1. #1

    Windows Explorer crashes when drag-and-dropping files

    I am hoping that someone can help me.

    Starting this morning Windows Explorer keeps crashing on me when I am dragging and dropping files or taking screenshots.

    Here are some of the problems I'm seeing.
    Source
    Windows Explorer

    Summary
    Stopped working

    Date
    ‎9/‎7/‎2016 8:09 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 10.0.14393.0
    Application Timestamp: 57899981
    Fault Module Name: StackHash_0076
    Fault Module Version: 10.0.14393.103
    Fault Module Timestamp: 57b7e207
    Exception Code: c0000374
    Exception Offset: PCH_CA_FROM_ntdll+0x00000000000A59A4
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 0076
    Additional Information 2: 007669c72282bc8577135de9e2d9b35d
    Additional Information 3: ff20
    Additional Information 4: ff2007d4a78757decd100be128bf010c

    Extra information about the problem
    Bucket ID: edf8daaaa92d7e2c82237fd64dd52609 (120538520262)

    Source
    Windows Explorer

    Summary
    Stopped working

    Date
    ‎9/‎7/‎2016 8:21 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 10.0.14393.0
    Application Timestamp: 57899981
    Fault Module Name: StackHash_5213
    Fault Module Version: 10.0.14393.103
    Fault Module Timestamp: 57b7e207
    Exception Code: c0000374
    Exception Offset: PCH_CA_FROM_ntdll+0x00000000000A59A4
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 5213
    Additional Information 2: 521316cef69cedc34121c8c3cda31021
    Additional Information 3: 8fb0
    Additional Information 4: 8fb0b7515ecf8afe19d41743258b8a92

    Extra information about the problem
    Bucket ID: 973022c8538696bd8d2bd5fb859764ad (120538983994)


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  2. #2

    Windows Explorer Crash Error Code c0000374

    Starting this morning Windows Explorer keeps crashing on me when I am dragging and dropping files or taking screenshots.
    This is killing me. I've never seen this problem before today. Here are some of the problems I'm seeing.
    Source
    Windows Explorer

    Summary
    Stopped working

    Date
    ‎9/‎7/‎2016 8:09 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 10.0.14393.0
    Application Timestamp: 57899981
    Fault Module Name: StackHash_0076
    Fault Module Version: 10.0.14393.103
    Fault Module Timestamp: 57b7e207
    Exception Code: c0000374
    Exception Offset: PCH_CA_FROM_ntdll+0x00000000000A59A4
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 0076
    Additional Information 2: 007669c72282bc8577135de9e2d9b35d
    Additional Information 3: ff20
    Additional Information 4: ff2007d4a78757decd100be128bf010c

    Extra information about the problem
    Bucket ID: edf8daaaa92d7e2c82237fd64dd52609 (120538520262)

    Source
    Windows Explorer

    Summary
    Stopped working

    Date
    ‎9/‎7/‎2016 8:21 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 10.0.14393.0
    Application Timestamp: 57899981
    Fault Module Name: StackHash_5213
    Fault Module Version: 10.0.14393.103
    Fault Module Timestamp: 57b7e207
    Exception Code: c0000374
    Exception Offset: PCH_CA_FROM_ntdll+0x00000000000A59A4
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 5213
    Additional Information 2: 521316cef69cedc34121c8c3cda31021
    Additional Information 3: 8fb0
    Additional Information 4: 8fb0b7515ecf8afe19d41743258b8a92

    Extra information about the problem
    Bucket ID: 973022c8538696bd8d2bd5fb859764ad (120538983994)

  3. #3
    xilolee's Avatar
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    Re: Windows Explorer crashes when drag-and-dropping files

    Hi lwh.

    Did the problem disappear?

  4. #4

    Re: Windows Explorer crashes when drag-and-dropping files

    Quote Originally Posted by xilolee View Post
    Hi lwh.

    Did the problem disappear?
    Hi it has not disappeared as of yet.

    I have tried disabling all the shell extensions, used SFC and DMIS command operations, all to no avail. Also I have run multiple virus checks.

    Here is a little more information that might help.

