BOSD issue- reports included - Windows 10 x64

fadinzr · Apr 2, 2016

Hello

I have attached reports from a laptop that's generating BSOD.

View attachment report.rar
View attachment report.rar

· OS - Windows 10
· x64
· Windows 7
· Is the OS an OEM version - yes updated from original win 7
· Age of system (hardware) - 6 yrs
· Age of OS installation - have you re-installed the OS - 1 yr
· CPU - i5
· Video Card
· System Manufacturer - Toshiba Satellite L650
· Exact model number l650-psk1je
· Laptop

this report from the "Powercfg- energy" shows some errors if someone can take look at it later!!

View attachment energy-report.rar

Thanks guys

jcgriff2 · Apr 2, 2016

Hi. . .

Update your ATI video driver -

Code:

atikmpag.sys Wed Nov 04 16:16:43 2015 (563A75BB)

Driver Reference Table - atipmdag.sys

Update your ATI HD Audio driver -

Code:

AtihdWT6.sys Mon May 25 21:21:51 2015 (5563CAAF)

Driver Reference Table - AtihdWT6.sys

Update Broadcom wifi driver -

Code:

bcmwl63a.sys Fri Oct 31 15:18:04 2014 (5453E06C)

Driver Reference Table - bcmwl63a.sys

Update your Atheros Ethernet driver -

Code:

L1C63x64.sys Sun Mar 31 23:15:17 2013 (5158FBC5)

Driver Reference Table - L1C63x64.sys

I see that you are using Broadcom wifi to access the Internet. However, the Ethernet driver still loads into RAM thus making it a potential suspect in the BSODs.

As far as the energy report is concerned - it appears that you need a new battery and a BIOS update, if one is available. Check your system manufacturer's support site for the BIOS update.

Your current BIOS:

Code:

BIOS Version:              INSYDE 2.40, 11/9/2011

For a Windows 10 system, it should be updated if at all possible.

I was unable to find your exact model number (l650-psk1je) at Toshiba Support - http://support.toshiba.com/support/modelHome?freeText=2920095

Regards. . .

jcgriff2

Code:


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021716-27468-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Wed Feb 17 22:19:33.605 2016 (UTC - 4:00)
System Uptime: 3 days 2:46:22.597
Probably caused by : vwifibus.sys
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_vwifimp_IMAGE_vwifibus.sys
Bugcheck code 0000009F
Arguments 00000000`00000004 00000000`0000012c ffffe001`24431340 fffff801`a958baf0
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022916-21578-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Tue Mar  1 03:18:17.833 2016 (UTC - 4:00)
System Uptime: 5 days 3:08:31.893
Probably caused by : vwifibus.sys
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_vwifimp_IMAGE_vwifibus.sys
Bugcheck code 0000009F
Arguments 00000000`00000004 00000000`0000012c ffffe001`d2cb8680 fffff801`621ecaf0
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032816-21968-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 28 21:04:01.049 2016 (UTC - 4:00)
System Uptime: 1 days 14:33:44.761
BugCheck D1, {48, 2, 1, fffff8008b232ca1}
*** WARNING: Unable to verify timestamp for AtihdWT6.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdWT6.sys
Probably caused by : HDAudBus.sys ( HDAudBus!HdaController::ProcessCodecTransferList+2c1 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_HDAudBus!HdaController::ProcessCodecTransferList
Bugcheck code 000000D1
Arguments 00000000`00000048 00000000`00000002 00000000`00000001 fffff800`8b232ca1
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\040116-21562-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Fri Apr  1 21:03:03.540 2016 (UTC - 4:00)
System Uptime: 0 days 2:18:06.373
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1b0 )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool
Bugcheck code 000000C5
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff800`7cc35950
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\040116-22906-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Fri Apr  1 18:39:18.702 2016 (UTC - 4:00)
System Uptime: 0 days 16:01:07.301
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1b0 )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  0xC5_2_nt!ExDeferredFreePool
Bugcheck code 000000C5
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff802`18ab0950
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012616-28828-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Wed Jan 27 01:48:38.044 2016 (UTC - 4:00)
System Uptime: 1 days 23:58:21.842
Probably caused by : Wdf01000.sys ( Wdf01000!FxIFR+fe )
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  AV_Wdf01000!FxIFR
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`fe2a9a5e ffffd000`bc8068a8 ffffd000`bc8060c0
BiosVersion = 2.40
BiosReleaseDate = 11/09/2011
SystemManufacturer = TOSHIBA
SystemProductName = Satellite L650
MaxSpeed:     2670
CurrentSpeed: 2667
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Xer · Apr 2, 2016

Hello,

It looks to be a display driver issue. Did you notice if these problems started happening after upgrading to Windows 10? It's not uncommon to have driver issues occur after an OS upgrade.

Here's the most recent BSOD, caused by atikmpag.sys:

Code:

ffffd000`eb45f438 fffff802`189cc2e9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`eb45f440 fffff802`189caac7 : ffffe000`e5ba8000 00000000`00000000 ffffc001`ce9c8e00 ffffc001`cef2d670 : nt!KiBugCheckDispatch+0x69
ffffd000`eb45f580 fffff802`18ab0950 : ffffe000`e27829b0 fffff801`0d1deeb6 ffffe000`e5ba8000 ffffc001`ce9c8e00 : nt!KiPageFault+0x247
ffffd000`eb45f710 fffff802`18aaf76d : ffffe000`e7912dc0 ffffe000`e1b708e0 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x1b0
ffffd000`eb45f790 fffff801`0b474d51 : ffffc001`cfedb170 fffff802`18aafc33 ffffd000`eb45f9b0 ffffe000`494e494d : nt!ExFreePoolWithTag+0x76d
ffffd000`eb45f870 ffffc001`cfedb170 : fffff802`18aafc33 ffffd000`eb45f9b0 ffffe000`494e494d 00000000`00000000 : atikmdag+0xa4d51
ffffd000`eb45f878 fffff802`18aafc33 : ffffd000`eb45f9b0 ffffe000`494e494d 00000000`00000000 fffff801`0b4ff174 : 0xffffc001`cfedb170
ffffd000`eb45f880 fffff801`0b3e48a6 : ffffe000`e2451060 ffffd000`eb45fa90 ffffd000`eb45f9b0 ffffd000`eb45fa90 : nt!ExAllocatePoolWithTag+0x2e3
ffffd000`eb45f960 ffffe000`e2451060 : ffffd000`eb45fa90 ffffd000`eb45f9b0 ffffd000`eb45fa90 ffffe000`e4e2b240 : atikmdag+0x148a6
ffffd000`eb45f968 ffffd000`eb45fa90 : ffffd000`eb45f9b0 ffffd000`eb45fa90 ffffe000`e4e2b240 fffff801`08b5e77b : 0xffffe000`e2451060
ffffd000`eb45f970 ffffd000`eb45f9b0 : ffffd000`eb45fa90 ffffe000`e4e2b240 fffff801`08b5e77b ffffe000`e7439c80 : 0xffffd000`eb45fa90
ffffd000`eb45f978 ffffd000`eb45fa90 : ffffe000`e4e2b240 fffff801`08b5e77b ffffe000`e7439c80 00000000`00000000 : 0xffffd000`eb45f9b0
ffffd000`eb45f980 ffffe000`e4e2b240 : fffff801`08b5e77b ffffe000`e7439c80 00000000`00000000 00000000`00000001 : 0xffffd000`eb45fa90
ffffd000`eb45f988 fffff801`08b5e77b : ffffe000`e7439c80 00000000`00000000 00000000`00000001 fffff801`5958504b : 0xffffe000`e4e2b240
ffffd000`eb45f990 ffffe000`e7439c80 : 00000000`00000000 00000000`00000001 fffff801`5958504b 00000000`00000001 : atikmpag+0xe77b
ffffd000`eb45f998 00000000`00000000 : 00000000`00000001 fffff801`5958504b 00000000`00000001 ffffe000`e4e2b240 : 0xffffe000`e7439c80

