1. #1

    help

    hi, i have had some problems with a game called the crew, it stops working after 5 minutes of gameplay:



    Caminho de Aplicação Com Falha: E:\SteamLibrary\steamapps\common\The Crew\TheCrew.exe


    Assinatura do problema
    Nome do Evento de Problema: BEX64
    Nome da Aplicação: TheCrew.exe
    Versão da Aplicação: 1.1.4.0
    Carimbo de Data/Hora da Aplicação: 57711203
    Nome do Módulo com Falhas: StackHash_6bdd
    Versão do Módulo com Falhas: 0.0.0.0
    Carimbo de Data/Hora do Módulo com Falhas: 00000000
    Desvio de Exceção: PCH_0F_FROM_TheCrew+0x0000000000015FC0
    Código de exceção: c0000005
    Dados de Exceção: 0000000000000008
    Versão do SO: 10.0.10586.2.0.0.768.98
    ID de Região: 2070
    Informações Adicionais 1: 6bdd
    Informações Adicionais 2: 6bdd299b1f50891802e1912c116c1e64
    Informações Adicionais 3: 8d58
    Informações Adicionais 4: 8d58de20013d8b7316de0c927871ecca


    Ficheiros que ajudam a descrever o problema
    WERInternalMetadata.xml
    AppCompat.txt
    memory.hdmp


    Ver uma cópia temporária destes ficheiros
    Aviso: Se o problema tiver sido causado por um vírus ou outra ameaça de segurança, abrir uma cópia dos ficheiros pode danificar o computador.


    Informações adicionais sobre o problema
    ID de Registo: 4dbf707cbce8fa30c19b13287f145755 (116208655850)

    ---------------------------------------------------------------------------------

    Nome do Evento de Problema: BEX64
    Nome da Aplicação: TheCrew.exe
    Versão da Aplicação: 1.1.4.0
    Carimbo de Data/Hora da Aplicação: 57711203
    Nome do Módulo com Falhas: StackHash_6bdd
    Versão do Módulo com Falhas: 0.0.0.0
    Carimbo de Data/Hora do Módulo com Falhas: 00000000
    Desvio de Exceção: PCH_12_FROM_TheCrew+0x0000000000015FC0
    Código de exceção: c0000005
    Dados de Exceção: 0000000000000008
    Versão do SO: 10.0.10586.2.0.0.768.98
    ID de Região: 2070
    Informações Adicionais 1: 6bdd
    Informações Adicionais 2: 6bdd299b1f50891802e1912c116c1e64
    Informações Adicionais 3: 8d58
    Informações Adicionais 4: 8d58de20013d8b7316de0c927871ecca



    (its in portuguese, if you dont understand please use google translate)


    please look at my dmp file:

    https://mega.nz/#!6ABx2CzZ!EusmRcyW8D2WXotG6im83CGo-bc6fdJ0Vldw6usetEk

    any help would be greatly apreciated


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  2. #2
    xilolee's Avatar
    Join Date
    Dec 2013
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
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      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
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      • Operating System:
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    Re: help

    Hi Profissional.

    Could you run the BSOD file collection app (click) and post the archived logs here?

    Hint: if you compress/zip the dump files (or generally large files), they will be easier to download (for users that want try to help you; as an example, I can't currently download that file...).

    • Please provide answers for (answer the best that you can):

      1. System Manufacturer?
      2. Laptop or Desktop?
      3. Exact model number (if laptop, check label on bottom)
      4. OS ? (Windows 10, 8.1, 8, 7, Vista)
      5. x86 (32bit) or x64 (64bit)?
      6. Service pack?
      7. What was original installed OS on system?
      8. Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
      9. Age of system? (hardware)
      10. Age of OS installation?
      11. Have you re-installed the OS?
      12. CPU
      13. Video Card
      14. MotherBoard - (if NOT a laptop)
      15. Power Supply - brand & wattage (if laptop, skip this one)
      16. What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
      17. Are you using proxy, vpn, ipfilters or similar software?
      18. Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
      19. Are you currently under/overclocking? Are there overclocking software installed on your system?



    • Facultative step: Retrieve System Information, using speccy

      1. Download Speccy portable - actual version 1.29.714 (click), unzip/decompress it and put it on your desktop.
      2. When the program opens, it will retrieve some information regarding your system.
      3. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
      4. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.
      5. (Or attach the log here, if you prefer to not publish it for some reason)


  3. #3

    Re: help

    update: I have talked to ubisoft, they say its a problem with the latest steam version, they are working on a fix for the next patch, but until then they gave me the uplay version, thanks for all the help

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