    Version=1
    EventType=APPCRASH
    EventTime=131177245041673174
    ReportType=2
    Consent=1
    UploadTime=131177245045284023
    ReportFlags=524288
    ReportIdentifier=a2efe76a-74f5-11e6-ad68-d0bf9c97400e
    IntegratorReportIdentifier=58e035a5-183a-4950-b564-82ab98093fae
    NsAppName=explorer.exe
    AppSessionGuid=00001398-0001-0002-6eee-d7b60009d201
    TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000aaecc83ff22939ed9b82c75e95369c9378bb2077!explorer.exe
    TargetAppVer=2016//07//16:02:18:41!482a3b!explorer.exe
    BootId=4294967295
    Response.BucketId=973022c8538696bd8d2bd5fb859764ad
    Response.BucketTable=4
    Response.LegacyBucketId=120538983994
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=explorer.exe
    Sig[1].Name=Application Version
    Sig[1].Value=10.0.14393.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=57899981
    Sig[3].Name=Fault Module Name
    Sig[3].Value=StackHash_5213
    Sig[4].Name=Fault Module Version
    Sig[4].Value=10.0.14393.103
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=57b7e207
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000374
    Sig[7].Name=Exception Offset
    Sig[7].Value=PCH_CA_FROM_ntdll+0x00000000000A59A4
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.14393.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=5213
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=521316cef69cedc34121c8c3cda31021
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=8fb0
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=8fb0b7515ecf8afe19d41743258b8a92
    UI[2]=C:\WINDOWS\explorer.exe
    LoadedModule[0]=C:\WINDOWS\explorer.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[5]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[7]=C:\WINDOWS\System32\combase.dll
    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[9]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[10]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[11]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[12]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[13]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[14]=C:\WINDOWS\System32\SHCORE.dll
    LoadedModule[15]=C:\WINDOWS\System32\SHLWAPI.dll
    LoadedModule[16]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[17]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[18]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[19]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[20]=C:\WINDOWS\System32\advapi32.dll
    LoadedModule[21]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[22]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[23]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[24]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[25]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[26]=C:\WINDOWS\System32\MSASN1.dll
    LoadedModule[27]=C:\WINDOWS\SYSTEM32\MrmCoreR.dll
    LoadedModule[28]=C:\WINDOWS\SYSTEM32\UxTheme.dll
    LoadedModule[29]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[30]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
    LoadedModule[31]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    LoadedModule[32]=C:\WINDOWS\SYSTEM32\SspiCli.dll
    LoadedModule[33]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[34]=C:\WINDOWS\SYSTEM32\settingsynccore.dll
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[36]=C:\WINDOWS\SYSTEM32\cryptsp.dll
    LoadedModule[37]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[38]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[39]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[40]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[41]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[42]=C:\Windows\System32\ActXPrxy.dll
    LoadedModule[43]=C:\Windows\System32\SharedStartModel.dll
    LoadedModule[44]=C:\Windows\System32\XmlLite.dll
    LoadedModule[45]=C:\Windows\System32\VEEventDispatcher.dll
    LoadedModule[46]=C:\Windows\System32\CoreMessaging.dll
    LoadedModule[47]=C:\Windows\System32\msvcp110_win.dll
    LoadedModule[48]=C:\WINDOWS\System32\IDStore.dll
    LoadedModule[49]=C:\WINDOWS\System32\SAMLIB.dll
    LoadedModule[50]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
    LoadedModule[51]=C:\Windows\System32\TokenBroker.dll
    LoadedModule[52]=C:\Windows\System32\TOKENBINDING.dll
    LoadedModule[53]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[54]=C:\WINDOWS\SYSTEM32\WINSTA.dll
    LoadedModule[55]=C:\Windows\System32\usermgrproxy.dll
    LoadedModule[56]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.0_none_2d0f50fcbdb171b8\comctl32.dll
    LoadedModule[57]=C:\Windows\System32\iertutil.dll
    LoadedModule[58]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
    LoadedModule[59]=C:\Windows\System32\vaultcli.dll
    LoadedModule[60]=C:\WINDOWS\System32\MMDevApi.dll
    LoadedModule[61]=C:\WINDOWS\System32\DEVOBJ.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\OLEACC.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\profext.dll
    LoadedModule[64]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[65]=C:\Windows\System32\Windows.Web.dll
    LoadedModule[66]=C:\Windows\System32\OneDriveSettingSyncProvider.dll
    LoadedModule[67]=C:\WINDOWS\system32\windowscodecs.dll
    LoadedModule[68]=C:\WINDOWS\System32\Speech_OneCore\Common\sapi_onecore.dll
    LoadedModule[69]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[70]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\winmmbase.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\policymanager.dll
    LoadedModule[73]=C:\WINDOWS\system32\dataexchange.dll
    LoadedModule[74]=C:\WINDOWS\system32\d3d11.dll
    LoadedModule[75]=C:\WINDOWS\system32\dcomp.dll
    LoadedModule[76]=C:\WINDOWS\system32\dxgi.dll
    LoadedModule[77]=C:\Windows\System32\Windows.StateRepository.dll
    LoadedModule[78]=C:\Windows\System32\StateRepository.Core.dll
    LoadedModule[79]=C:\WINDOWS\system32\explorerframe.dll
    LoadedModule[80]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[81]=C:\Windows\System32\thumbcache.dll
    LoadedModule[82]=C:\WINDOWS\SYSTEM32\edputil.dll
    LoadedModule[83]=C:\WINDOWS\SYSTEM32\tabbtn.dll
    LoadedModule[84]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[85]=C:\Windows\System32\TabBtnEx.dll
    LoadedModule[86]=C:\Windows\System32\TwinUI.dll
    LoadedModule[87]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
    LoadedModule[88]=C:\Windows\System32\uiautomationcore.dll
    LoadedModule[89]=C:\WINDOWS\SYSTEM32\sxs.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\WLDP.DLL
    LoadedModule[91]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    LoadedModule[93]=C:\WINDOWS\SYSTEM32\SLC.dll
    LoadedModule[94]=C:\WINDOWS\SYSTEM32\sppc.dll
    LoadedModule[95]=C:\Windows\System32\taskschd.dll
    LoadedModule[96]=C:\Windows\System32\OneCoreCommonProxyStub.dll
    LoadedModule[97]=C:\WINDOWS\System32\twinui.appcore.dll
    LoadedModule[98]=C:\WINDOWS\system32\twinui.pcshell.dll
    LoadedModule[99]=C:\WINDOWS\system32\msvcp_win.dll
    LoadedModule[100]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
    LoadedModule[101]=C:\WINDOWS\System32\ApplicationFrame.dll
    LoadedModule[102]=C:\WINDOWS\System32\d2d1.dll
    LoadedModule[103]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
    LoadedModule[104]=C:\WINDOWS\SYSTEM32\rmclient.dll
    LoadedModule[105]=C:\Windows\System32\Windows.UI.Immersive.dll
    LoadedModule[106]=C:\WINDOWS\System32\wpncore.dll
    LoadedModule[107]=C:\WINDOWS\System32\cdp.dll
    LoadedModule[108]=C:\WINDOWS\System32\winsqlite3.dll
    LoadedModule[109]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[110]=C:\WINDOWS\System32\ncrypt.dll
    LoadedModule[111]=C:\WINDOWS\System32\IPHLPAPI.DLL
    LoadedModule[112]=C:\WINDOWS\System32\NTASN1.dll
    LoadedModule[113]=C:\WINDOWS\System32\CRYPTBASE.dll
    LoadedModule[114]=C:\WINDOWS\SYSTEM32\ntshrui.dll
