[SOLVED] Intel & AMD Driver stopped working when installed AMD driver

irfanACE · Jun 8, 2016

Hello everyone.

Laptop Spec:

Read More:

my laptop currently have a problem involving AMD driver and Intel display driver. Last night I played World of Tanks with my friend when suddenly the screen went flashing and dark. Then the BSOD appeared saying the driver was unsuccessful to reset the display driver and recover from the timeout. It also said that there's a problem with 'atikmpag.sys' file. After I restarted, the BSOD appeared again.

So i googled and found several nearly same issues and solutions in the forums like windows7/8/10 and in TomsHardware - updating AMD and Intel driver, uninstall and install drivers from AMD site and Lenovo site, replace the 'atikmpag.sys' with the one in the AMD setup folder, but failed. I also reset my Windows (I'm using Windows 10 at that time) and failed. I formatted it with Windows 7 (I don't have Windows10 ISO/DVD) too see if the problem is solved, but failed too (the BSOD with 'atikmpag.sys keeps appearing). Then I formatted my laptop once more and tried to install the Intel and AMD driver one by one, and the Intel driver was installed and worked successfully, but when I installed the AMD driver, BSOD appeared again showing problem the same with 'atikmpag.sys'.

I've tried to install the drivers/use the solutions through the Safe Mode but failed too.

So what does this mean? Is there's something with my graphic card or is it the problem with the software? Any solution would be very, very appreciated. Thanks!

P/S : I have attached the perfomance report and Sysnative File Zip in this thread

View attachment SysnativeFileCollectionApp.zip
View attachment Performance Report.zip

jcgriff2 · Jun 9, 2016

Do you have an ATI video card or Intel?

Dxdiag shows nothing -

Code:

---------------
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1920 x 1080 (32 bit) (1Hz)
        Driver Name: 
Driver File Version:  ()
     Driver Version: 
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
          Vendor ID: 0x0000
          Device ID: 0x0000
          SubSys ID: 0x00000000
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

The ati* driver you mentioned obviously belongs to ATI and not Intel.

Since the driver updates did nothing for you, the next step would be the video card -- it may be bad.

Swap out the video card and see if BSODs continue.

Regards. . .

jcgriff2

irfanACE · Jun 9, 2016

I have ATI as seperate video card (for gaming etc) and Intel as integrate video card. Both ATI and Intel driver were disabled (not by me) when I ran the diagnostics. Could that be the reason Dxdiag shows nothing? I'll try to swap the video card and will post the results here.

jcgriff2 · Jun 10, 2016

Yes... on Dxdiag.

Good luck with swapping the card out.

irfanACE · Jun 16, 2016

I think I have identified the root of this problem which is my GPU was broken. I've sent my laptop to the Lenovo Service Center and they replace the motherboard with the new one since the GPU is permanently attached to the motherboard (cannot swap). I'm lucky for my warranty is still valid because this will surely cost a lot of money since they replaced the entire board.

jcgriff2 · Jun 16, 2016

Thank you very much for letting us know the solution - much appreciated.

I hope that the mobo replacement does in fact fix this problem for you.

Regards. . .

John

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[SOLVED] Intel & AMD Driver stopped working when installed AMD driver

irfanACE

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

irfanACE

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

irfanACE

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

[SOLVED] Intel & AMD Driver stopped working when installed AMD driver

irfanACE

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

irfanACE

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

irfanACE

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)