Here's the one from March 28th, caused by the packaged audio driver, AtihdWT6.sys:

Code:

ffffd000`920ae4f8 fffff800`b8fc32e9 : 00000000`0000000a 00000000`00000048 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd000`920ae500 fffff800`b8fc1ac7 : 00000000`00000000 fffff800`00000000 ffffd000`920ae990 ffffd000`920ae750 : nt!KiBugCheckDispatch+0x69
ffffd000`920ae640 fffff800`8b232ca1 : ffffe000`00000093 ffffffff`ffb3b4c0 ffffe000`3b918000 ffffe000`3e4cb948 : nt!KiPageFault+0x247
ffffd000`920ae7d0 fffff800`8b232696 : 00000000`00000000 ffffe000`3b918000 00000000`00000000 ffffe000`38426940 : HDAudBus!HdaController::ProcessCodecTransferList+0x2c1
ffffd000`920ae9c0 fffff800`88d12aba : fffff800`88d20180 00000000`00000004 00000000`00000000 00000000`00000000 : HDAudBus!HdaBusInterface::TransferCodecVerbs+0x1a6
ffffd000`920aea60 fffff800`88d20180 : 00000000`00000004 00000000`00000000 00000000`00000000 00000000`00000000 : AtihdWT6+0x2aba
ffffd000`920aea68 00000000`00000004 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffd000`920aeb39 : AtihdWT6+0x10180
ffffd000`920aea70 00000000`00000000 : 00000000`00000000 00000000`00000000 ffffd000`920aeb39 00000000`001f000f : 0x4

Try uninstalling your current video driver, as well as the Catalyst Suite. Then install this one, and during the installation process select "Custom" instead of "Typical", or "Express", and opt not to install the Catalyst suite.

Edit: Beat to the punch by jcgriff2 :thumbsup2:

jcgriff2 · Apr 2, 2016

Xer said:
Edit: Beat to the punch by jcgriff2 :thumbsup2:

Only by 3 minutes!

Your detailed info on ATI video is great! Thanks.

John

fadinzr · Apr 2, 2016

I will try and come back with results.

jcgriff2 · Apr 2, 2016

OK... we'll be here.

Regards. . .

jcgriff2

fadinzr · Apr 2, 2016

Thank you guys,

I applied your suggestions, of course nothing will appear right away. I have to wait to either crash or not.
this model is from outside the US (Israel) - Discontinued
Toshiba Laptop Support homepage - Toshiba
I have the latest BIOS update, I don't why it's asking for update where there's not such an update.
btw memtest and hard disk test show no errors!

I was thinking to clear all error and BSOD logs. Is it a good idea or bad?

jcgriff2 · Apr 3, 2016

fadinzr said:
I was thinking to clear all error and BSOD logs. Is it a good idea or bad?

Which "logs" exactly are you talking about?

fadinzr · Apr 3, 2016

I usually use CCleaner to erase all crash logs and temp files? I was asking if this is safe to do ?

jcgriff2 · Apr 4, 2016

I don't understand what you mean by "crash logs". What are they & where are they located?

When using CCleaner, uncheck the box for BSOD dump files.

Regards. . .

jcgriff2

Xer · Apr 4, 2016

fadinzr said:
I usually use CCleaner to erase all crash logs and temp files? I was asking if this is safe to do ?

While it is technically "safe" to do, I would recommend against it. Like John said, it's best to uncheck this option when running CCleaner (or just not run CCleaner at all, but that's a whole separate debate). By deleting logs, all you're doing is regaining a (generally) very small amount of disk space, so it's almost always better just to keep that data around in case its useful in future troubleshooting efforts.

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BOSD issue- reports included - Windows 10 x64

fadinzr

Active member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Xer

Sysnative Staff, BSOD Kernel Dump Senior Analyst

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

fadinzr

Active member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

fadinzr

Active member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

fadinzr

Active member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Xer

Sysnative Staff, BSOD Kernel Dump Senior Analyst

BOSD issue- reports included - Windows 10 x64

Active member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Active member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Active member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Active member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)