    LoadedModule[115]=C:\WINDOWS\SYSTEM32\srvcli.dll
    LoadedModule[116]=C:\Windows\System32\NotificationController.dll
    LoadedModule[117]=C:\WINDOWS\SYSTEM32\cscapi.dll
    LoadedModule[118]=C:\WINDOWS\SYSTEM32\netutils.dll
    LoadedModule[119]=C:\Windows\System32\AboveLockAppHost.dll
    LoadedModule[120]=C:\WINDOWS\System32\wpnprv.dll
    LoadedModule[121]=C:\WINDOWS\System32\EventAggregation.dll
    LoadedModule[122]=C:\WINDOWS\System32\nlaapi.dll
    LoadedModule[123]=C:\WINDOWS\System32\npsm.dll
    LoadedModule[124]=C:\WINDOWS\System32\netprofm.dll
    LoadedModule[125]=C:\WINDOWS\system32\IconCodecService.dll
    LoadedModule[126]=C:\WINDOWS\System32\npmproxy.dll
    LoadedModule[127]=C:\WINDOWS\SYSTEM32\wkscli.dll
    LoadedModule[128]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
    LoadedModule[129]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
    LoadedModule[131]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
    LoadedModule[132]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
    LoadedModule[133]=C:\WINDOWS\System32\wlidprov.dll
    LoadedModule[134]=C:\Windows\System32\Windows.Networking.Connectivity.dll
    LoadedModule[135]=C:\WINDOWS\SYSTEM32\NInput.dll
    LoadedModule[136]=C:\Windows\System32\NotificationControllerPS.dll
    LoadedModule[137]=C:\WINDOWS\system32\execmodelproxy.dll
    LoadedModule[138]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
    LoadedModule[139]=C:\WINDOWS\SYSTEM32\daxexec.dll
    LoadedModule[140]=C:\WINDOWS\System32\FLTLIB.DLL
    LoadedModule[141]=C:\WINDOWS\System32\container.dll
    LoadedModule[142]=C:\WINDOWS\SYSTEM32\igdusc64.dll
    LoadedModule[143]=C:\WINDOWS\System32\UIAnimation.dll
    LoadedModule[144]=C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
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    LoadedModule[148]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
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    LoadedModule[154]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[155]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    LoadedModule[156]=C:\Users\Owner\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\amd64\ClientTelemetry.dll
    LoadedModule[157]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[158]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
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    LoadedModule[160]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCR100.dll
    LoadedModule[161]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\MSVCP100.dll
    LoadedModule[162]=C:\WINDOWS\SYSTEM32\wlanapi.dll
    LoadedModule[163]=C:\WINDOWS\System32\NotificationObjFactory.dll
    LoadedModule[164]=C:\WINDOWS\SYSTEM32\msi.dll
    LoadedModule[165]=C:\Windows\System32\wcmapi.dll
    LoadedModule[166]=C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
    LoadedModule[167]=C:\WINDOWS\SYSTEM32\webio.dll
    LoadedModule[168]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[169]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    LoadedModule[170]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[171]=C:\Program Files\Bonjour\mdnsNSP.dll
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    LoadedModule[184]=C:\WINDOWS\system32\stobject.dll
    LoadedModule[185]=C:\WINDOWS\system32\WMICLNT.dll
    LoadedModule[186]=C:\Windows\System32\InputSwitch.dll
    LoadedModule[187]=C:\WINDOWS\system32\BatMeter.dll
    LoadedModule[188]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[189]=C:\WINDOWS\System32\Windows.UI.Shell.dll
    LoadedModule[190]=C:\WINDOWS\System32\wincorlib.DLL
    LoadedModule[191]=C:\WINDOWS\system32\es.dll
    LoadedModule[192]=C:\WINDOWS\system32\prnfldr.dll
    LoadedModule[193]=C:\WINDOWS\system32\Windows.Internal.Shell.Broker.dll
    LoadedModule[194]=C:\WINDOWS\system32\ntoskrnl.exe
    LoadedModule[195]=C:\WINDOWS\SYSTEM32\atlthunk.dll
    LoadedModule[196]=C:\WINDOWS\System32\shacct.dll
