BSOD windows 8.1

shiyo · Sep 4, 2015

· OS Windows 8.1
· 64 bit
· 8.1
· Burned IOS off windows website onto a CD and installed it onto computer
· Less than a year
· Less than a year

· Intel core i5-4690k
· geforce gtx 970
· Asus z97 pro
· FSP Aurium 92+ series platinum 650w? Not exactly sure

· custom
· custom

When I run perfon I get this error:
An error occured while attempting to generate the report.

The operator or administrator has refused the request.

When I ran the Sysnative BSOD Dump + System File Collection App (I put it in my documents) it didn't create a .zip and created a folder on my desktop - perhaps this has to do with changing my documents to not be on C:/ drive and I moved it to my storage 2 TB HDD to save space on my SSD? I put the folder it created into a rar, I hope that's ok.

· DesktopView attachment SysnativeFileCollectionApp.rar

blueelvis · Sep 4, 2015

Hi Shiyo & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Fri Sep  4 21:47:57.400 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090415-7875-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17936.amd64fre.winblue_ltsb.150715-0840
 
System Uptime: 0 days 2:05:42.049
 
*** WARNING: Unable to verify timestamp for cdd.dll
 
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
 
Probably caused by : memory_corruption ( nt!MiBadShareCount+4b )
 
BugCheck 4E, {99, a71ee, 3, 600000000074897}
BugCheck Info: PFN_LIST_CORRUPT (4e)
 
Arguments: 
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000000a71ee, page frame number
Arg3: 0000000000000003, current page state
Arg4: 0600000000074897, 0
BUGCHECK_STR:  0x4E_99
 
PROCESS_NAME:  csrss.exe
 
FAILURE_BUCKET_ID:  0x4E_99_nt!MiBadShareCount
 
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3498
 
  BIOS Version                  1204
 
  BIOS Release Date             06/17/2014
 
  Manufacturer                  ASUS
 
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
 
  Product Name                  All Series
 
  Baseboard Product             Z97-PRO
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 17 05:29:57.716 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\081615-11609-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17936.amd64fre.winblue_ltsb.150715-0840
 
System Uptime: 0 days 0:00:14.398
 
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
 
*** ERROR: Module load completed but symbols could not be loaded for cdrom.sys
 
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
 
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
 
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
 
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
 
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
 
BugCheck C9, {23e, fffff8000fd54324, ffffcf82011acea0, 0}
BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
 
Arguments: 
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff8000fd54324, The address in the driver's code where the error was detected.
Arg3: ffffcf82011acea0, IRP address.
Arg4: 0000000000000000, Status code.
BUGCHECK_STR:  0xc9_23e
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xc9_23e_VRF_dtsoftbus01+1324
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 12 08:08:41.006 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\081115-11046-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 0 days 20:36:53.656
 
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+37e48 )
 
BugCheck 4E, {2, 3a3701, 43efff, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
 
Arguments: 
Arg1: 0000000000000002, A list entry was corrupt
Arg2: 00000000003a3701, entry in list being removed
Arg3: 000000000043efff, highest physical page number
Arg4: 0000000000000001, reference count of entry being removed
BUGCHECK_STR:  0x4E_2
 
PROCESS_NAME:  explorer.exe
 
FAILURE_BUCKET_ID:  0x4E_2_nt!_??_::FNODOBFM::_string_
 
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3498
 
  BIOS Version                  1204
 
  BIOS Release Date             06/17/2014
 
  Manufacturer                  ASUS
 
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
 
  Product Name                  All Series
 
  Baseboard Product             Z97-PRO
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug  6 11:14:06.299 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\080615-8343-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 7 days 2:06:16.645
 
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
 
BugCheck 109, {a3a01f594b28b591, 0, dd64e9e54bbb834, 101}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
 
Arguments: 
Arg1: a3a01f594b28b591, Reserved
Arg2: 0000000000000000, Reserved
Arg3: 0dd64e9e54bbb834, Failure type dependent information
Arg4: 0000000000000101, Type of corrupted region, can be
	0 : A generic data region
	1 : Modification of a function or .pdata
	2 : A processor IDT
	3 : A processor GDT
	4 : Type 1 process list corruption
	5 : Type 2 process list corruption
	6 : Debug routine modification
	7 : Critical MSR modification
BUGCHECK_STR:  0x109
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
 
CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3498
 
  BIOS Version                  1204
 
  BIOS Release Date             06/17/2014
 
  Manufacturer                  ASUS
 
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
 
  Product Name                  All Series
 
  Baseboard Product             Z97-PRO
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system -

Code:

**************************Fri Sep  4 21:47:57.400 2015 (UTC + 5:30)**************************
LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
NTIOLib_X64.sys             Wed Oct 20 12:15:49 2010 (4CBE901D)
ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
AiChargerPlus.sys           Thu Apr 19 06:47:35 2012 (4F8F67AF)
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
asmtufdriver.sys            Fri Sep 28 16:25:29 2012 (50658221)
em015_64.dat                Fri Mar  1 18:57:56 2013 (5130ACDC)
LGSUsbFilt.Sys              Thu May 30 20:45:44 2013 (51A76D20)
LGSHidFilt.Sys              Thu May 30 20:46:33 2013 (51A76D51)
IOMap64.sys                 Tue Jul  2 13:57:47 2013 (51D28F03)
ICCWDT.sys                  Mon Aug 12 23:29:08 2013 (5209226C)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
asmtxhci.sys                Thu Jan  9 14:46:37 2014 (52CE68F5)
asmthub3.sys                Thu Jan  9 14:46:42 2014 (52CE68FA)
TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
asstor64.sys                Fri Mar 14 09:08:20 2014 (532279AC)
NTIOLib_X64.sys             Mon Mar 17 15:54:03 2014 (5326CD43)
xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
iaStorA.sys                 Fri Apr  4 04:30:05 2014 (533DE7F5)
rzpmgrk.sys                 Fri Apr 18 01:06:12 2014 (53502D2C)
e1d64x64.sys                Thu Jun 12 15:40:32 2014 (53997C98)
iocbios2.sys                Wed Jun 18 12:18:56 2014 (53A13658)
RTKVHD64.sys                Tue Jul 15 16:23:15 2014 (53C5081B)
edevmon.sys                 Fri Jul 18 18:41:31 2014 (53C91D03)
ehdrv.sys                   Fri Jul 18 18:41:50 2014 (53C91D16)
eamonm.sys                  Thu Jul 31 18:29:02 2014 (53DA3D96)
rzendpt.sys                 Fri Sep  5 08:52:07 2014 (54092C5F)
rzudd.sys                   Fri Sep  5 08:52:11 2014 (54092C63)
epfwwfpr.sys                Thu Sep 11 21:36:11 2014 (5411C873)
rzpnk.sys                   Sat Oct 18 01:08:10 2014 (54417022)
nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
nvvad64v.sys                Thu Jul  2 07:42:51 2015 (55949E23)
NvStreamKms.sys             Fri Jul 17 07:13:42 2015 (55A85DCE)
nvlddmkm.sys                Thu Jul 23 05:45:54 2015 (55B0323A)
nvvadarm.sys                Thu Jul 23 06:09:13 2015 (55B037B1)
em018_64.dat                Tue Jul 28 19:47:09 2015 (55B78EE5)
em006_64.dat                Mon Aug  3 19:57:44 2015 (55BF7A60)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 17 05:29:57.716 2015 (UTC + 5:30)**************************
em006_64.dat                Fri Mar 20 18:32:10 2015 (550C1A52)
em018_64.dat                Mon Jun  8 13:12:26 2015 (55754762)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug  6 11:14:06.299 2015 (UTC + 5:30)**************************
nvvad64v.sys                Wed Apr  1 20:06:50 2015 (551C0282)
NvStreamKms.sys             Fri Jun 12 19:40:46 2015 (557AE866)
nvlddmkm.sys                Wed Jun 17 11:06:26 2015 (5581075A)
nvvadarm.sys                Wed Jun 17 11:26:05 2015 (55810BF5)

In one of the dump files (The one in which Driver Verifier was enabled), the Daemon Tools utility was blamed. This utility is very famous for causing problems especially BSODs. Please remove this program.
There is too much ASUS Bloatware present on the system. It is known to cause problems as well. I have highlighted the ASUS Bloatware drivers in Blue(More information in the links). Please uninstall the ASUS Software.
There are multiple instance of the NTIOLIB_X64.sys driver (Highlighted in Orange). This is also known to cause problems. It is found in MSI software. Kindly remove MSI LiveUpdate and MSI Smart Utilities.
In case the problem is still not solved, I would suggest you to physically disconnect the Razer BlackWidow. Razer devices have also caused a lot of problems in the past.

