Kmode Exception Not Handled possibly ntoskrnl.exe

Rusliano · Sep 18, 2016

Hello i have been getting bluescreens for a while now and have not been able to find the cause. I ran memtest86 but it did not find anything after going through 9 iterations. Running Prime95 tests would show that prime95 ran into errors. possibly pointing to hardware failure. often the bluescreens would have something do with kmode exception not handled and ntoskrnl.exe.
Since then i reset windows but am still getting bluescreens. Thanks for any help.

· OS - Windows 10
· x64
· I believe Windows 7 was the original installed OS on system.
· I got windows 10 from microsoft through free upgrade. installed through usb.
· Age of system (hardware) is 2010
· Age of OS installation 9/17/2016. I re-installed the OS to see if it was anything i installed after reinstalling windows 10.

· CPU Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz
· Video Card Intel HD Graphics

· System Manufacturer Dell
· Exact model number Inspiron 1464

· Laptop

Rusliano · Sep 18, 2016

Activated Driver Verifier. After that i tried to do a Dell Product Support Full Test to test my system for hardware problems. A quick test checks for common errors with the processor, hard drive, memory, and optical drive. But i choose a full test that performs a thorough analysis of a system. Into that scan my laptop crashed again. I didn't see the BSOD but i have a program called BlueScreenView and i looked at it. It shows no bug check string but that address in stack was again ntoskrnl.exe. I attached the latest bsod minidump.

Rusliano · Sep 18, 2016

Tried to do another Dell Product Full Test. Crashed once more. This time the error was System Service Exception with dxgkrnl.sys. BlueScreenView also highlighted ntoskrnl.exe again. Was running test on the CPU, Memory, Video Card, Hard Drive, and possibly battery when crashed. Computer though has been plugged in since i reset windows 10. gonna try to run some single tests and see what crashes.

Xer · Sep 19, 2016

Hi Rusliano,

When you installed Windows 10 again, did you re-install some Dell driver/software package, or perhaps install from a Dell recovery disk and then upgrade to Windows 10? From the Verifier enabled dumps, it looks like the crash was caused by PC-Doctor (specifically pcdrharddrive2.p5x), which is Dell bloatware that you do not need. The Inspiron 1464 is not officially supported by Dell for Windows 10, so I would not install anything additional from them. Uninstall Dell SupportAssist, or anything below C:\Program Files\Dell\SupportAssist\ / C:\Program Files (x86)\Dell\SupportAssist\ and see if the crashes continue.

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows
    DisplayName    REG_SZ    Dell SupportAssist
    UninstallString    REG_SZ    C:\Program Files\Dell\SupportAssist\uninstaller.exe /arp
    DisplayIcon    REG_SZ    C:\Program Files\Dell\SupportAssist\dell_support_center.ico
    DisplayVersion    REG_SZ    1.3.6817.133
    URLInfoAbout    REG_SZ    http://www.dell.com/
    Publisher    REG_SZ    Dell
    Contact    REG_SZ    Customer Support Department
    Comments    REG_SZ    Personal Computer Diagnostics Software
    InstallLocation    REG_SZ    C:\Program Files\Dell\SupportAssist\
    RegCompany    REG_SZ    
    RegOwner    REG_SZ    
    NoModify    REG_DWORD    0x1
    NoRepair    REG_DWORD    0x1
    VersionMajor    REG_DWORD    0x1
    VersionMinor    REG_DWORD    0x3
    EstimatedSize    REG_DWORD    0x31400

xilolee · Sep 19, 2016

Hi Rusliano. :welcome:

Dell says:

Product not tested for Windows 10 upgradeDell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

Your Inspiron 1464 supports these operating systems:

BIOS

Windows 7, 64-bit

Windows Vista, 32-bit

BSOD appeared as soon as you installed windows 10, or after many months/years?
Why aren't you using MS WIN Defender to exclude incompatibilities with avira?
It also seems they are running together...
Did you try to start your PC with a memory (RAM) stick only?