    LoadedModule[197]=C:\WINDOWS\System32\Actioncenter.dll
    LoadedModule[198]=C:\WINDOWS\System32\wevtapi.dll
    LoadedModule[199]=C:\WINDOWS\system32\dxp.dll
    LoadedModule[200]=C:\WINDOWS\system32\SHDOCVW.dll
    LoadedModule[201]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
    LoadedModule[202]=C:\WINDOWS\system32\Syncreg.dll
    LoadedModule[203]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
    LoadedModule[204]=C:\WINDOWS\System32\pnidui.dll
    LoadedModule[205]=C:\WINDOWS\system32\wpdshserviceobj.dll
    LoadedModule[206]=C:\WINDOWS\SYSTEM32\DWrite.dll
    LoadedModule[207]=C:\Windows\System32\NetworkUXBroker.dll
    LoadedModule[208]=C:\Windows\System32\PortableDeviceTypes.dll
    LoadedModule[209]=C:\Windows\System32\WlanMediaManager.dll
    LoadedModule[210]=C:\Windows\System32\EthernetMediaManager.dll
    LoadedModule[211]=C:\Windows\System32\Windows.Globalization.dll
    LoadedModule[212]=C:\Windows\System32\PortableDeviceApi.dll
    LoadedModule[213]=C:\Windows\System32\bthprops.cpl
    LoadedModule[214]=C:\Windows\System32\TetheringStation.dll
    LoadedModule[215]=C:\Windows\System32\BluetoothApis.dll
    LoadedModule[216]=C:\WINDOWS\system32\SettingMonitor.dll
    LoadedModule[217]=C:\WINDOWS\System32\imagehlp.dll
    LoadedModule[218]=C:\WINDOWS\system32\PackageStateRoaming.dll
    LoadedModule[219]=C:\Windows\System32\ieframe.dll
    LoadedModule[220]=C:\Windows\System32\NETAPI32.dll
    LoadedModule[221]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[222]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[223]=C:\WINDOWS\System32\srchadmin.dll
    LoadedModule[224]=C:\Windows\System32\VaultRoaming.dll
    LoadedModule[225]=C:\WINDOWS\System32\SyncCenter.dll
    LoadedModule[226]=C:\WINDOWS\SYSTEM32\msauserext.dll
    LoadedModule[227]=C:\Windows\System32\imapi2.dll
    LoadedModule[228]=C:\WINDOWS\SYSTEM32\AuthBroker.dll
    LoadedModule[229]=C:\WINDOWS\System32\hgcpl.dll
    LoadedModule[230]=C:\WINDOWS\System32\DUser.dll
    LoadedModule[231]=C:\WINDOWS\System32\provsvc.dll
    LoadedModule[232]=C:\Windows\System32\WiFiProfilesSettingHandler.dll
    LoadedModule[233]=C:\Windows\System32\eappcfg.dll
    LoadedModule[234]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.51_none_7bd61ed3ff8affee\gdiplus.dll
    LoadedModule[235]=C:\WINDOWS\system32\SettingSync.dll
    LoadedModule[236]=C:\Windows\System32\Windows.System.Launcher.dll
    LoadedModule[237]=C:\Windows\System32\WpPortingLibrary.dll
    LoadedModule[238]=C:\Windows\System32\dsclient.dll
    LoadedModule[239]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[240]=C:\WINDOWS\SYSTEM32\MLANG.dll
    LoadedModule[241]=C:\WINDOWS\system32\keepaliveprovider.dll
    LoadedModule[242]=C:\WINDOWS\SYSTEM32\HID.DLL
    LoadedModule[243]=C:\WINDOWS\system32\BrowserSettingSync.dll
    LoadedModule[244]=C:\WINDOWS\System32\wscinterop.dll
    LoadedModule[245]=C:\WINDOWS\System32\WSCAPI.dll
    LoadedModule[246]=C:\WINDOWS\System32\wscui.cpl
    LoadedModule[247]=C:\WINDOWS\System32\werconcpl.dll
    LoadedModule[248]=C:\WINDOWS\System32\framedynos.dll
    LoadedModule[249]=C:\WINDOWS\System32\wer.dll
    LoadedModule[250]=C:\WINDOWS\System32\hcproviders.dll
    LoadedModule[251]=C:\Windows\System32\ieproxy.dll
    LoadedModule[252]=C:\Windows\System32\wpnapps.dll
    LoadedModule[253]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
    LoadedModule[254]=C:\WINDOWS\System32\TimeBrokerClient.dll
    LoadedModule[255]=C:\WINDOWS\system32\Windows.Storage.Search.dll
    LoadedModule[256]=C:\WINDOWS\System32\StructuredQuery.dll
    LoadedModule[257]=C:\Windows\System32\dlnashext.dll
    LoadedModule[258]=C:\Windows\System32\PlayToDevice.dll
    LoadedModule[259]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[260]=C:\WINDOWS\System32\drprov.dll
    LoadedModule[261]=C:\WINDOWS\System32\ntlanman.dll
    LoadedModule[262]=C:\WINDOWS\System32\davclnt.dll
    LoadedModule[263]=C:\WINDOWS\System32\DAVHLPR.dll
