BSOD on HP Envy since updating to Win 10 many months ago

msiminski · Nov 25, 2016

I hope you can help, I have been trying to solve this for months. I believe the dmp files are in your zip. The dmps include having verifier ON. For some reason, my WinDbg will not load the correct symbols so I have had trouble with that. Let me know what I can do to assist you.

msiminski · Nov 25, 2016

· OS - Windows 10 Pro Insider Preview 64-bit
· x64 ?
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I am part of the Windows Insider program and got mine through Insider.
· Age of system (hardware) Less than 2 years
· Age of OS installation - have you re-installed the OS? The last reinstall was probably 8-9 months ago

· CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
· Video Card Intel(R) HD Graphics 4600
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer HP ENVY TS 17 Notebook PC
· Exact model number (if laptop, check label on bottom) E4S14UA#ABA
· Laptop or Desktop? Laptop, HP Envy w/SSD 1TB C: drive and HD 1TB D: drive 16G 1600Mhz memory

MichaelB · Nov 26, 2016

Hi,

>> For some reason, my WinDbg will not load the correct symbols so I have had trouble with that.

yep, the reason is, you are going on fast ring and your Win-Version is 14971 <---!
MS doesn't provide .pdb-files for public and thats exactly the message you got and anyone else trying to debug that dumps.

few info can be squeezed out

HP ENVY TouchSmart 17-J037CL Notebook PC | HP(R) Kundensupport

but thats all

with that build, help is not possible at this state, congrats to MS and it's always changing win10^^

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BSOD on HP Envy since updating to Win 10 many months ago

msiminski

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MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst