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  1. #61

    Re: BSOD at Sleep / Hibernate Modes

    Well, I spoke too soon and the system crashed earlier today. Also the MEMORY.DMP file was updated and a Minidump was also created. I have attached the Minidump and the following link will take you to the Verifier results (208MB file zipped, 1.4 GB unzipped)! I am anxious to hear what the culprit was this time, as we already updated the WiFi driver yesterday. Thanks.

    http://syfsr.com/?e=B03C126C-A2DA-48...3-ED2E544027FC
    Attached Files Attached Files


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  2. #62
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Hi -

    The dump was VERIFIER_ENABLED and again lists Intel -

    Code:
    0: kd> !irp fffff9807b34adc0
    Irp is active with 5 stacks 3 is current (= 0xfffff9807b34af20)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
    <...>
    >[ 16, 2]   0  0 fffffa800a9f3050 00000000 00000000-00000000    
              *** WARNING: Unable to verify timestamp for Netwsw00.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
     \Driver\NETwNs64
                Args: 00014400 00000000 00000004 00000002
     [ 16, 2]   0 e1 fffffa800a9f1ac0 00000000 fffff800032e0200-fffffa80074f4400 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa80074f4400    
    
                Args: 00000000 00000000 00000000 00000000
    http://sysnative.com/drivers/driver.php?id=NETwNs64.sys

    I have the same driver installed for my laptop's Intel 5100 wifi and have had no problems at all.

    I think NIS is involved.

    Remove NIS with the removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146


    Reboot upon completion. Install Microsoft Security Essentials (MSE)

    Regards. . .

    jcgriff2

    `

    BSOD SUMMARY
    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\062912-26832-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Fri Jun 29 11:35:36.984 2012 (GMT-4)
    System Uptime: 0 days 2:14:50.233
    BugCheck 9F, {3, fffffa800750e060, fffff80000ba2748, fffff9807b34adc0}
    *** WARNING: Unable to verify timestamp for Netwsw00.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Netwsw00.sys
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x9F_VRF_IMAGE_Netwsw00.sys
    Bugcheck code 0000009F
    Arguments 00000000`00000003 fffffa80`0750e060 fffff800`00ba2748 fffff980`7b34adc0
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
    Last edited by jcgriff2; 06-29-2012 at 10:15 PM.
    Shintaro, usasma, Amcgrap and 1 others say thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  3. #63

    Re: BSOD at Sleep / Hibernate Modes

    I am in the middle of the uninstall - reinstall process. I actually tried to install VIPRE again after uninstalling NIS and failed. This is concerning as we use it at my company (all Desktops) seamlessly. Anyhow, MSE is almost finished installing. I always stayed away from it because I thought it was a bit lite in performance vs. others in the market, NIS, VIPRE, Kapersky, etc. What is your opinion with the latest version? Will let you know what happens.

    Thanks and regards,
    Amcgrap

  4. #64

    Re: BSOD at Sleep / Hibernate Modes

    Hi jcriff2 and all,

    Well, after the MSE installation, I have already taken the system to sleep without a problem once. I will play with the power options and try to repeat the sleep mode various times before proclaiming victory. However, if everything is OK, then the case is closed for now, but:

    1. Why do NIS and VIPRE have issues with installation on this system?
    2. Why did NIS function perfectly the first 2 months after I bought the system?
    3. How good is MSE and should I augment it with other software to support it?


    All of the above are predicated on the fact that the problem is solved. I will come back and please don't close the thread as I think you found the solution, but I still wonder why all of this happened.

    Thanks.

  5. #65

    Re: BSOD at Sleep / Hibernate Modes

    OK...2 for 2!!!!! Should I turn off Verifier now or wait a bit to assure that the fix is done?

    If NIS was the problem, it is funny to me, because it seemed to work perfectly in the beginning. The VIPRE problem still has me intrigued, as it has always been a very good, and consistent, transparent, and lite on resources solution. I always admired Peter Norton and his Utilities, but when he got involved in the AV arena, his utilities were too robust and conflicting, although they have bettered over the years. Let me know what you think of MSE. I always thought Microsoft should have the best AV and other solutions for their operating system.

  6. #66

    Re: BSOD at Sleep / Hibernate Modes

    3 for 3...changed the power settings to balanced and went to sleep on its own...don't close out yet just to be sure, and please see my 2 prior messages. Thank you!

  7. #67
    jcgriff2's Avatar
    Join Date
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    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Hi -

    Turn off Driver Verifier.

    I would suggest resetting Power Options to default settings:
    START | type power | "Power Options" | "Change Plan Settings" | "Restore default settings for this plan"

    I have never been a fan of NIS, N360, Endpoint, etc... It's not just Symantec/ Norton products it is all Internet Security Suites - VIPRE, KIS, McAfee, etc...

    They all have 3rd party firewalls that tend to block local NETBIOS ports which are used by System Services. If these services are blocked, the net result is often an App Crash (or worse!) -
    - IE/ browser fading to white background
    - blue circle spinning
    - "Not Responding..."