    LoadedModule[264]=c:\PROGRA~1\mcafee\mqs\shredext.dll
    LoadedModule[265]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
    LoadedModule[266]=C:\Program Files\Common Files\McAfee\Platform\McRtMui.dll
    LoadedModule[267]=C:\Program Files\Common Files\McAfee\Platform\LangSel.dll
    LoadedModule[268]=C:\WINDOWS\System32\msxml3.dll
    LoadedModule[269]=c:\PROGRA~1\mcafee\mqs\shrcore.dll
    LoadedModule[270]=c:\PROGRA~1\COMMON~1\mcafee\platform\core\mccoreps.dll
    LoadedModule[271]=C:\Program Files\Common Files\McAfee\SystemCore\mfevtpa.dll
    LoadedModule[272]=C:\WINDOWS\System32\PSAPI.DLL
    LoadedModule[273]=C:\WINDOWS\SYSTEM32\sfc.dll
    LoadedModule[274]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
    LoadedModule[275]=C:\Program Files\Common Files\McAfee\SystemCore\mfehida.dll
    LoadedModule[276]=C:\Program Files\Common Files\McAfee\SystemCore\mfemmsa.dll
    LoadedModule[277]=c:\PROGRA~1\mcafee\mqs\shredshm.dll
    LoadedModule[278]=C:\WINDOWS\System32\MSWB7.dll
    LoadedModule[279]=C:\WINDOWS\system32\DUI70.dll
    LoadedModule[280]=C:\WINDOWS\SYSTEM32\globinputhost.dll
    LoadedModule[281]=C:\WINDOWS\SYSTEM32\UIRibbonRes.dll
    LoadedModule[282]=C:\WINDOWS\system32\NetworkExplorer.dll
    LoadedModule[283]=C:\WINDOWS\system32\NetworkItemFactory.dll
    LoadedModule[284]=C:\WINDOWS\system32\dtsh.dll
    LoadedModule[285]=C:\WINDOWS\system32\FirewallAPI.dll
    LoadedModule[286]=C:\WINDOWS\system32\fwbase.dll
    LoadedModule[287]=C:\WINDOWS\system32\wbem\wbemprox.dll
    LoadedModule[288]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
    LoadedModule[289]=C:\WINDOWS\system32\wbem\wbemsvc.dll
    LoadedModule[290]=C:\WINDOWS\system32\wbem\fastprox.dll
    LoadedModule[291]=C:\WINDOWS\system32\FWPolicyIOMgr.dll
    LoadedModule[292]=C:\Windows\System32\FunDisc.dll
    LoadedModule[293]=C:\Windows\System32\fdproxy.dll
    LoadedModule[294]=C:\WINDOWS\System32\fdwcn.dll
    LoadedModule[295]=C:\WINDOWS\System32\wcnapi.dll
    LoadedModule[296]=C:\Windows\System32\fdWNet.dll
    LoadedModule[297]=C:\Windows\System32\ATL.DLL
    LoadedModule[298]=C:\WINDOWS\System32\dfscli.dll
    LoadedModule[299]=C:\WINDOWS\SYSTEM32\browcli.dll
    LoadedModule[300]=C:\WINDOWS\system32\WINMM.dll
    LoadedModule[301]=C:\Program Files\WinRAR\rarext.dll
    LoadedModule[302]=c:\PROGRA~1\mcafee\msc\MCCTXM~1.DLL
    LoadedModule[303]=c:\PROGRA~1\mcafee\VIRUSS~1\mcctxmnu.dll
    LoadedModule[304]=C:\WINDOWS\system32\syncui.dll
    LoadedModule[305]=C:\WINDOWS\system32\SYNCENG.dll
    LoadedModule[306]=C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat Elements\ContextMenuShim64.dll
    LoadedModule[307]=C:\WINDOWS\System32\COMDLG32.dll
    LoadedModule[308]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[309]=C:\WINDOWS\system32\twext.dll
    LoadedModule[310]=C:\Windows\System32\WorkfoldersShell.dll
    LoadedModule[311]=C:\Program Files (x86)\TechSmith\Snagit 12\DLLx64\SnagitShellExt64.dll
    LoadedModule[312]=C:\WINDOWS\system32\tquery.dll
    LoadedModule[313]=C:\Program Files (x86)\TechSmith\Snagit 12\SnagItShellExtRes.dll
    LoadedModule[314]=C:\Program Files (x86)\Google\Drive\contextmenu64.dll
    LoadedModule[315]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.DLL
    LoadedModule[316]=C:\Program Files\Windows Defender\shellext.dll
    LoadedModule[317]=C:\Program Files\Windows Defender\mpclient.dll
    LoadedModule[318]=C:\WINDOWS\SYSTEM32\gpapi.dll
    LoadedModule[319]=C:\Program Files\7-Zip\7-zip.dll
    LoadedModule[320]=C:\WINDOWS\SYSTEM32\MsftEdit.dll
    LoadedModule[321]=C:\WINDOWS\system32\UIRibbon.dll
    LoadedModule[322]=C:\WINDOWS\SYSTEM32\samcli.dll
    LoadedModule[323]=C:\Windows\System32\playtomenu.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Windows Explorer
    AppPath=C:\WINDOWS\explorer.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=CFB41A6B3B478DC7A319DC7209D31C8B
    MetadataHash=-1552193256

