1. #1

    BSOD when upgrading to Windows 10

    Hello,
    I'm opening this thread here as suggested by Aura and a continuty of this one. I'm using a Toshiba laptop and try to upgrade my Windows Home Premium edition to Windows 10.

    After several issues with the win7 itself I managed to go to win10 installation step, but it fails every time with a BSOD and cannot restore win7. fortunatly I have a backup.

    After several trials, I'm blocked and cannot see what is causing this BSOD error.

    Thank you for your support,


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,071
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when upgrading to Windows 10

    Hi. . .

    Can you boot into Windows 7?

    If so, please run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  3. #3

    Re: BSOD when upgrading to Windows 10

    When the install failed, I cannot boot again on Win7. I recovered the system again from the OEM image.

    Both files are attached here:
    report.zip
    SysnativeFileCollectionApp.zip

    OS : Windows 7 Home Premium
    Laptop Toshiba Satellite runing an x64 version of Win7
    This was the original OS installed by the OEM, I recover it again with the OEM settings.
    Purshared on 2011.
    OS reinstalled using the recovery image provided by the OEM.

    I'm trying now the memory check...

  4. #4
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    506
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: BSOD when upgrading to Windows 10

    I don't know if your image is without the service pack installed, but in anyway it is recommended to visit Windows Update to fully update your system.
    Code:
    Version du systŠme:                         6.1.7600 N/A version 7600

  5. #5

    Re: BSOD when upgrading to Windows 10

    Hello Axe0,jcgriff2 and Aura,

    Yes it is a basic image without the SP1 but it seems not to be the main issue.

    I have tried with and without SP1 and the issue was the same.

    In the last trial I got a clear error message, I decided to proceed by dichotomie: I removed all the external devices, I keept the min and try again and again.
    Finaly it seems that win10 didnt recognize one of my RAM slots (KingStone Brand). After removing this one everything is OK and the upgrade is done.

    This is the last error that I got before removing the suspecious RAM:

    BSOD when upgrading to Windows 10-new-doc-5_1-jpg

    Thank you all for your time and support.

    Thanks,

  6. #6
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,071
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when upgrading to Windows 10

    The bugcheck on the screenshot - 0xc4 = Driver Verifier flagged a driver, but there is no driver name listed.

    Get the VERIFIER_ENABLED dump from \windows\minidump -- zip it up and attach to your next post.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  7. #7

    Re: BSOD when upgrading to Windows 10

    Hello jcgriff2,

    Nothing is available Under \Windows\minidump. Should I re-run the verifier with custom settings?
    I reinstalled the RAM and I can see that Windows 10 is recognizing it Under the installed memory but not Under the available physical memory.

    Regards,
    hisham

  8. #8
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,071
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD when upgrading to Windows 10

    Yes - re-run Driver Verifier - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

    Does all of the RAM show up in BIOS?

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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