BSOD 0x0000007e (and several other)

Yetin · Jul 14, 2016

Posted 1 hour ago (edited) · Original Poster

Hello, I've been getting BSOD for several years now. Lately however, I've been recieving them far more frequently. As of writing this post I've had four BSOD within 6 hours. All occurred when I was watching YouTube (I think). I'll post SysNative files and Perfomance Monitor files. Also, after the first BSOD I was told that chkdsk was going to run some diagnostics (This was after the computer had been restarted but before I could login). After the first BSOD I had three more.

Edit: I'm also getting frequent "Aw, snap

" error messages from Google Chrome, when clicking the "read more" tab which it gives me I'm given this Fix "Aw, Snap!" page crashes - Chrome Help. This happens when I'm watching YouTube.

Computer Information:
Win 7 64 - Have re-installed windows several times. Upgraded to win 10 once, but had enormous perfomance issues so I downgraded to win 7 again. As of now I have a "counterfeit version" of win 7 (Didn't have that before I upgraded to win 10) First time windows was installed on this computer it was done by me.

CPU - AMD FC 8350
GPU - AMD ASUS R9 270x
MOBO - M5A97 R2.0
PSU - XFX PRO 850w
View attachment SysnativeFileCollectionApp.zip View attachment Perfomance Monitor Results.rar (Hopefully I attached the two correct zip files)

jcgriff2 · Jul 16, 2016

Hi. . .

The most recent dump file in the attached zip is December 2014 -- not very useful to us at this time.

Anything more recent in \windows\minidump?

Make sure that your system crash settings are set to "kernel dump" - https://support.microsoft.com/en-us/kb/307973

That setting will create a full kernel dump + a mini kernel dump for each BSOD.

Also - run through these steps - https://www.sysnative.com/forums/bs...information/9599-bsods-but-no-dump-files.html

I honestly don't know what to tell you about the Chrome errors. I've seen more and more of them popping up lately, per forum OPs. I myself do not use Chrome. I use IE only.

Please see this page from Google - Fix "Aw, Snap!" page crashes - Chrome Help

Run chkdsk on your own (you didn't specify whether or not it ran). Open a CMD prompt; type chkdsk /r; answer "Y" (YES); re-boot the system. chkdsk will run on upon restart.

As far as "non-genuine" - this has to be dealt with immediately.

Run - [NO-PARSE]https://www.microsoft.com/genuine/validate/[/NO-PARSE] (paste it into an IE address bar). NOTE: it will attempt to validate your copy of Windows 7 immediately. No adverse harm will occur to your OS if it comes back "non-genuine".

The next step would be to contact Microsoft and ask about activation and validation. Simply tell them your story like you did here. Chances are they will issue you a new keycode after asking you a lot of questions to attempt to prove that you did in fact purchase the copy of Windows 7 x64 Ultimate Edition.

There used to be a Microsoft KB containing activation phone numbers. I am unable to locate it.

Try these:
- https://support.microsoft.com/en-us/kb/326851
- Microsoft Volume Licensing - Activation Centers

Regards. . .

jcgriff2

`

NOTE: I am recovering from major surgery (double hip replacement) and may not be able to promptly reply to your thread. Thank you for your patience and understanding.

`

Yetin · Jul 16, 2016

Thanks for your reply.

I checked \windows\minidump, it contained three files which were all created in 2014.

When I checked system settings, Kernel Dump was already selected but I tried switching from Kernel to None and then back to Kernel. I got an error message which stated that Kernel could not be applied since my paging files were set to be less than 800mb. I fixed that and now I can select Kernel. Hopefuly next BSOD will generate a report.

I've run chkdsk three times. Twice manually and once automatically. It came through clean all three times except for the automatic which removed one file.

I fixed my windows, it is now valid.

I've also run WMD (Windows Memory Diagnostic) which came through clean. I've corrected all hardware, making sure it is connected properly and I've also properly deleted all GPU drivers and reinstalled the latest.

I've had three BSOD since the writing of my original post. One came when I was checking \windows\minidump, another came when I was watching youtube and a third came when I was playing GTA V. They all displayed the exact same message and the only usefull information I got from them were the error codes (oxoooooo7e etc).

xilolee · Jul 17, 2016

Hi Yetin :welcome:

SystemInfo shows:

Read More:

Perfmon shows the same and the antivirus (AVG) is not known by the security center.

I'd try a checkdisk/scandisk on the system partition for first, to install usb controller drivers for second, to reinstall AVG for third...

Yetin · Jul 17, 2016

Like I wrote in earlier posts, I've already run chkdsk three times and it came through good all three times except for one time where it deleted one file. What do you mean by system partition? (English isn't my first language nor am I that good with computers).

I did some research on "Microsoft Teredo Tunneling Adapter" and this is the best answer I could find on what it actually is "Teredo tunneling is a transition technology that gives full IPv6 connectivity for IPv6-capable hosts which are on the IPv4 Internet but which have no direct native connection to an IPv6 network." Quote taken from: http://www.bleepingcomputer.com/forums/t/537181/what-does-the-microsoft-teredo-tunneling-adapter-do-and-is-it-useful/
It's safe to say, I had no idea this thing even existed and I'm confused as to how it's considered a USB Controller. To me it seems like it's some sort of OS technology. Just realized that maybe I should ignore this and focus on the actual USB Controller error?

Started researching the two USB Controller devices and they are both MOBO related, I found this website PCI\VEN_1B21 PCI\VEN_1B21&DEV_1042 Asus(R) USB -Controller (Universal Serial Bus) Drivers which gives me a bunch of different drivers I can download and install so I'll install the two relevant drivers I guess.

