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  1. #1

    BSOD when running 2 ragnarok online applications (cdd.dll)

    Hi there. I just changed my hard drive from 160GB to 500GB. After installing the OS and antivirus and some updates, I installed this game. The problem is whenever I open 2 applications at the same time, a BSOD always appears. I hope you can assist me with my problem as I have no idea whatsoever about what to do about this. Thank you.
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  2. #2
    satrow's Avatar
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    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Welcome :)

    I haven't looked at the file but many online games have an anti-cheat system to prevent the use of 2 games running simultaneously on the same PC.

  3. #3

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Thanks.

    In this game, you can do it just fine. It was working fine when I was still using my 160GB hard drive. The recent change in my hard drive is really what's getting me baffled as to why I am experiencing this now.

  4. #4
    jcgriff2's Avatar
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      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
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        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
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        Hitachi 500 GB SSD; 7 TB USB External
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        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
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    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hi -

    you need to install Windows 7 SP1 - http://support.microsoft.com/sp


    Regards. . .

    jcgriff2


    `

    BSOD SUMMARY

    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-15288-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 03:10:10.110 2012 (GMT-4)
    System Uptime: 0 days 0:21:11.921
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  0x50_cdd!CopyBits+b7
    Bugcheck code 00000050
    Arguments 81f7c3f8 00000000 94961887 00000001
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-15381-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 03:13:23.412 2012 (GMT-4)
    System Uptime: 0 days 0:02:09.223
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID:  0x50_cdd!DrvBitBlt+aeb
    Bugcheck code 00000050
    Arguments fd400000 00000000 9474b2e3 00000000
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-16380-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 02:43:14.724 2012 (GMT-4)
    System Uptime: 0 days 0:03:33.550
    BugCheck 1000007E, {c0000005, 94791887, 82178304, 82177ee0}
    Probably caused by : cdd.dll ( cdd!CopyBits+b7 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  0x7E_cdd!CopyBits+b7
    Bugcheck code 1000007E
    Arguments c0000005 94791887 82178304 82177ee0
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-16489-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 02:38:01.020 2012 (GMT-4)
    System Uptime: 0 days 0:43:55.830
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  0x50_cdd!CopyBits+b7
    Bugcheck code 00000050
    Arguments 81f7c3f8 00000000 94821887 00000001
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-16598-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 02:48:17.579 2012 (GMT-4)
    System Uptime: 0 days 0:03:55.389
    BugCheck 1000007E, {c0000005, 94987b14, 89f802f4, 89f7fed0}
    Probably caused by : cdd.dll ( cdd!memcpy+c4 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  0x7E_cdd!memcpy+c4
    Bugcheck code 1000007E
    Arguments c0000005 94987b14 89f802f4 89f7fed0
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062212-16707-01.dmp]
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Jun 22 01:47:59.965 2012 (GMT-4)
    System Uptime: 0 days 0:03:52.650
    BugCheck 1000008E, {c000001d, ed33701, 8268751c, 0}
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+2378 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  ekro.exe
    FAILURE_BUCKET_ID:  0x8E_BAD_IP_dxgkrnl!DXGCONTEXT::Present+2378
    Bugcheck code 1000008E
    Arguments c000001d 0ed33701 8268751c 00000000
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062312-19297-01.dmp]
    Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
    Debug session time: Fri Jun 22 17:17:29.202 2012 (GMT-4)
    System Uptime: 0 days 0:04:34.028
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  0x50_cdd!CopyBits+b7
    Bugcheck code 00000050
    Arguments 81d803f8 00000000 94a4189d 00000000
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062312-19843-01.dmp]
    Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
    Debug session time: Fri Jun 22 12:54:50.242 2012 (GMT-4)
    System Uptime: 0 days 5:57:00.068
    BugCheck A, {78ad78, 2, 1, 82f327a5}
    Probably caused by : ntkrpamp.exe ( nt!PpmPerfRecordUtility+60 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  TrustedInstall
    FAILURE_BUCKET_ID:  0xA_nt!PpmPerfRecordUtility+60
    Bugcheck code 0000000A
    Arguments 0078ad78 00000002 00000001 82f327a5
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062312-20186-01.dmp]
    Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
    Debug session time: Fri Jun 22 17:30:48.545 2012 (GMT-4)
    System Uptime: 0 days 0:05:31.356
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xFC
    PROCESS_NAME:  ekro.exe
    Bugcheck code 000000FC
    Arguments 9d807d08 453fa963 9d807bc8 00000002
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
    	    
                 
           J. C. Griffith, Microsoft MVP (jcgriff2)   
                 
               https://mvp.support.microsoft.com/profile/Griffith   
    
               www.sysnative.com
                 
               www.jcgriff2.com 
    
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
    
      
    

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  5. #5

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Thanks for that tip. Unfortunately, a new problem arose which concerns the win32k.sys file. A BSOD of that file appears now. I hope you can assist me further on this problem. Thanks a lot for this.Documents.rar

  6. #6
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
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      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hi -

    You have a 2009 version ESET installed; Realtek drivers need to be updated as well -
    Code:
    
    eamon.sys    Fri Feb 06 08:14:21 2009 (498C37AD) - ESET
    ehdrv.sys    Fri Feb 06 08:15:01 2009 (498C37D5) - ESET
    epfwwfpr.sys Fri Feb 06 08:06:19 2009 (498C35CB) - ESET
    
    RTKVHDA.sys  Tue Jan 20 01:10:46 2009 (49756AE6) - Realtek HD Audio
    Rt86win7.sys Thu Feb 26 04:04:22 2009 (49A65B16) - Realtek Ethernet
    
    http://sysnative.com/drivers/driver.php?id=RTKVHDA.sys
    http://sysnative.com/drivers/driver.php?id=Rt86win7.sys
    http://sysnative.com/drivers/driver.php?id=eamon.sys
    http://sysnative.com/drivers/driver.php?id=ehdrv.sys
    http://sysnative.com/drivers/driver.php?id=epfwwfpr.sys


    Remove ESET with the removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

    Reboot upon completion.

