1. #1
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Windows Update KB3161664 causes BSOD

    Hello! I was previously in this thread WIN 7 SP1 x64 - SFC found corrupt files, couldn't fix and it was suggested that I come here. The short story is, installing KB3161664 causes me to BSOD. It installs normally, I reboot, the STARTING WINDOWS screen animates the windows 7 logo, and then I get a BSOD c000021a Fatal Error that reboots my computer and just gets it stuck in a loop. The only thing that seems to fix this is popping in my windows 7 disk, going into Repair, and using the command
    Code:
    dism /image:C:\ /cleanup-image /revertpendingactions
    It causes the computer to fail the update, but at least it works. Initially I posted on the forum because SFCFix found corruption that it couldn't fix. I'm ready to do whatever is needed.

    OS - Windows 7 Home Premiumx64
    I built the system myself to run Vista, upgraded it to Win 7
    The OS is full retail version (technically on an upgrade dvd)
    Age of system (hardware): The important parts were bought around Nov 2013
    Age of OS installation - I haven't had to reinstall.

    Laptop or Desktop? Desktop [All of the computer hardware info is in my Computer Specs on my profile]
    CPU: Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz
    Video Card: EVGA Nvidia GeForce GTX 760 2GB
    MotherBoard: ASUS P8Z77-V LK LGA 1155 Intel Z77
    Power Supply: RAIDMAX RX-850AE 850W
    System Manufacturer - it's custom built
    Exact model number - it's custom built
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,839
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Windows Update KB3161664 causes BSOD

    Hi. . .

    Check for firmware upgrades for your Samsung SSD 840 PRO Series drive.

    Download | Samsung V-NAND SSD

    Run HDD diagnostics - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html

    I usually see BSOD bugcheck 0xc000021a when there is an issue with the hard drive.

    Regards. . .

    jcgriff2


    NOTE: I am recovering from major surgery (double hip replacement) and may not be able to promptly reply to your thread. Thank you for your patience and understanding.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  3. #3
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Re: Windows Update KB3161664 causes BSOD

    Bad news. I checked the firmware, it's up to date. I tried to run seatools, but it couldn't find any of my hard drives. Huh. Rebooted, now it's stuck in the same BSOD loop again. And the dism command isn't fixing it! The Windows disk saw my hard drive fine. I'm on my phone posting now...

  4. #4
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,839
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Windows Update KB3161664 causes BSOD

    There seems to be a problem with the hard drive.

    Swap the drive out and reinstall Windows.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  5. #5
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Re: Windows Update KB3161664 causes BSOD

    I grabbed a different drive (not a ssd) and tried installing Vista. It got to expanding files before the installer got error 0x80070017. Um...

  6. #6
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Re: Windows Update KB3161664 causes BSOD

    If it helps, the drive isn't listed in the bios boot choices. But my bare bones dive and my bluray drive are.

  7. #7
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Re: Windows Update KB3161664 causes BSOD

    Ok, after messing with bios settings and swapping ports, I got it to install and boot Vista. What's next?

  8. #8
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,839
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Windows Update KB3161664 causes BSOD

    RMA the SSD - it appears to be bad.
    paragonofevil says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  9. #9
    paragonofevil's Avatar
    Join Date
    Jun 2016
    Location
    Seattle, WA
    Age
    34
    Posts
    19
    • specs System Specs
      • Motherboard:
        ASUS P8Z77-V LK LGA 1155 Intel Z77
      • CPU:
        Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz (3.8GHz Turbo Boost) LGA 1155
      • Memory:
        (4 sticks of) G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM 1600 PC3 12800
      • Graphics:
        EVGA SuperClocked Nvidia GeForce GTX 760 2GB 256-bit GDDR5
      • Sound Card:
        none
      • Hard Drives:
        SAMSUNG 840 Pro Series 256GB SSD && Seagate Constellation ES.3 2TB 7200 RPM
      • Disk Drives:
        LG Black Blu-ray Burner WH16NS40
      • Power Supply:
        RAIDMAX RX-850AE 850W
      • Case:
        Corsair Carbide Series 500R Black Mid Tower
      • Cooling:
        fans in every fan port on the case
      • Display:
        Ctl LP2701 27 inch 1920x1080, ViewSonic VA1930wm 17 inch 1440 x 900
      • Operating System:
        Windows 7 Home Premium 64bit SP1

    Re: Windows Update KB3161664 causes BSOD

    I got the SDD back from RMA and updated it fully. It works 100%. Guess it just needed that RMA. Fixed!
    Xer says thanks for this.

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