  5. #5
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,032
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows Explorer crashes when drag-and-dropping files

    Where did you get all this information?

    I see loaded modules for windows defender and mcafee antivirus.
    Maybe you have both programs enabled...
    What did you do before this problem? Have you updated windows?
    (After windows update anniversary, I had to remove ashampoo antivirus because windows defender insisted to be activated, that pest! :-))

  6. #6

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: Windows Explorer Crash Error Code c0000374

    Hi,

    pretty useless information, without a dumpfile.

    Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

    on the other hand, very often some of the Extensions hooked in Explorer may cause this, 7-zip, WinRar an many other Context-menues.

    you can try to find it out bye yourself via ShellExView by nirsoft whats outdated or critical.
    ShellExView - Shell Extension Manager For Windows

    regards,
    Michael

  7. #7

    Re: Windows Explorer Crash Error Code c0000374

    Yes, I disabled all the non-Windows Shell Extensions and that didn't help it either.

    I don't get a BSOD, the screen flashes and Windows Explorer crashes, but everything else stays the same

  8. #8
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,032
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows Explorer crashes when drag-and-dropping files

    Quote Originally Posted by xilolee View Post
    Where did you get all this information?
    I answer myself: it was the .wer file about it.

  9. #9

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: Windows Explorer Crash Error Code c0000374

    Quote Originally Posted by lwh View Post
    Yes, I disabled all the non-Windows Shell Extensions and that didn't help it either.

    I don't get a BSOD, the screen flashes and Windows Explorer crashes, but everything else stays the same
    it is a crahes and a wer-report is generated, however not very useful to examine.

    create a .reg-file from this
    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
      00,6d,00,70,00,73,00,00,00
    "DumpType"=dword:00000002
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
    "GlobalFlag"=dword:02000100
    "PageHeapFlags"=dword:00000003
    add it per right-klick to your registry.
    Next time the explorer crashes it will / should produce a nice dumpfile which can be inspected, although it might be difficult to track down (Userdump).

    The resulting dump will be found in c:\localdumps
    thats what we would like to see.

    regards
    Michael
    Xer says thanks for this.

  10. #10

    Re: Windows Explorer Crash Error Code c0000374

    Quote Originally Posted by MichaelB View Post
    Quote Originally Posted by lwh View Post
    Yes, I disabled all the non-Windows Shell Extensions and that didn't help it either.

    I don't get a BSOD, the screen flashes and Windows Explorer crashes, but everything else stays the same
    it is a crahes and a wer-report is generated, however not very useful to examine.

    create a .reg-file from this
    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
      00,6d,00,70,00,73,00,00,00
    "DumpType"=dword:00000002
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
    "GlobalFlag"=dword:02000100
    "PageHeapFlags"=dword:00000003
    add it per right-klick to your registry.
    Next time the explorer crashes it will / should produce a nice dumpfile which can be inspected, although it might be difficult to track down (Userdump).

    The resulting dump will be found in c:\localdumps
    thats what we would like to see.

    regards
    Michael
    Thank you kindly.

    I have done as you asked.

    I tried to attach the dump file to this message, but it wasn't allowing me to attache. Is that due to file size or do I need to rename it to a different filetype?

    In the meantime I put the file here to download

    Dropbox - explorer.exe.14328.dmp

  11. #11

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: Windows Explorer Crash Error Code c0000374

    thx.
    downloading and dropbox seems to have a bad day / heavy load today, suggested time 2 hours via a 50K line ... thats heavy ;-)

  12. #12

    Join Date
    Dec 2014
    Location
    Germany
    Posts
    179

    Re: Windows Explorer Crash Error Code c0000374

    Howdie...

