[SOLVED] System hanging multiple times a day

Mcbbcn · Sep 27, 2016

Thanks in advanced for anyone who can help.

OS - Windows 10
· x64
· What was original installed OS on system? Windows 7 Ultimate and upgrade to Windows 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I purchase Windows 7 from retailer but Windows 10 was download and upgrade
· Age of system (hardware) 6+ years
· Age of OS installation - have you re-installed the OS? Windows 7 for 2 years and then Windows 10 for 2-3 months

· CPU - Intel Core I7 Extreme 965 Bloomfield
· Video Card - NVidia GeForce 9500 GT
· MotherBoard - ASRock X58 Extreme LGA 1366 Intel X58 ATX Intel Motherboard
· Power Supply - brand & wattage Antec BP550 Plus 550W Continuous Power ATX12V V2.2 80 PLUS

· System Manufacturer - Custom Built
· Exact model number (if laptop, check label on bottom)

· Desktop
- Ram: 22Gb

Attached sysnative, perfmon and driver verifier minidump after system hanging. Also included screenshots of system specs.

Thanks for your help, :wave:

Mcbbcn · Sep 27, 2016

By the way, I also wanted to add that sometimes when I start the system, you can hear the fans for a couple of seconds, so it feels like the system is starting, then it stops like it shutdown, and then it powers up fine. It's like a fake start.

By the way, correction in post-above: Windows 7 has been was installed in this system for 6 years (not 2) until Windows 7 went out of support, and I felt it was best to upgrade to Windows 10.

Xer · Sep 28, 2016

Hi Mcbbcn,

Have you updated your videos drivers since upgrading to Windows 10? The most recent minidump (Verifier enabled) is blaming the NVIDIA Streaming Kernel.

Code:

ffffd001`7641e6f8 fffff800`d34b2602 : 00000000`000000c4 00000000`0002001b fffff800`d34bd980 00000000`00000000 : nt!KeBugCheckEx
ffffd001`7641e700 fffff800`d34a4bd5 : 00000000`00000501 00000000`00110000 00000000`0000023c ffffc000`6fac8001 : VerifierExt!SLIC_abort+0x122
ffffd001`7641e740 fffff800`d34a4c10 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : VerifierExt!ObReleaseObjectSecurity_wrapper+0x55
ffffd001`7641e770 fffff802`7eb46b7d : 00000000`00000518 ffffd001`7641e8e0 ffffe001`c0903e90 00000000`00000000 : VerifierExt!ObReferenceObjectByHandle_wrapper+0x30
ffffd001`7641e7b0 fffff800`d73e2146 : 00000000`00000518 ffffd001`7641e8e0 ffffe001`c4dd4980 ffffd001`7641e8e0 : nt!VerifierObReferenceObjectByHandle+0x35
ffffd001`7641e7f0 00000000`00000518 : ffffd001`7641e8e0 ffffe001`c4dd4980 ffffd001`7641e8e0 fffff800`d73e4060 : NvStreamKms+0x2146
ffffd001`7641e7f8 ffffd001`7641e8e0 : ffffe001`c4dd4980 ffffd001`7641e8e0 fffff800`d73e4060 00000000`00000000 : 0x518
ffffd001`7641e800 ffffe001`c4dd4980 : ffffd001`7641e8e0 fffff800`d73e4060 00000000`00000000 00000000`00000000 : 0xffffd001`7641e8e0
ffffd001`7641e808 ffffd001`7641e8e0 : fffff800`d73e4060 00000000`00000000 00000000`00000000 fffff800`d73e1574 : 0xffffe001`c4dd4980
ffffd001`7641e810 fffff800`d73e4060 : 00000000`00000000 00000000`00000000 fffff800`d73e1574 ffffe001`c5784bb0 : 0xffffd001`7641e8e0
ffffd001`7641e818 00000000`00000000 : 00000000`00000000 fffff800`d73e1574 ffffe001`c5784bb0 ffffe001`c4dd4980 : NvStreamKms+0x4060

Uninstall your current video drivers, and install the latest ones from NVIDIA, then see if the issue persists.

Mcbbcn · Sep 28, 2016

Xer said:
Uninstall your current video drivers, and install the latest ones from NVIDIA, then see if the issue persists.

Xer, thanks a lot. I really appreciate it. By the way, a bit of my dummy assumption, I assume that if I uninstall existing drivers instead of installing of top of the existing ones, the system will be able to work without drivers after I uninstall them.

I'll do it tonight and report back.

Best regards,

Miquel

MichaelB · Sep 28, 2016

in addition to Xer's finding

the previous dump 092516-26843-01.dmp shows the following

BIOS_VERSION: P2.90

BIOS_DATE: 04/25/2011

pretty outdated?

&
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at

usually a problem with the filesystem, swapping into memory.

