even getting to a place where I can run them.

    Please advise. Until I hear from you, I'll keep working my way through the recovery options and see what I can learn, test, or fix. I do have restore points, etc, so I can go that route if I need to. I do not have any kind of recovery drive or other place to boot from, but the standard Win 8 recovery options are all available.

    Thanks so much! Happy Easter, Happy Passover, Happy Everything.

    I hope you can help.


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  2. #2

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Okay, I'm booted into safe mode with networking, was able to run the collection app successfully - attaching zip file.
    (I'm actually posting this from the broken computer - yay - progress!)

    "Perfmon /report", however, gives an error:

    Error:
    An error occured while attempting to generate the report.
    The system cannot find the path specified.

    [<sic> Microsoft misspelled "occurred", not me. ]

    I've been looking for a fix for this, but so far haven't found one. Attempting to run data collection in the perfmon app gets the same error. The event viewer shows errors, but the info there isn't much help. (Error code, 340000C0, if I'm understanding what it's saying - otherwise no other info there.)

    I'm reasonably certain I've run perfmon successfully before, so maybe it's a safe mode limitation? Any help with this would be appreciated - not finding much about it online so far.

    Thanks in advance for any help!

    SysnativeFileCollectionApp.zip

  3. #3
    writhziden's Avatar
    Join Date
    May 2012
    Location
    Colorado
    Posts
    2,328
    • specs System Specs
      • Manufacturer:
        Sony
      • Model Number:
        VPCF232FX/B
      • Motherboard:
        Sony Corporation VAIO
      • CPU:
      • Memory:
        8.00 GB Crucial CT2KIT51264BF1339 DDR3 1333
      • Graphics:
      • Sound Card:
        Realtek High Definition Audio/nVidia High Definition Audio
      • Hard Drives:
        TOSHIBA MK5061GSY 500 GB (465 GB actual)
      • Case:
        Laptop black matte case with backlit keyboard
      • Cooling:
        Air cooling via fan and heat exchanger heatsink
      • Display:
        Laptop display
      • Operating System:
        Windows 7 Home Premium 64 Bit

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Are there any restore points available through Safe Mode?
    I am only a volunteer helping users on the forums. Please wait 72 hours before double posting or PMing for help. I appreciate your patience. :-}

  4. #4

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    It's saying there are none: "No restore points have been created on your computer's system drive."

    I did have restore points when booted up normally, but that's what I'm getting in safe mode.

  5. #5

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Not sure if this is related to anything, but the error I got running perfmon - 0xc0000034 - is all over PFRO.log, since day 1 (11/4/13).

  6. #6

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Oh, sorry - just saw this part of the instructions:

    OS - Windows 10, 8.1, 8, 7, Vista ?
    x86 (32-bit) or x64 ?
    Window 8.1 x64
    What was original installed OS on system?
    Window 8.1 x64
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
    OEM
    Age of system (hardware)
    8/22/13
    Age of OS installation - have you re-installed the OS?
    8/22/13 - have not reinstalled

    CPU
    Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, 3101 Mhz, 4 Core(s), 4 Logical Processor(s)
    Video Card
    NVIDIA GeForce GT 625
    MotherBoard - (if NOT a laptop)
    ?
    Power Supply - brand & wattage (if laptop, skip this one)
    ?

    System Manufacturer
    HP
    Exact model number (if laptop, check label on bottom)
    500-210qe - E6S59AV#ABA

    Laptop or Desktop?
    Desktop

  7. #7
    writhziden's Avatar
    Join Date
    May 2012
    Location
    Colorado
    Posts
    2,328
    • specs System Specs
      • Manufacturer:
        Sony
      • Model Number:
        VPCF232FX/B
      • Motherboard:
        Sony Corporation VAIO
      • CPU:
      • Memory:
        8.00 GB Crucial CT2KIT51264BF1339 DDR3 1333
      • Graphics:
      • Sound Card:
        Realtek High Definition Audio/nVidia High Definition Audio
      • Hard Drives:
        TOSHIBA MK5061GSY 500 GB (465 GB actual)
      • Case:
        Laptop black matte case with backlit keyboard
      • Cooling:
        Air cooling via fan and heat exchanger heatsink
      • Display:
        Laptop display
      • Operating System:
        Windows 7 Home Premium 64 Bit

    Re: Win 8.1 PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    None of your recent crashes were recorded as .dmps in the collection you uploaded. Your blue screens from six months ago blamed C:\Program Files\FileOpen. Is that software still installed? If so, remove it, and see if Windows is stable.

    I also see quite a few programs launching at startup. You could try a clean boot as a troubleshooting step.
    I am only a volunteer helping users on the forums. Please wait 72 hours before double posting or PMing for help. I appreciate your patience. :-}

  8. #8

    Re: [Win 8.1] PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    I don't know how to solve this problem.

  9. #9

    Join Date
    Jul 2017
    Location
    Cambridge, UK
    Age
    58
    Posts
    66

    Re: [Win 8.1] PAGE_FAULT_IN_NONPAGED_AREA - won't boot

    Quote Originally Posted by jerry090 View Post
    I don't know how to solve this problem.
    Please start a new thread and include all the information as requested in the posting instructions at the top of this page.
    Tekno Venus says thanks for this.

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