Will also try re-installing AVG.

xilolee · Jul 17, 2016

Yetin said:
I've already run chkdsk three times and it came through good all three times except for one time where it deleted one file.

:shocked: Sorry, I read it but when I was searching the possible causes I found you have to run scandisk/chkdsk. :shocked:

A hard disk drive could be split in different parts (partitions).
A partition could be visible with a letter - c:, d:, e:, f: - or it could be hidden.
A: and b: were used with floppy disks (3.5 and 5.25 inches) some years ago, but now we can use them without limitations.
A hard disk drive could have a partition only, but it is rare in these last years.
System partition is the partition where the operating system (windows 7 is your OS in your case) is installed (at least, this is what I intended to say, English is not my native language too :s2: ).

Yetin · Jul 17, 2016

Alright, thanks for explaining :)

I'm not actually sure where my os is installed, I only have one HDD so I'd assume that's where it's installed. I just opened Disk Manager and I can see two different, partitions, I suppose. I can see "(C:)" and I can see "Reserved by System". I'm from Sweden so I translated the latter, not actually sure what will display on an english system.

So if my OS is installed on (C:), then I've already done a dskchk on that drive. But if it's on Reserved by System, in that case I haven't.

Yetin · Jul 17, 2016

Just had another BSOD, but still nothing in the \windows\minidump...

This BSOD(1) stated the following: A clock interrupt was not received on a secondary processor within the allocated time interval.

I also had a BSOD(2) about a week ago which stated: DRIVER_IRQL_NOT_LESS_OR_EQUAL
As well as a BSOD(3) which stated: CACHE_MANAGER

In between BSOD(1) and BSOD(2) + BSOD(3) I've had several BSOD which all displayed nothing but error codes and the usual "A problem has been detected..."

So it seems like there are several faults which cause different BSOD, right?

xilolee · Jul 17, 2016

Yes, it is in your hard disk (and this is obvious), and in c: partition (usually).
The other partition is probably the Microsoft reserved partition (128 MB on my machine, UEFI/GPT... 500 MB on MBR, but these sizes could maybe change from a system to another one); what's that? I'm not sure, hence I'll leave you to your imagination/searches. :)

You can probably find the MEMORY.DMP in c:\windows... I.e., c:\windows\memory.dmp

If you still can't find that file (in c:\windows) or a minidump (in c:\windows\minidump), show us what you have set in Control Panel\System and Security\System, advanced system settings:

start-up and recovery - settings
performance - settings, advanced tab, change...

Example:

Read More:

Yetin · Jul 17, 2016

I did find it, but I can't access it. Do I need a certain program to access it?

xilolee · Jul 17, 2016

Yes, windows debugger.
But if you compress it and then loads it here (with services like GoogleDrive, OneDrive, and similar ones) we will check it.

Yetin · Jul 17, 2016

Edit: I don't know how to screencap, so I was going to post some pictures. But I'm apparantly not allowed to include any type of file in my posts. Either I don't have the right privilege or an admin has disabled it on my account (According to the message that pops up.

Some basic info though. I've set "Write debugging information" to "Kernel memory dump" and the dumpfile is "%SystemRoot%\MEMORY.DMP" (I found this file). System failure is set to "Write an event to the system log" and "Automatically Restart". "Overwrite existing file" is not set.

Virtual memory: Initial size is 800mb, Maximum size is 1600mb. Minimum allowed, recommended and Currently allocated are set to 16mb, 24421mb and 800mb respectively. "Automatically manage packaging file size for all drives" is not set. Only one drive is displayed (C:). "System managed size" and "No paging file" are not set.

Edit 2: Here's a google drive link which hopefully contains the Memory file, Memory

Edit 3: Just realized it doesn't contain it, will have to wait approx 10 min.

Yetin · Jul 17, 2016

Not allowed to edit the above post, but the file is there now. Some reason there's two of em' but they're the same file :)

xilolee · Jul 17, 2016

Did you install some Norton products in the past?
If yes, probably you should run their "software remover" application (i.e., the application they developed to uninstall their own software).

Another possible culprit could be AMD overdrive, if you installed it and if you are using it (that's a software to automatically overclock PCs, right?).

By the way, wait other opinions from BSOD analysts experts! (I am not)

Yetin · Jul 17, 2016

Not sure about AMD overdrive, I'll check on that. I am however using their Crimson software which let's me overclock it through an application. I'm not actually overclocking though, I've just raised the fan speed to stop my GPU from melting.

Yetin · Jul 17, 2016

I found this whilst browsing event viewer, could it be of any help?

"The following boot-start or system-start driver(s) failed to load: cdrom
RzFilter"

Edit: Also found this, in regard to your comment about AMD Overdrive.

"The AODDriver4.3* service failed to start due to the following error: The system cannot find the path specified."

*AODDriver stand for AMD Overdrive Driver

Yetin · Jul 23, 2016

What happened to the support guys? Suddenly you all stopped responding :/

Yetin · Jul 23, 2016

I just noticed, when reading through the latest BSOD, that it says "File too smal to create kernel dump, creating minidump." or something along those lines. But I only have the one minidump which I've linked, no more have ever been created. I have tons of Watchdog dumps though.

xilolee · Jul 24, 2016

xilolee said:
Did you install some Norton products in the past?

Did you run the norton removal/remover tool?
Did you modify overdrive settings?

BSOD 0x0000007e (and several other)

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