>> PRIMARY_PROBLEM_CLASS: IP_MISALIGNE

No Intel Rapid Storage installed, but
>> fffff801`1f270000 fffff801`1f286000 RAMDiskVE RAMDiskVE.sys Thu Nov 29 17:49:59 2012 (50B79237)

also an outdated an incompatible x10ufx2.sys, (Remotecontroll TV)
an elder jmicron driver
>> fffff801`1c4b0000 fffff801`1c4d1000 jraid jraid.sys Mon Sep 17 08:50:31 2012 (5056C837)

all in all, unstable on a System by MS which is acting as an always changing SaAS, cleanup..... (Service as a Service)

Laxer · Sep 28, 2016

Mcbbcn said:
By the way, a bit of my dummy assumption, I assume that if I uninstall existing drivers instead of installing of top of the existing ones, the system will be able to work without drivers after I uninstall them.

Yes you should be fine, it will use the default windows display drivers. (You may have a weird resolution but that will be all)

Mcbbcn · Sep 28, 2016

MichaelB said:
in addition to Xer's finding

the previous dump 092516-26843-01.dmp shows the following

BIOS_VERSION: P2.90

BIOS_DATE: 04/25/2011

pretty outdated?

&
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at

usually a problem with the filesystem, swapping into memory.

>> PRIMARY_PROBLEM_CLASS: IP_MISALIGNE

No Intel Rapid Storage installed, but
>> fffff801`1f270000 fffff801`1f286000 RAMDiskVE RAMDiskVE.sys Thu Nov 29 17:49:59 2012 (50B79237)

also an outdated an incompatible x10ufx2.sys, (Remotecontroll TV)
an elder jmicron driver
>> fffff801`1c4b0000 fffff801`1c4d1000 jraid jraid.sys Mon Sep 17 08:50:31 2012 (5056C837)

all in all, unstable on a System by MS which is acting as an always changing SaAS, cleanup..... (Service as a Service)

Michael, thanks for the calls, I'll look for newer drivers. By the way, on the RAMDisk that I have installed. I read your comment, are you recommending that I install Intel Rapid Storage for a ram disk?

...and last, is there a way to know which driver caused the IRQ issue?

Thanks for everything man!

Mcbbcn · Sep 28, 2016

Laxer said:
Mcbbcn said:

By the way, a bit of my dummy assumption, I assume that if I uninstall existing drivers instead of installing of top of the existing ones, the system will be able to work without drivers after I uninstall them.

Click to expand...

Yes you should be fine, it will use the default windows display drivers. (You may have a weird resolution but that will be all)

Thanks for validation Laxer. I'll report back the findings.

Mcbbcn · Sep 29, 2016

I was able to install the new NVIDIA drivers after much work. I kept getting the NVIDIA can't continue install message and the I learned there's a tone of links of people complaining about the same issue. In order to fix the install, you have to modify the .inf files which I did and the install recognize my hardware. If you google the issue, you'll find a tone of information. In the end, the install completed correctly with no errors.

Next, I'm looking at my RAMDisk from DataRam. I've opened a ticket with all the information asking them how do I get a compatible Windows 10 version which they advertise on their website but somehow I don't see link for updating my version. However the documentation says that I should be able to get the latest version as I paid for a license. After I'm done with this one, I'll research the x10 and jmicron drivers. And then, I'll run verifier again and see what happens. I'll report back once I'm done with all the above steps. I appreciate a lot everyone's help.

xilolee · Oct 1, 2016

Hi Mcbbcn. :welcome:

Mcbbcn said:
- Ram: 22Gb

System information - msinfo32 - shows 12GB.
Perfmon shows TotalPhysicalMemory 12882890752 (I calculated 11.998GB, hence it also shows 12GB).
Dumps show:

DIMM0 BANK0 Not Populated 1333MHz Corsair CM3X2G1333C9
DIMM1 BANK1 Not Populated 1333MHz Corsair CM3X2G1333C9
DIMM2 BANK2 8192MB 1333MHz Manufacturer02 [no ram code]
DIMM3 BANK3 2048MB 1333MHz Corsair CMV8GX3M1A1333C9
DIMM4 BANK4 8192MB 1333MHz Corsair CM3X2G1333C9
DIMM5 BANK5 Not Populated 1333MHz Manufacturer05 [no ram code]

That's total chaos to me, I can't understand how your RAM is collocated nor their manufacturers and models (for bank 2 and 5, at least)...
Could you post all their manufacturers, models, memory (of each stick) and collocations?
And, when this problem appeared?
Was it always present from the beginning?

