1. #1

    Constant BSODs on Thinkpad Carbon X1

    I have a Lenovo Thinkpad Carbon X1 (2nd gen, machine type 20a7), without a touchscreen. I've been getting BSODs on a pretty regular basis (about once a week or so), and I can't figure out what's causing them. I ran Lenovo's diagnostics app, and it found no problems, so I download the tools from this forum, and hopefully someone can help me figure this out. The laptop is running Windows 7 Pro 64-bit, preinstalled at the factory, and it's about a year old. It's running an Intel Core i5-4300 Intel HD Graphics 4400.

    Thanks for your help
    Attached Files Attached Files


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  2. #2
    blueelvis's Avatar
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    Re: Constant BSODs on Thinkpad Carbon X1

    Greetings btdl7 & Welcome to Sysnative ^_^,


    Unfortunately, I won't be able to provide you with assistance any further because you are using a pirated copy of Windows. As per forum rules, this is prohibited. I am closing this thread and once you get a genuine copy, feel free to create another thread.

    I would suggest you to check the below thread and see if you can find a valid product key -
    https://forums.lenovo.com/t5/ThinkPa...e/td-p/1659755



    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

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  3. #3
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    Re: Constant BSODs on Thinkpad Carbon X1

    Greetings btdl7 ^_^,


    I apologize for the inconvenience caused by my locking of the thread. Sorry that I accused you wrongly. I have re-opened this thread as well.

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    1: kd> knL # Child-SP          RetAddr           Call Site
    00 fffff880`0351b488 fffff800`033afbf9 nt!KeBugCheckEx
    01 fffff880`0351b490 fffff880`01caa757 nt!ExFreePool+0xcb1
    02 fffff880`0351b540 fffff880`0561d083 ndis!NdisMFreeNetBufferSGList+0xa7
    03 fffff880`0351b580 fffffa80`09fdc988 NETwsw02+0x16083
    04 fffff880`0351b588 fffffa80`0a001270 0xfffffa80`09fdc988
    05 fffff880`0351b590 00000000`00000002 0xfffffa80`0a001270
    06 fffff880`0351b598 fffff880`0351b5b4 0x2
    07 fffff880`0351b5a0 fffffa80`09fdc988 0xfffff880`0351b5b4
    08 fffff880`0351b5a8 fffff880`0574b95d 0xfffffa80`09fdc988
    09 fffff880`0351b5b0 fffffa80`09fdc988 NETwsw02+0x14495d
    0a fffff880`0351b5b8 fffffa80`0a001270 0xfffffa80`09fdc988
    0b fffff880`0351b5c0 fffffa80`0a001270 0xfffffa80`0a001270
    0c fffff880`0351b5c8 fffffa80`096af000 0xfffffa80`0a001270
    0d fffff880`0351b5d0 00000000`00000148 0xfffffa80`096af000
    0e fffff880`0351b5d8 fffff880`0561b9d1 0x148
    0f fffff880`0351b5e0 fffffa80`09feee60 NETwsw02+0x149d1
    10 fffff880`0351b5e8 fffff880`0560b846 0xfffffa80`09feee60
    11 fffff880`0351b5f0 fffffa80`09feee68 NETwsw02+0x4846
    12 fffff880`0351b5f8 fffffa80`09feee68 0xfffffa80`09feee68
    13 fffff880`0351b600 fffff880`00000005 0xfffffa80`09feee68
    14 fffff880`0351b608 fffff880`0560b9d7 0xfffff880`00000005
    15 fffff880`0351b610 fffffa80`0a005b88 NETwsw02+0x49d7
    16 fffff880`0351b618 fffff880`05621525 0xfffffa80`0a005b88
    17 fffff880`0351b620 00000000`0000000c NETwsw02+0x1a525
    18 fffff880`0351b628 fffff880`0561bae9 0xc
    19 fffff880`0351b630 00000000`00002000 NETwsw02+0x14ae9
    1a fffff880`0351b638 fffff880`0560b846 0x2000
    1b fffff880`0351b640 00000000`00000000 NETwsw02+0x4846
    Seems like Intel(R) Dual Band Wireless-AC 7260 is causing the problem in your case.