    If the firewall is not configured precisely for svchost EXE's, they are blocked.

    svchost = Service Host; they "host" Windows System Services and you'll usually find > 12 running with dozens of system services running under them.

    MSE utilizes the Windows Firewall and I have MSE running on most systems here. The others - ESET NOD32 (I am a beta tester).

    As for the reason that all ran fine for a month or two - consider yourself lucky! When my HP laptop was new in 2008 running Vista x64 SP1, NIS caused it to freeze constantly. Once NIS was removed - problems were gone. I'm now running Windows 7 x64 SP1 - 4 years later.

    If both NIS & VIPRE were installed at the same time, they may have conflicted with each other. During the last few months, Windows Updates have installed, including networking related OS drivers and it's possible one of them conflicted with NIS &/or VIPRE.

    I focused on NIS because of your Intel wifi driver. As I mentioned, I have the same exact driver installed here and have -0- problems. So, assuming the Intel wifi driver was good, either hardware failure was causing the BSODs or as I often see with 0x9f bugchecks where the networking drivers are above reproach - 3rd party firewall or outdated anti-virus installations are at the top of my list.

    I hope the improvements you are now experiencing continue. If not, we will dig deeper.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 06-30-2012 at 04:17 PM.
    Amcgrap says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  8. #68

    Re: BSOD at Sleep / Hibernate Modes

    Thank you. I want to thank you, Vir Gnarus and of late usasma...you guys are really great and I hope this thread will teach others that are floundering like I was. Give me a couple of days to make 100% sure and we can say "PROBLEM SOLVED"! It may be my euphoric imagination, but the system seems to be running smoother, quicker, etc. Let's see if it goes to sleep in approx. 30 minutes and wakes up! It would be a record in the last month+. Again, I appreciate you and the team!!! Impressed!
    jcgriff2 says thanks for this.

  9. #69

    Join Date
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    Re: BSOD at Sleep / Hibernate Modes

    Glad to hear it! Thanks for letting us know!

  10. #70
    jcgriff2's Avatar
    Join Date
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    Location
    New Jersey Shore
    Posts
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Awesome!

    I do agree with you - give it a few days before declaring SOLVED.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

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  11. #71

    Re: BSOD at Sleep / Hibernate Modes

    Just returned home and the system is doing real well. If it continues, I think Monday / Tuesday we can say SOLVED. Thanks again!

  12. #72
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Hi -

    Very glad to hear it.

    Thank you for keeping us updated.

    Enjoy the rest of the weekend, hopefully BSOD-free, with regular sleep and wake patterns!

    Regards. . .

    jcgriff2
    Amcgrap says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  13. #73

    Re: BSOD at Sleep / Hibernate Modes

    Hi, I posted a message but I don't see it here. It wasn an update...all very positive, with some questions re: MSE. Let me know if somehow it's lost in the system or I will resend. Thanks.

  14. #74

    Re: BSOD at Sleep / Hibernate Modes

    The message was from yesterday afternoon.

  15. #75
    Corrine's Avatar
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    Re: BSOD at Sleep / Hibernate Modes

    Hi, Amcgrap.

    I checked to make sure your post wasn't inadvertently removed. I'm sorry, there is nothing in the "recycle bin" so it appears that for some reason your update didn't post.


    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

  16. #76
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    I don't see anything for you either.

    Last post shows 30 June - http://www.sysnative.com/forums/show...8729#post18729

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

  17. #77

    Join Date
    Mar 2012
    Posts
    469

    Re: BSOD at Sleep / Hibernate Modes

    Now I'm really curious how to find the connection with NIS on your network driver through the kernel dump. Consider this a personal project of mine. If anyone else wants a go at it, free dibs!

  18. #78
    Shintaro's Avatar
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    Re: BSOD at Sleep / Hibernate Modes

    Vir Gnarus,

    I might have a bit of a go. Not sure that I will be of any use, but I will hopefully learn something along the way.

    Cheers,
    Andrew
    Try to live an ordinary life, in a non-ordinary way.

  19. #79

    Re: BSOD at Sleep / Hibernate Modes

    Hello all, everything is still 100%, so I am now tempted to say that my case was solved. At my office we use VIPRE and Norton 360 on all desktops with no problems. I am just hoping that MSE woks efficiently. Vir, I think your taking the NIS issue as a personal case can be very productive for others in the future. I should have logged the hours I spent looking for the culprit, but I didn't...but I can tell you that the value of that time was incalculable, both at home and at work. Thanks again to all. I know where I'm coming next time I get stumped with any issues...Great Team!

  20. #80
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD at Sleep / Hibernate Modes

    Hi -

    Great news!

    Thank you for posting back - much appreciated.

    Regards. . .

    jcgriff2



    Quote Originally Posted by Vir Gnarus View Post
    Now I'm really curious how to find the connection with NIS on your network driver through the kernel dump. Consider this a personal project of mine. If anyone else wants a go at it, free dibs!

    My fortune teller may get mad! :)

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
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