If you have 2 corsair sticks of 8GB each one (and they have got the same model) and other 3 corsair sticks of 2GB each one (and they have got the same model), I'd put the first two in the slots 2 and 4 and the other three in the slots 1, 3 and 5.
I.e.:

First blue slot (the one near the cpu): 2GB
Second white slot: 8GB
Third blue slot: 2GB
Fourth white slot: 8GB
Fifth blue slot: 2GB
Sixth white slot: empty

xilolee · Oct 1, 2016

Edit time finished...:banghead:

I wanted to write these configurations (in the previous post, the configuration isn't correct):

First blue slot (the one near the cpu): 2GB
Second white slot: 8GB
Third blue slot: 2GB
Fourth white slot: 8GB
Fifth blue slot: empty
Sixth white slot: 2GB

OR (the following is probably the better)

First blue slot (the one near the cpu): 8GB
Second white slot: 2GB
Third blue slot: 8GB
Fourth white slot: 2GB
Fifth blue slot: empty
Sixth white slot: 2GB

Mcbbcn · Oct 1, 2016

xilolee said:
Edit time finished...:banghead:

I wanted to write these configurations (in the previous post, the configuration isn't correct):

First blue slot (the one near the cpu): 2GB

Second white slot: 8GB

Third blue slot: 2GB

Fourth white slot: 8GB

Fifth blue slot: empty

Sixth white slot: 2GB

OR (the following is probably the better)

First blue slot (the one near the cpu): 8GB

Second white slot: 2GB

Third blue slot: 8GB

Fourth white slot: 2GB

Fifth blue slot: empty

Sixth white slot: 2GB

Hey Xilolee :wave:

I can try that. I think the gap in memory could be because I'm using a RAMDISK from DataRAM which is using 11Gb. I need to upgrade the driver and software as I was advice by Michael above.

Thanks so much for your help,

Miquel

Mcbbcn · Oct 1, 2016

Here's one quick update on the help that I received so far.

I uninstalled JMicron JMB36X driver and the system seemed to be a lot faster right away. This driver does not have a Windows 10 compatible driver but some people recommend that install the latest version (which I've not done). I think this is the driver related to Intel Rapid Storage that Michael was referring above? Not sure...But I tried to look for Intel Rapid Storage in my system and I could not find traces of it. I also looked at DriverView from NirSoft and I could find any Intel Rapid Technology drivers but if there's another way to check, please let me know. I think the JMicron Driver is only needed for RAID, and I don't believe my system uses raid.

I also borrowed a Power Supply Tester and the power supply seems to be fine which it makes the whole mystery with the system starting up for 2-3 seconds, then turning off, then starting up quite a mystery. I'm going to try a deep reset (CMOS reset) and see how it does tomorrow.

That's where I'm so far.

I'm planning to upgrade my RAMDisk next.

Thanks everyone for your help.

Miquel

Mcbbcn · Oct 2, 2016

Hey Xilolee,

You just helped me discover the problem with the power supply fake start-stop and the real start. It's ram and I have switch the configuration around and your first one 2-8-2-8-2 makes the power supply problem go away, so thank you so much. You're awesome! :)

xilolee · Oct 2, 2016

Which of the two?
The first incorrect 2 - 8 - 2 - 8 - 2 - empty or the first correct 2 - 8 - 2 - 8 - empty - 2 ?

(With five sticks, the fifth slot farther the cpu must be empty)

Mcbbcn · Oct 2, 2016

xilolee said:
Which of the two?
The first incorrect 2 - 8 - 2 - 8 - 2 - empty or the first correct 2 - 8 - 2 - 8 - empty - 2 ?

(With five sticks, the fifth slot farther the cpu must be empty)

The first is correct.

xilolee · Oct 2, 2016

...Didn't understand... :thud:

Let us know if that helps also for your main problem (system hanging), in next days. :smile9:

Mcbbcn · Oct 2, 2016

Thanks a lot Xiloxee. I definitely have my hands full for the next few days as I want to do the memtest86 and the HDD diagnosis and make sure that everything is good.

Regarding memtest86, I was planning to do 20+ passes for each stick -I'm not sure how long that takes for each stick- and everything I've read is one memory stick at a time. So, I'm planning to run the first first stick in slot 1, then remove the first stick and run the test for 2nd stick in slot 1 and so for. I think this is the way to do it but if it's not right, please let me know.

Thanks a lot

Miquel

xilolee · Oct 3, 2016

Mcbbcn said:
I'm planning to run the first first stick in slot 1, then remove the first stick and run the test for 2nd stick in slot 1 and so for. I think this is the way to do it but if it's not right, please let me know.

The first white slot should be considered the slot 1.
It is the one nearer the first blue slot near the cpu.
Hence you should use the second (white) slot, starting from the cpu.
(Hope I was clear... :grin1:)

Mcbbcn · Oct 3, 2016

The first white slot should be considered the slot 1.
It is the one nearer the first blue slot near the cpu.
Hence you should use the second (white) slot, starting from the cpu.
(Hope I was clear... :grin1:)

I'm not sure I understand, but am I supposed to use just the second white slot to test all the sticks? So, I put the first stick in the 2nd white slot, I test it, and I remove it, and then I put the second stick in the 2nd white slot, I test it, I remove it, and the. I put the third ram stick in the 2nd white slot, I test it, and I remove it and so for?

[SOLVED] System hanging multiple times a day

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