[SOLVED] BSOD - Windows 10 - Dell XPS 13

steine65 · Feb 7, 2016

I've been getting random crashes lately with the BSOD. The most common being PAGE_FAULT_IN_NONPAGED_AREA (win32kbase.sys)

I think the event that led to this problem was when I accidentally deleted the Path environment variable.

This is the current Path variable: C:\Program Files\Dell\DW WLAN Card;;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;c:\Program Files\WIDCOMM\Bluetooth Software\;c:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\Skype\Phone\

Windows 10
x64
OEM OS
1 month old system (XPS 13 9350)
Reinstalled the OS 3 days ago trying to fix the BSOD with no success

CPU: intel i5 6200u
Video card: Built in to CPU I think

System manufacturer: Dell
Model: XPS 13 9350

Laptop

I am running the driver verifier, waiting for a BSOD.
Thanks.

xilolee · Feb 7, 2016

Hi Steine65. :welcome:

Change it with:

Code:

C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Windows Defender;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\Dell\DW WLAN Card;c:\Program Files\WIDCOMM\Bluetooth Software\;c:\Program Files\WIDCOMM\Bluetooth Software\syswow64;

(It's like yours, I've just expanded the system variables)

My path variable includes these ones (I put them on different rows to show them better):

Code:

C:\Program Files\Intel\iCLS Client\;
C:\Program Files (x86)\Intel\iCLS Client\;
C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;
C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64;
C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;
C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;

Maybe you need to re-install intel drivers (they are usually on a CD shipped with your pc, or maybe in the recovery management path of your manufacturer; example: mine is in start menu, all apps, Packard bell, Packard bell recovery management, reinstall driver or applications).

steine65 · Feb 7, 2016

Thanks for the quick response xilolee!

I changed my Path variable to match the code you provided, and I am going through Dell's website to download the latest drivers.

Hopefully the crashes will stop.

jcgriff2 · Feb 7, 2016

Hi. . .

The bugchecks on the 6 dumps varied -
0x7e (0xc0000005,,,) - thread threw an exception; exception error = memory access violation
0xbe - driver attempted to write to read only memory
0x139 - kernel corruption
0x50 - invalid memory referenced
0xa - driver improperly accessed memory
0xc7 - DPC found somewhere in memory where it is not permitted

Varying bugchecks tend to indicate "unknown hardware failure" as the probable cause.

Several of the dumps listed:

Code:

Probably caused by : hardware ( nt!SwapContext+208 )

The dumps nor system info submitted cannot even hint at the piece of hardware that has failed.

All I can do for you is to give you some hardware diagnostic programs to run.

RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html
HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html
FurMark video card test - https://www.sysnative.com/forums/hardware-tutorials/3907-furmark-display-card-stress-test.html
Prime95 CPU - https://www.sysnative.com/forums/hardware-tutorials/3908-prime95-hardware-stress-testing.html

You also need to look at the motherboard, PSU, and all other hardware parts.

Are you over-clocked? From the dumps:

Code:

MaxSpeed:     2300
CurrentSpeed: 2400

Regards. . .

jcgriff2

Code:


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7062-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:58:54.675 2016 (UTC - 5:00)
System Uptime: 0 days 0:28:26.437
Probably caused by : hardware ( nt!SwapContext+208 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID:  IP_MISALIGNED
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff801`5d1c76c8 ffffd000`22017518 ffffd000`22016d30
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7296-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 14:01:31.350 2016 (UTC - 5:00)
System Uptime: 0 days 9:02:05.112
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4418b )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xBE_nt!_??_::FNODOBFM::_string_
Bugcheck code 000000BE
Arguments fffffa80`64ba79a0 80000000`001c0121 ffffd001`dd7cf650 00000000`0000000a
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7375-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:21:50.553 2016 (UTC - 5:00)
System Uptime: 1 days 13:18:50.325
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiUpdateContextStatus+da37 )
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x139_3_dxgmms2!VidSchiUpdateContextStatus
Bugcheck code 00000139
Arguments 00000000`00000003 fffff800`a3fe7070 fffff800`a3fe6fc8 00000000`00000000
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020616-7531-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sat Feb  6 04:29:57.640 2016 (UTC - 5:00)
System Uptime: 0 days 0:07:34.400
Probably caused by : storport.sys ( storport!RaidUnitCompleteRequest+511 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_storport!RaidUnitCompleteRequest
Bugcheck code 0000000A
Arguments fffff800`9d180d38 00000000`00000002 00000000`00000000 fffff800`8ced2935
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020716-7125-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Sun Feb  7 11:36:47.732 2016 (UTC - 5:00)
System Uptime: 0 days 21:32:51.504
Probably caused by : win32kbase.sys ( win32kbase!rimObsRouteInputAndCheckForExclusiveObservers+2427e )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  AV_win32kbase!rimObsRouteInputAndCheckForExclusiveObservers
Bugcheck code 00000050
Arguments fffff961`9fa98460 00000000`00000000 fffff961`8fa3a3ae 00000000`00000002
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020416-7562-01.dmp]
Built by: 10586.0.amd64fre.th2_release.151029-1700
Debug session time: Thu Feb  4 11:01:15.823 2016 (UTC - 5:00)
System Uptime: 0 days 0:17:45.593
Probably caused by : afd.sys ( afd!AfdTimeoutPoll+0 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xC7
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xC7_afd!AfdTimeoutPoll
Bugcheck code 000000C7
Arguments 00000000`00000003 ffffe001`2080c450 00000000`00001000 00000000`00000004
BiosVersion = 1.0.0
BiosReleaseDate = 09/10/2015
SystemManufacturer = Dell Inc.
SystemProductName = XPS 13 9350
MaxSpeed:     2300
CurrentSpeed: 2400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

jcgriff2 · Feb 7, 2016

I just noticed that you posted the age of your system is just 1 month old.

I would advise you to seriously consider returning the system and getting a new one. The problems/BSODs that you are currently encountering may end up being just the tip of the iceberg.

At a minimum - contact your system manufacturer's support desk and get on record with them.

steine65 · Feb 10, 2016

jcgriff2 said:
I just noticed that you posted the age of your system is just 1 month old.

I would advise you to seriously consider returning the system and getting a new one. The problems/BSODs that you are currently encountering may end up being just the tip of the iceberg.

At a minimum - contact your system manufacturer's support desk and get on record with them.

Thanks a lot for the time you put into my problem. I have not had any problems since I changed my Path variable to what xilolee recommended.

Do you still recommend that I take action, even though my problems have stopped?

jcgriff2 · Feb 10, 2016

No, I guess not at this point.

However, I would contact them at the first sign of any new trouble.

Regards. . .

jcgriff2

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[SOLVED] BSOD - Windows 10 - Dell XPS 13

steine65

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xilolee

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steine65

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jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

steine65

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

[SOLVED] BSOD - Windows 10 - Dell XPS 13

steine65

New member

Attachments

xilolee

Moderator

steine65

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

steine65

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)