BSOD incidents - Windows 7 x64

DR M · Sep 20, 2015

Hello.

I had some BSOD incidents this month, and Corrine from LzD Forum advised me to post here. So, thank you in advance.

Some information about my computer:
It's a Dell XPS laptop, bought in February 2012, with pre-installed Windows 7 (x64). I don't know about CPU and video card...

I attach the two required zipped logs.

x BlueRobot · Sep 21, 2015

There doesn't appear to be any dump files, have you been using any file cleaning tools recently? I would check the following directories for any dump files:

Code:

%systemroot%\Minidump

and

Code:

%systemroot%\MEMORY.DMP

Do you still require Java? If so, is only required for desktop programs?

https://www.java.com/en/download/help/disable_browser.xml

DR M · Sep 21, 2015

Hello, and thank you for the reply.

Yes, I used cleanmgr utility and TFC cleaner.

I need Java only for some desktop programs, and that is why I have it disabled in my browsers.

Should I do something with the codes above? Sorry, I didn't understand.

x BlueRobot · Sep 24, 2015

Don't use any file cleaning tools while we're debugging your system since they will delete any dump files. Once you have another crash, then use the same file collection tool as before and then upload the zip. The directory paths in the code boxes are where you can manually find the dump files if need be.

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BSOD incidents - Windows 7 x64

DR M

Sysnative Staff, Security Analyst

Attachments

x BlueRobot

Administrator

DR M

Sysnative Staff, Security Analyst

x BlueRobot

Administrator