Rusliano · Sep 19, 2016

First thanks for replying to my post. I decided it would be best for everyone if i explained everything more.
I have had windows 7 for a long time on my laptop and would occasionally get BSODs. When i got the chance to upgrade to windows 10 i did so immediately. Still got the occasional BSOD but as before couldn't figure out the cause. For both windows the errors were just an annoyance; prob because i didn't use it much. But recently tried to actually use it and the BSOD got so bad that i couldn't load windows even in safe mode. restoring to an earlier date would help for a little but then the windows would become just as bad.
So i did a clean install of windows 10 but immediately installed a lot of programs. Started to get similiar errors just less frequently and not as sever.
So reset the windows 10 to beginning and only installed a few programs. Chose Avira as my Antivirus, read it was one of the best, with Windows Defender scanning also occasionally.
Got first BSOD i believe and so installed a Dell Support Program (PC Doctor and Support Assist) to scan for problems. Every time i used dell support program to scan for CPU, Memory, Video Card, Hard Drive, and possibly battery the compute would crash. Resulting in most of those other BSODs.
Since reading your post i have uninstalled all Dell support programs. Will install some of the other programs i had before i reset windows and will watch out for more BSODs.

Rusliano · Sep 19, 2016

Thanks for replying to my post Xilolee. The BSODs appeared occaisonally when i first installed windows 10. not sure how soon after installing windows 10 the first time. But not long after the 2nd and 3rd time.
Using Avira because i read it was one of the best free antivirus'. Also just having defender also scan periodically.
Sorry, but what do you mean by starting the pc with a memory (RAM) stick only?

Rusliano · Sep 20, 2016

Here's some more BSODs. The newest ones i believe have something to do with me trying to play Galactic Civilization III. I also installed some other programs and games.
Uploading a new sysnative file collection and perfmon report.

Xer · Sep 20, 2016

I can't speak to what was causing your issues when you were on Windows 7, but I think you're going to continue to run into issues on Windows 10. For example, this is one of the DMPs from when you were playing AI War (091916-34171-01.dmp):

Code:

00 ffffd400`0c7bb768 fffff802`b13d4229 nt!KeBugCheckEx
01 ffffd400`0c7bb770 fffff802`b13d39bc nt!KiBugCheckDispatch+0x69
02 ffffd400`0c7bb8b0 fffff802`b13cf4ad nt!KiSystemServiceHandler+0x7c
03 ffffd400`0c7bb8f0 fffff802`b12da9b1 nt!RtlpExecuteHandlerForException+0xd
04 ffffd400`0c7bb920 fffff802`b12d9764 nt!RtlDispatchException+0x421
05 ffffd400`0c7bc020 fffff802`b13d4302 nt!KiDispatchException+0x144
06 ffffd400`0c7bc6f0 fffff802`b13d25bd nt!KiExceptionDispatch+0xc2
07 ffffd400`0c7bc8d0 fffff807`b248d202 nt!KiGeneralProtectionFault+0xfd
08 ffffd400`0c7bca60 fffff807`b05883e9 dxgmms1!VIDMM_GLOBAL::EndCPUAccess+0xc2
09 ffffd400`0c7bcaa0 fffff807`b062374a dxgkrnl!VIDMM_EXPORT::VidMmEndCPUAccess+0x55
0a ffffd400`0c7bcae0 fffff807`b05edae4 dxgkrnl!DXGDEVICE::Unlock+0x11a
0b ffffd400`0c7bcb80 fffff802`b13d3d93 dxgkrnl!DxgkUnlock+0x114
0c ffffd400`0c7bcc40 00000000`633b3954 nt!KiSystemServiceCopyEnd+0x13
0d 00000000`05e2e398 00000000`00000000 0x633b3954

Intel does not have a Windows 10 driver for GMA 3150, so you are likely to continue to run into GPU related issues (more likely to appear when doing things like playing games). I would recommend at least installing the latest Windows 7 drivers for your GPU: Download Intel(R) Graphics Media Accelerator 3150 Driver for Windows 7* 64 bit

If you want to keep at it on 10 after updating your GPU, I would recommend running Verifier again now that SupportAssist is gone, and suggest to not install additional programs until the issue is looked into further. Unless anyone else has suggestions as to probable causes, we basically just need to continue to try to track down the problematic driver, and hope it can either be updated or disabled.

Edit: Also, I'm assuming that last collection was done before you uninstalled SupportAssist, as it looks like there are several Dell processes and services running.

e.g.

Code:

Dell SupportAssist Agent	SupportAssistAgent	Running	Auto	Own Process	"c:\program files (x86)\dell\supportassistagent\bin\supportassistagent.exe"	Normal	LocalSystem	0

Rusliano · Sep 20, 2016

Is there any driver update program you trust to install drivers? Because windows update is not offering any driver updates. But i remember when i used iobit driver booster 3 before restoring ingot a ton of driver updates.

Xer · Sep 20, 2016

Rusliano said:
Is there any driver update program you trust to install drivers? Because windows update is not offering any driver updates. But i remember when i used iobit driver booster 3 before restoring ingot a ton of driver updates.

I wouldn't personally use any catch-all program like that, I believe it's best to manage your drivers manually. Often times they can cause unnecessary issues, and there are generally only a couple of drivers you need to be concerned about keeping completely up-to-date.

Edit: I would also suggest updating your NIC: Dell Wireless WLAN 1397/1510 Half Mini Card Application Driver Details | Dell US

xilolee · Sep 20, 2016

Rusliano said:
Using Avira because i read it was one of the best free antivirus'. Also just having defender also scan periodically.
Sorry, but what do you mean by starting the pc with a memory (RAM) stick only?

They are running together.
Imo you should uninstall avira, at least until we fixed the issues (if it's possible).
I saw you have seated two different ram sticks (at the moment I can't check their manufacturers and models).
Try to remove one for a day or two.

xilolee · Sep 20, 2016

Ok, found in the ram log:

SAMSUNG M471B5673FH0-CH9 2GB RAM DDR3-1333 PC3-10600 S-09-10-F2 (8 chips 256x64) Non-registered/Unbuffered CL9 non-ecc 1.5V 204Pin SODIMM
G.SKILL F3-10666CL9-4GBSQ 4GB RAM DDR3-1333(H?) PC3-10600 (9-9-9-24-2N) (16 chips 256x64) Non-registered/Unbuffered CL9 Non-ECC 1.5V 204Pin SODIMM

Xer · Sep 20, 2016

xilolee said:
Ok, found in the ram log:

SAMSUNG M471B5673FH0-CH9 2GB RAM DDR3-1333 PC3-10600 S-09-10-F2 (8 chips 256x64) Non-registered/Unbuffered CL9 non-ecc 1.5V 204Pin SODIMM
G.SKILL F3-10666CL9-4GBSQ 4GB RAM DDR3-1333(H?) PC3-10600 (9-9-9-24-2N) (16 chips 256x64) Non-registered/Unbuffered CL9 Non-ECC 1.5V 204Pin SODIMM

Click to expand...

This is a good catch by xilolee, your mismatched RAM could very well be responsible for at least some of these issues as well. Most of the BSODs are related to memory corruption.

Rusliano · Sep 25, 2016

When installing the Graphics driver i get the error "This computer does not meet the minimum requirements for installing the software."
Installed the Wlan driver. Currently just running on the 4Gb ram card.

Rusliano · Sep 25, 2016

Another upload. So far its been only crashing when i try to play Galactic Civilization III. Been able to actually load the game and play for a few minutes but then it crashes. Not really using the laptop much for anything else.

xilolee · Sep 25, 2016

See gamedebate.com - system requirements for galactic civilizations 3 (and comparison with your specifications) (click).

I entered intel i3 m350 as processor and as graphic card, 6GB as ram.
I'm not sure you can run that game on that pc, and I'm not sure about how reliable game-debate.com is...
Was you trying to play that game on your pc only? Or also through internet?
Did it work without any problems in the past?

xilolee · Sep 25, 2016

Anyway I still can see AVIRA and WINDOWS DEFENDER are running at the same time.

Rusliano · Sep 25, 2016

i don't know. i uninstalled avira not long after that post. i did still have a browser plugin that i have since removed.
does Driver Verifier turn off by itself? just re-enabled it.
tried to play it through pc. but it may have been connected to internet.
Just recently started using the laptop again as well as bought some games to try.

xilolee · Sep 26, 2016

I checked now and I can't find it. Maybe I was checking the old log... :huh:

Kmode Exception Not Handled possibly ntoskrnl.exe

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