    If you have an ESET keycode - http://www.eset.com/us/download/home/


    Otherwise, Install Microsoft Security Essentials (MSE)

    Regards. . .

    jcgriff2


    `


    BSOD SUMMARY
    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062412-24648-01.dmp]
    Built by: 7601.17803.x86fre.win7sp1_gdr.120330-1504
    Debug session time: Sat Jun 23 20:55:44.214 2012 (GMT-4)
    System Uptime: 0 days 0:04:29.024
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID:  0x50_win32k+b6d4a
    Bugcheck code 00000050
    Arguments 87ddf430 00000001 82456d4a 00000000
    BiosVersion = F4
    BiosReleaseDate = 04/29/2009
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-MA78GM-US2H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  7. #7

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Thank you. I can now play 2 clients at the same time again. Unfortunately, one problem again arose. I cannot install eset 5 nor bittorent now. Whenever I try to install those, it fails and a BSOD regarding cdd.dll appears. Thanks again for your hard work.Documents.rar

  8. #8

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hi,

    The most recent attached dumps are all *7e bugchecks or *50, all pointing to cdd.dll or instances of ntoskrnl.exe. In the latest attached dump file (Debug session time: Sat Jun 23 14:37:40.110 2012 (UTC - 4:00), ESET is still installed as the following drivers are still listed and loaded as of this crash dump:

    Code:
    eamon.sys    Fri Feb 06 08:14:21 2009 (498C37AD) - ESET ehdrv.sys    Fri Feb 06 08:15:01 2009 (498C37D5) - ESET epfwwfpr.sys Fri Feb 06 08:06:19 2009 (498C35CB) - ESET
    As jcgriff2 has mentioned earlier, please use the ESET removal tool to safely and correctly remove ESET. You can temporarily replace ESET with MSE (Microsoft Security Essentials) if you wish.

  9. #9

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hello. I have completely removed my eset antivirus now but the win32k.sys BSOD is back. Here are the new files. Thank you very much for trying to help me with my problem.Documents.rar

  10. #10
    jcgriff2's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Is the video new?

    You have AMD processor & NVIDIA video -
    Code:
     
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz          
    
    Card name: NVIDIA GeForce GT 430

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  11. #11

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Quote Originally Posted by jcgriff2 View Post
    Is the video new?

    You have AMD processor & NVIDIA video -
    Code:
     
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz          
    
    Card name: NVIDIA GeForce GT 430

    I bought the video card around 7 months ago. Then, I just updated the driver a few days ago.

  12. #12
    jcgriff2's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    I'm going to have to ask a hardware expert about this.

    I know AMD & NVIDIA don't always play nice together.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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    Sysnative Hex-Decimal-UNIX Date Conversion

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  13. #13

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Ok. I will wait for your response.

  14. #14
    Wrench97's Avatar
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    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    A Nvidia card on a ATI board is Ok, I would D/L Memtest+ burn it to a CD using a free program like Imgburn if you need one then boot from the CD to test the ram, let it run for at least 6 passes or until you see an error.

  15. #15

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Sorry for the really late reply. I did the memtest 3 times and the results were 3 passes, 2 passes, and 3 passes. I had to do a system restore after doing those 3 tests. What does it mean if none of my tries reached 6 passes?

  16. #16
    jcgriff2's Avatar
    Join Date
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    15,851
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hi -

    Did you run the CD bootable memtest86+ as Wrench97 instructed?

    It is DOS-based - Windows does not load, so System Restore would not come into play at all.

    You should run memtest86+ one stick at a time & alternate the slots.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

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  17. #17

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Hello there. Yes, I booted from the CD as instructed and that DOS-based program appeared. I used system restore after running the memtest thrice because windows could not load after and a BSOD appears which disappears fast which makes me unable to see what caused the error whenever I restart my PC. As I mentioned, I did it thrice and it had passes of 3,2,3 respectively. What should I do now?

  18. #18
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    Is there a new dump file --> \windows\minidump

    If so, please zip it up & attach to your next post.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

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    Microsoft MVP 2009-2015

  19. #19

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    I redid the memtest once just now. I needed to do a system restore again by launching the fix startup as a BSOD always appears once I choose to start windows normally after the restarting the computer right after getting the error on the memtest. But this time, I was able to copy the cause of the BSOD which is as follows:

    STOP: 0x0000050 (0x8700F7AC, 0x00000000, 0x8606F452, 0x00000000)

    WimFsf.sys - Address 8606F452 base at 8696D000, DateStamp 4a6bc0a6

  20. #20

    Re: BSOD when running 2 ragnarok online applications (cdd.dll)

    I would like to apologize for having misunderstood the instruction given. It seems that I was using the usb installer of the memtest instead of the .iso one. I have finished doing the real memtest which I think is the correct one. I run it just once this time. The result was 2 passes and had 10 errors on the third cycle. Does this mean that I have to change my ram to a new one? I have attached the latest dump files I have after doing the memtestDocuments.rar. Thank you for your support.

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