1. #1

    BSOD - ShutDown, Crashes, Kernel Data Errors

    Hi Sysnative

    I used the ccleaner & Disk Cleanup programs about 3 days ago and since then i have a problem with my laptop. While watching movies, browsing, updating windows and downloading. I updated to Windows 10 recently, but since i had the BSOD errors. I did reset my PC back to Windows 8.1 which did not work as i still encounter this problem, but now just without the blue-screen. My PC now just freezes and then i have to power off with holding the power button.

    Also i got the following errors on the Blue-Screen: Kernel_Memory_Error / Kernel_Data_Inpage_Error. I have a feeling that this was done by my own doing, because it hit me awhile ago as i was reading some of your threads about not to select some application in the ccleaner / disk cleaner app & i selected every "tick box" there was to select. Does look like i have removed dump-files or who knows what.

    Please help, as i am really frustrated and scared that my PC will "Kiss" the wall very soon... :banghead:


    Thanking You
    Hailey


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD - ShutDown, Crashes, Kernel Data Errors

    Hi. . .

    System freezing can be caused by a problem with RAM.

    Run memtest86+ one stick at a time; alternate the slots - Test RAM With Memtest86+

    The "Kernel_Data_Inpage_Error" BSODs are often associated with hard drive failure.

    If you have an HDD, run SeaTools for DOS, LONG test - http://www.sysnative.com/forums/hard...agnostics.html

    If you have an SSD, check SSD manufacturer's support site for a firmware update.

    Lastly, please run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

    Happy New Year!

    jcgriff2

    EDIT: if running CCleaner, DO NOT run the registry cleaner.

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