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Wed Sep  2 00:02:19.719 2015 (UTC + 5:30)**************************
    SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)
    intelppm.sys                Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)
    DzHDD64.sys                 Mon Oct 24 15:40:13 2011 (4EA53985)
    psadd.sys                   Tue Dec 27 06:39:28 2011 (4EF91AC8)
    bdfwfpf.sys                 Mon Oct 29 17:53:28 2012 (508E7540)
    omnismi.sys                 Thu Apr  4 09:09:27 2013 (515CF5EF)
    Tppwr64v.sys                Wed Apr 17 17:44:17 2013 (516E9219)
    iusb3xhc.sys                Thu Aug  8 13:56:23 2013 (5203562F)
    iusb3hcs.sys                Thu Aug  8 13:58:12 2013 (5203569C)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    iaStorA.sys                 Sat Nov 16 01:29:34 2013 (52867D26)
    iaStorF.sys                 Sat Nov 16 01:29:36 2013 (52867D28)
    rtsuvc.sys                  Fri Nov 29 23:36:49 2013 (5298D7B9)
    RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
    iusb3hub.sys                Fri May 23 18:22:14 2014 (537F447E)
    trufos.sys                  Sat Oct 11 14:31:08 2014 (5438F1D4)
    IntcDAud.sys                Wed Nov  5 14:45:38 2014 (5459EABA)
    SynTP.sys                   Fri Feb  6 04:28:33 2015 (54D3F599)
    Smb_driver_Intel.sys        Fri Feb  6 04:29:01 2015 (54D3F5B5)
    igdkmd64.sys                Thu Feb 19 03:06:26 2015 (54E505DA)
    gzflt.sys                   Tue Feb 24 20:22:39 2015 (54EC9037)
    e1d62x64.sys                Wed Mar 25 05:14:02 2015 (5511F6C2)
    NETwsw02.sys                Mon Apr 13 21:55:21 2015 (552BEDF1)
    avchv.sys                   Tue May 12 17:44:18 2015 (5551EE9A)
    avc3.sys                    Tue May 12 17:44:53 2015 (5551EEBD)
    avckf.sys                   Tue May 12 17:46:41 2015 (5551EF29)
    ibmpmdrv.sys                Wed Jun 24 15:03:16 2015 (558A795C)
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys
    http://www.carrona.org/drivers/driver.php?id=psadd.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=omnismi.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
    http://www.carrona.org/drivers/driver.php?id=NETwsw02.sys
    http://www.carrona.org/drivers/driver.php?id=avchv.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys




    Kindly follow the below steps -


    1. Kindly update the highlighted drivers.
    2. Please remove the Bitdefender using this **LINK**.
    3. There are a lot of Lenovo drivers which need to be updated. Please use this link - http://support.lenovo.com/in/hi/prod...type-20a7-20a8
    4. Download and install this Wifi driver - http://support.lenovo.com/in/hi/prod...loads/DS104074



    Let me know how it goes ^_^ . Once again, sorry for the trouble :)


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  4. #4

    Re: Constant BSODs on Thinkpad Carbon X1

    Thanks for your help. I just updated all the drivers, including wifi, and I'll let you know if I get any more BSODs

  5. #5

    Re: Constant BSODs on Thinkpad Carbon X1

    I just got another BSOD, and it looks identical to the others (0x000000f4)

  6. #6
    blueelvis's Avatar
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    • specs System Specs
      • Manufacturer:
        Toshiba
      • CPU:
        Intel Core i5 @ 2.4 GHz 2nd Generation
      • Memory:
        8 GB @ 1600MHz Dual Channel B)
      • Graphics:
        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Constant BSODs on Thinkpad Carbon X1

    Quote Originally Posted by btdl7 View Post
    Thanks for your help. I just updated all the drivers, including wifi, and I'll let you know if I get any more BSODs
    Quote Originally Posted by btdl7 View Post
    I just got another BSOD, and it looks identical to the others (0x000000f4)
    Could you please upload a freshly generated ZIP file?


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  7. #7

    Re: Constant BSODs on Thinkpad Carbon X1

    I've actually done some testing in the last couple of days, and I'd like to see what happens before I re-run the BSOD tools and post the results. Here's what I've done:

    1. I uninstalled Bitdefender, and kept everything else the same, but still got the BSOD. So I reinstalled BitDefender.
    2. I uninstalled the Intel WiFi driver, and loaded an older version (17.12.0.4). It comes as driver-only, without all the extraneous software, and I though that it would help. But I still got the BSOD.
    3. I uninstalled an even older wifi driver (17.1.0). I'm pretty sure that's the original driver that came with the laptop, but it has some sleep issues where it wouldn't restart properly after the laptop wakes up from standby. And in the last 24 hours, there have been no crashes. So, I want to give it an extra day or two to see what happens.

  8. #8
    blueelvis's Avatar
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      • Memory:
        8 GB @ 1600MHz Dual Channel B)
      • Graphics:
        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Constant BSODs on Thinkpad Carbon X1

    Sure thing. Let me know how it goes ^_^


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  9. #9

    Re: Constant BSODs on Thinkpad Carbon X1

    So, it didn't crash right away, but I did get another BSOD two days after loading the 17.1.0 wifi driver. I did reinstsall BitDefender (because there was a BSOD while it was completely uninstalled, so it's not causing this issue), and I also uninstalled a couple of things that I thought aren't necessary to the operation of the computer -- Intel App Management Engine, and Intel Smart Connect, and I disabled the corresponding drivers in device manager.

