H Hulemann New member Joined Apr 9, 2016 Posts 1 Apr 9, 2016 #1 Hi. I hope you guys can help me to narrow down what hardware is causing the issues for mig. Problem It started a few days ago, where I launched a game and it took forever to load. My screen froze and in the end I had to shut it off with the power button. I then boot up windows 10 and I get a boot error system_thread_exception_not_handled acpi.sys And It kept on doing this until I used my windows 7 CD to repair. But every time I reboot/start up the boot error comes again. I then reinstall Windows 7, and there I still have the same issue, but with a different BSoD See this picture on the windows 7 BSoD When I get into windows I can use it normally, no error or anything. In fact I'm using windows to write this I then started to check what hardware has failed. It's not my graphic card - Was able to use onboard graphic card. It's not my SSD/HDD It's not my RAM How can I check my CPU/Motherboard/PSU. On the CPU/Motherboard I still have the factory warranty. PC Specs i7 4770k - Haswell 4th gen. Asus Z87-PRO(V EDITION) G.Skill TridentX 2x8 GB 2400mhz Intel SSD 120gb Gigabyte Geforce GTX 970 Cooler Master G750M, 750W PSU Attachments Perfmon.zip 159.8 KB · Views: 1 SysnativeFileCollectionApp.zip 385 KB · Views: 5
Hi. I hope you guys can help me to narrow down what hardware is causing the issues for mig. Problem It started a few days ago, where I launched a game and it took forever to load. My screen froze and in the end I had to shut it off with the power button. I then boot up windows 10 and I get a boot error system_thread_exception_not_handled acpi.sys And It kept on doing this until I used my windows 7 CD to repair. But every time I reboot/start up the boot error comes again. I then reinstall Windows 7, and there I still have the same issue, but with a different BSoD See this picture on the windows 7 BSoD When I get into windows I can use it normally, no error or anything. In fact I'm using windows to write this I then started to check what hardware has failed. It's not my graphic card - Was able to use onboard graphic card. It's not my SSD/HDD It's not my RAM How can I check my CPU/Motherboard/PSU. On the CPU/Motherboard I still have the factory warranty. PC Specs i7 4770k - Haswell 4th gen. Asus Z87-PRO(V EDITION) G.Skill TridentX 2x8 GB 2400mhz Intel SSD 120gb Gigabyte Geforce GTX 970 Cooler Master G750M, 750W PSU
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,542 Location New Jersey Shore Apr 9, 2016 #2 Hi. . . There were no mini kernel memory dumps in the attached zip file. If you're using an app like CCleaner, be sure to change the settings so as not to delete memory dumps. Run through these steps as well - https://www.sysnative.com/forums/bs...information/9599-bsods-but-no-dump-files.html The bugcheck on your screenshot = 0x5c = HAL_INITIALIZATION_FAILED (HAL = Hardware Abstract Layer) You're dealing with "unknown" hardware failure here. All I can really do here is to give you some hardware diagnostic programs to run: RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html FurMark video card test - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html Prime95 CPU - https://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html The problem may also be with other hardware parts such as the motherboard or PSU for which there are no software diagnostic tests. Be sure to check your SSD manufacturer's support site for a firmware upgrade. Be sure to check for a BIOS update. Regards. . . jcgriff2
Hi. . . There were no mini kernel memory dumps in the attached zip file. If you're using an app like CCleaner, be sure to change the settings so as not to delete memory dumps. Run through these steps as well - https://www.sysnative.com/forums/bs...information/9599-bsods-but-no-dump-files.html The bugcheck on your screenshot = 0x5c = HAL_INITIALIZATION_FAILED (HAL = Hardware Abstract Layer) You're dealing with "unknown" hardware failure here. All I can really do here is to give you some hardware diagnostic programs to run: RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html FurMark video card test - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html Prime95 CPU - https://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html The problem may also be with other hardware parts such as the motherboard or PSU for which there are no software diagnostic tests. Be sure to check your SSD manufacturer's support site for a firmware upgrade. Be sure to check for a BIOS update. Regards. . . jcgriff2