    Code:
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (37f8.14f8): Unknown exception - code c0000374 (first/second chance not available)
    ntdll!NtWaitForMultipleObjects+0x14:
    00007ffa`de1859a4 c3              ret
    0:018> dumpchk
    Couldn't resolve error at 'mpchk'
    0:018> .ecxr
    rax=0000000000000000 rbx=00000000c0000374 rcx=0000000000000003
    rdx=00007ffade126fe4 rsi=0000000000000001 rdi=00007ffade22f6b0
    rip=00007ffade1d73f3 rsp=000000000721ebc0 rbp=0000000000000000
     r8=0000000000000001  r9=0000000013d64eb0 r10=0000000000000000
    r11=0000000100000000 r12=0000000013e4d900 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
    ntdll!RtlReportCriticalFailure+0x97:
    00007ffa`de1d73f3 eb00            jmp     ntdll!RtlReportCriticalFailure+0x99 (00007ffa`de1d73f5)
    the message, ntdll reports an failure, who else...
    however, that looks like an Double Fault within User-Environement?
    Code:
     # RetAddr           : Args to Child                                                           : Call Site
    00 00007ffa`de1d7d4a : 29d89796`8500e4ff 00007ffa`de22f6b0 00000000`00b60000 00000000`13f0bd18 : ntdll!RtlReportCriticalFailure+0x97
    01 00007ffa`de18491a : 00000000`00b60000 00000000`00000000 00000000`13f0bd18 00000000`1369a100 : ntdll!RtlpHeapHandleError+0x12
    02 00007ffa`de19c840 : 00000000`00000000 446d16b1`0000000e 0000b6c7`9a5c6727 00000064`8c783da4 : ntdll!RtlpLogHeapFailure+0x96
    03 00007ffa`c2beab9e : 00000000`80030002 00000000`0721eec0 00000000`00000000 00007ffa`de1174a8 : ntdll!RtlFreeHeap+0x80730
    04 00007ffa`c2beaca1 : 00008c1b`db8b90e2 00000000`00b60000 00000000`13e4d968 00007ffa`dafb4b0d : thumbcache!CThumbnailCache::_GetThumbnailInternal+0x24e
    05 00007ffa`c2be8a91 : ffffffff`fffffffe 00000000`13d05590 00000000`00000000 00007ffa`daf5dc4e : thumbcache!CThumbnailCache::GetThumbnailPrivate+0x91
    06 00007ffa`c2be8d0f : 00000000`80004005 00000000`0721f1c0 00000000`13d05590 00000000`00000000 : thumbcache!CThumbnailCacheAPI::GetThumbnailPrivate+0xd1
    07 00007ffa`daf7cf0a : 00000000`13d05590 00000000`0721f089 00000000`13f08e30 00000000`13edf650 : thumbcache!CThumbnailCacheAPI::GetThumbnail+0x2f
    08 00007ffa`daf7d0ae : 00000000`13edf650 00000000`0721f140 00000000`00000201 00007ffa`daf7d6da : windows_storage!CSetOperationCallback::_LookupThumbnail+0x132
    09 00007ffa`daf7d1ef : 00000000`1219fca0 00007ffa`db5f7c70 00000000`136d5d50 00000000`136d5d50 : windows_storage!CSetOperationCallback::_PrefetchCachedThumbnails+0x122
    0a 00007ffa`daf6e270 : 00000000`13b17e90 00000000`13b17de0 00000000`13b17e48 00000000`136d5d50 : windows_storage!CSetOperationCallback::OnNextBatch+0x8f
    0b 00007ffa`daf6d278 : 00000000`13b17de0 00000000`0721f330 00000000`00000000 00000000`13b17de0 : windows_storage!CEnumTask::_PushBatchToView+0xb8
    0c 00007ffa`daf6b907 : 00000000`04fcc280 00000000`13b17de0 00000000`00000000 00000000`00000000 : windows_storage!CEnumTask::InternalResumeRT+0x178
    0d 00007ffa`daf6cd39 : 00000000`000037f8 00000000`13edf9b0 00000000`00000000 00000000`00000009 : windows_storage!CRunnableTask::Run+0xe7
    0e 00007ffa`daf6baa8 : 00000000`13f31da0 00000000`0721f450 00000000`13edf9b0 00007ffa`db5c0000 : windows_storage!CShellTask::TT_Run+0x89
    0f 00007ffa`daf6e90f : 00000000`13f31da0 00000000`13f31da0 00000000`00000000 00000000`00000000 : windows_storage!CShellTaskThread::ThreadProc+0xd0
    10 00007ffa`db5f7c86 : 00007ffa`db5c0000 00000000`00000000 00008c1b`db8b8aa2 00000000`00b60b60 : windows_storage!CShellTaskThread::s_ThreadProc+0x2f
    11 00007ffa`de12d9f9 : 00000000`13a161d0 00000000`00b60b60 00000000`00b6ab80 00000000`00000018 : SHCore!ExecuteWorkItemThreadProc+0x16
    12 00007ffa`de112caa : 00000001`00010001 00000000`00000000 00000000`00b60b60 00000000`00000001 : ntdll!RtlpTpWorkCallback+0x129
    13 00007ffa`db738364 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x4aa
    14 00007ffa`de145e91 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    15 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
    the real things are going on within thumbcache, seems so?

    as not so foolproofed in Userdumps, a candidate causing this might be
    Snagit which was active at this period, can you acknowledge?

    i would not like to blame McAfee, although might be but its too far from the point of failure.

    The Message was: ERROR_CODE: (NTSTATUS) 0xc0000374 - A Heap was damaged.
    ACTIONABLE_HEAP_CORRUPTION_heap_failure_invalid_argument_BIASED_HEAP_BLOCK_thumbcache!CThumbnailCache::_GetThumbnailInternal+24e


    if anyone has a more precise idea, lets hear from u..
    Xer says thanks for this.

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