    I'm attaching the new zip files...
    Attached Files Attached Files

  10. #10
    blueelvis's Avatar
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    • specs System Specs
      • Manufacturer:
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        Intel Core i5 @ 2.4 GHz 2nd Generation
      • Memory:
        8 GB @ 1600MHz Dual Channel B)
      • Graphics:
        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Constant BSODs on Thinkpad Carbon X1

    Hi btdl7 ^_^,

    I just checked the entire ZIP file and the last dump file was created in September. I checked the event log files along with the other reports but I was not able to see that a BSOD occurred. Are you sure that you experienced a BSOD?

    I analysed the last dump file and according to it, the Intel driver caused the BSOD. In case you are experiencing the BSOD, could you please tell me what the error message is?


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  11. #11

    Re: Constant BSODs on Thinkpad Carbon X1

    That's really weird. I've been getting BSODs on a semi-daily basis for the last few weeks, and I actually did some more testing since my last post. I bought a USB wifi adapter, and uninstalled the Intel wifi software, and disabled the device in Device Manager. I just wanted to make sure that the problem was with the Intel wifi driver. And it wend about 3 days without a BSOD, but just had another one this morning. Here's a picture of the screen:
    Constant BSODs on Thinkpad Carbon X1-img_1153-jpg

    And I'll rerun the Sysnative BSOD app, and repost those logs shortly. Do I need to get Perfmon logs again?

  12. #12
    blueelvis's Avatar
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    • specs System Specs
      • Manufacturer:
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      • CPU:
        Intel Core i5 @ 2.4 GHz 2nd Generation
      • Memory:
        8 GB @ 1600MHz Dual Channel B)
      • Graphics:
        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Constant BSODs on Thinkpad Carbon X1

    Hi btdl7 ^_^,

    As per the screenshot (Thanks for posting it! ). As per the screenshot, it seems that a critical process is being terminated and because of that, the system is crashing.


    Please turn on Driver Verifier as per the below guide -
    Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums


    Once you have turned on the Driver Verifier, let the system run for some time and let it crash a few times. Once the system has crashed a few times, please re-run the SysnativeBSOD App and then upload the ZIP file.

    And nope, you don't need to get the Perfmon logs again


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  13. #13

    Re: Constant BSODs on Thinkpad Carbon X1

    I actually already ran the driver verifier 2 days ago, and it did crash once after that. But it wasnt a driver verifier crash -- it was the exact same BSOD as I've been getting all along. But I'll be porsing the SysnativeBSOD logs shortly

  14. #14

    Re: Constant BSODs on Thinkpad Carbon X1

    Ok, here are the latest logs
    Attached Files Attached Files

  15. #15
    blueelvis's Avatar
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    • specs System Specs
      • Manufacturer:
        Toshiba
      • CPU:
        Intel Core i5 @ 2.4 GHz 2nd Generation
      • Memory:
        8 GB @ 1600MHz Dual Channel B)
      • Graphics:
        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Constant BSODs on Thinkpad Carbon X1

    As per the latest dump files, it's again your Intel Wifi driver which is causing the problem.

    Do one thing. Just open up Device Manager, and then disable the Intel Wifi card under the Network Adapters section and see if the BSOD still persists or not.



    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  16. #16

    Re: Constant BSODs on Thinkpad Carbon X1

    That's not possible -- It's already been disabled for the last week or so. As I mentioned earlier, I bought a 3rd-party USB wifi adapter, and disabled the Intel one to test if it was a problem. And since I was still geting BSODs, I went into the BIOS 2 days ago, and disabled the WLAN adapter there. So now, it doesn't even show up in the device manager. But I got another BSOD this morning.

  17. #17
    jcgriff2's Avatar
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        HP Insyde 720265-501 6050A2549501-MB-A02
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        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
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        12GB DDR3L SDRAM (2 DIMM)
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        Beats Audio quad speakers and two subwoofers
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      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
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    Re: Constant BSODs on Thinkpad Carbon X1

    Please get the latest dump from c:\windows\minidump; copy it to Desktop or Documents; zip it up and attach to your next post.

    Thanks.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
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  18. #18

    Re: Constant BSODs on Thinkpad Carbon X1

    Ok, here it is...
    Attached Files Attached Files

  19. #19
    jcgriff2's Avatar
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      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
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        Beats Audio quad speakers and two subwoofers
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      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
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    Re: Constant BSODs on Thinkpad Carbon X1

    Quote Originally Posted by btdl7 View Post
    ...I got another BSOD this morning.
    I'm looking for the dump file from that BSOD -- dated ~ 11/10/2015.

    The 2 dumps in your zip file were dated 8/22/15 & 9/1/15.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

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