1. #1

    BSOD problem - pc crashes with various error messages - Windows 10 x64

    Hi,

    Been having problems on my laptop recently with regular crashes and Blue screen error messages.

    These are the more frequent messages I'm getting:

    MEMORY_MANAGEMENT
    CRITICAL_PROCESS_DIED
    FAULTY_HARWARE_CORRUPTED_PAGE

    These crashes occur quite frequently sometimes 3 times in an hour!!

    The pc reboots okay and can work fine for hours or just minutes before the BSOD appears again.

    Any advice as to how I can resolve this would be fantastic......as it's driving me NUTS!!

    Many thanks,
    vlmromanchuk says thanks for this.


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,072
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    re: BSOD problem - pc crashes with various error messages - Windows 10 x64

    Hi. . .

    Sounds like faulty RAM may be involved.

    Run memtest86+ one stick at a time; alternate the slots. Run 7 passes each minimum.

    Test RAM With Memtest86+

    Also, run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

    Upload and attach the resulting zip files to your next post.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  3. #3

    re: BSOD problem - pc crashes with various error messages - Windows 10 x64

    Hi,

    Thanks for your response to my request for help.
    I'm a pc novice so some of the tasks you have requested are beyond my comprehension, apologies for this.
    However I have been able to attach the zip files you have requested, which I hope are useful.

    The run memtest86+ has me somewhat baffled & I am totally confused about how to carry out this process.

    You should know that the Blue Screen of death problems suddenly occurred after a large Windows 10 update.
    The update in particular was:
    UPDATE FOR MICROSOFT WINDOWS (KB3133431)

    Since this very same update - I am also getting advisory messages stating that 'The BROADCOM 802.11 network adapter is NOT compatible with the Version of Windows 10 installed on my pc'

    I have checked but there is currently NO update available for this network adapter.

    I don't know if these could be connected to the problems I'm experiencing in any way?

    Your advice is much appreciated.
    Thanks,
    Attached Files Attached Files

  4. #4
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,072
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    re: BSOD problem - pc crashes with various error messages - Windows 10 x64

    Quote Originally Posted by GobGirl View Post
    The run memtest86+ has me somewhat baffled & I am totally confused about how to carry out this process.
    You may have to take the system to a repair shop if you are unable to perform hardware testing on your own.

    For memtest86+ -- create the CD-R as outlined in the tutorial then boot from the CD and let the test run for at least 7 passes.

    Quote Originally Posted by GobGirl View Post
    You should know that the Blue Screen of death problems suddenly occurred after a large Windows 10 update.
    The update in particular was:
    UPDATE FOR MICROSOFT WINDOWS (KB3133431)

    Since this very same update - I am also getting advisory messages stating that 'The BROADCOM 802.11 network adapter is NOT compatible with the Version of Windows 10 installed on my pc'

    I have checked but there is currently NO update available for this network adapter.
    There is nothing in the update that would cause BSODs.

    As for the Broadcom wifi adapter - according to the system reports that you attached, you are accessing the Internet via the Broadcom wifi adapter. All may seem OK for now, but the lack of a driver update for Windows 10 may mean that you'll need to purchase a new wifi adapter in the future.

    The problem with your system (BSODs) does appear to be hardware related.

    Regards. . .

    jcgriff2


    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020816-57671-01.dmp]
    Built by: 10586.63.amd64fre.th2_release.160104-1513
    Debug session time: Mon Feb  8 07:34:54.227 2016 (UTC - 5:00)
    System Uptime: 5 days 20:43:04.063
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+17818 )
    BUGCHECK_STR:  0x4E_2
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x4E_2_nt!_??_::FNODOBFM::_string_
    Bugcheck code 0000004E
    Arguments 00000000`00000002 00000000`0012ef91 00000000`0019f5ff 00000000`00000001
    BiosVersion = V2.17
    BiosReleaseDate = 02/27/2013
    SystemManufacturer = Acer
    SystemProductName = Aspire V5-571P
    MaxSpeed:     1800
    CurrentSpeed: 1796
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020816-40781-01.dmp]
    Built by: 10586.63.amd64fre.th2_release.160104-1513
    Debug session time: Mon Feb  8 07:44:41.099 2016 (UTC - 5:00)
    System Uptime: 0 days 0:07:47.937
    BugCheck EF, {ffffe0001c6687c0, 0, 0, 0}
    Probably caused by : svchost.exe
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0xEF_1ad31640
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID:  0xEF_1ad31640_IMAGE_svchost.exe
    Bugcheck code 000000EF
    Arguments ffffe000`1c6687c0 00000000`00000000 00000000`00000000 00000000`00000000
    BiosVersion = V2.17
    BiosReleaseDate = 02/27/2013
    SystemManufacturer = Acer
    SystemProductName = Aspire V5-571P
    MaxSpeed:     1800
    CurrentSpeed: 1796
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
    Last edited by jcgriff2; 02-08-2016 at 11:07 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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