Let me know how it goes and in case of any doubts, feel free to ask ^_^

-Pranav

shiyo · Sep 4, 2015

Thanks for the welcome! Glad to be a member.

Daemontools driver was uninstalled nearly a month ago, as I saw that was BSODing me before.

I uninstalled MSI Liveupdate and MSI smart utilities.

I'm not exactly sure what that bloatware is I'm supposed to be uninstalling(the asus bloatware), is it AI Suite 3? Should I uninstall that?

Also, can I delete SysnativeFileCollectionApp folder from my desktop?

I've been using this razer black widow keyboard since my computer was built, should I try updating the drivers? They're out of date for the program it uses(razer synapse).

Also, before my BSOD happened earlier today, I was playing a video game and it crashed, then I reloaded the game and I BSODed.

I rebooted, a few hours after, a game I was playing crashed, then firefox crashed, and I rebooted immediately(afraid of a BSOD).

Thank you so much for your help! These computer problems are REALLY stressing me out and making feel horrible

blueelvis · Sep 5, 2015

Hi shiyo ^_^,

Thanks for the welcome! Glad to be a member.

Yay!

Daemontools driver was uninstalled nearly a month ago, as I saw that was BSODing me before.

I uninstalled MSI Liveupdate and MSI smart utilities.

Alright.

I'm not exactly sure what that bloatware is I'm supposed to be uninstalling(the asus bloatware), is it AI Suite 3? Should I uninstall that?

Yep. Uninstall that.
Once you have uninstalled that, please reboot the system and then try searching for highlighted Blue drivers. In case they come up, let me know :)

Also, can I delete SysnativeFileCollectionApp folder from my desktop?

I would suggest you to keep it till we have solved the problem :)

I've been using this razer black widow keyboard since my computer was built, should I try updating the drivers? They're out of date for the program it uses(razer synapse).

Also, before my BSOD happened earlier today, I was playing a video game and it crashed, then I reloaded the game and I BSODed.

I rebooted, a few hours after, a game I was playing crashed, then firefox crashed, and I rebooted immediately(afraid of a BSOD).

Thank you so much for your help! These computer problems are REALLY stressing me out and making feel horrible

Razer drivers are known to cause problems. If you can download newer drivers for Razer, I would suggest doing that.

Once you have completed the steps, kindly let me know in case you experience more problems ^_^.

Yep. These BSODs are nasty beasts

. But, don't worry, we have several experts here ^_^

-Pranav

shiyo · Sep 5, 2015

Alright, ram memtest last night, had corruption within 5 minutes. Tested both sticks, found out which it was, put in a brand new stick, same mhz, same ddr3.

PC was on fine for hours, then I load up path of exile(a game), and get this BSOD:
******************************************************************************* - Pastebin.com

shiyo · Sep 6, 2015

Think the ram sticks weren't compatible so I took out the new one and I'm running off 8 GB of ram. Hopefully my BSOD's go away now...

blueelvis · Sep 7, 2015

shiyo said:
Alright, ram memtest last night, had corruption within 5 minutes. Tested both sticks, found out which it was, put in a brand new stick, same mhz, same ddr3.

PC was on fine for hours, then I load up path of exile(a game), and get this BSOD:
******************************************************************************* - Pastebin.com

shiyo said:
Think the ram sticks weren't compatible so I took out the new one and I'm running off 8 GB of ram. Hopefully my BSOD's go away now...

Hi Shiyo ^_^,

I saw that text dump and there is a possibility that we might be dealing with some other thing than only RAM sticks. That error states that there was a problem in the processor's cache. I cannot figure out more from the text dump and would need the dump files in order to provide you more detailed analysis.

Let me know how it goes with changing the RAM sticks. Any chance you are/have overclocked your system? If yes, then kindly reset back to STOCK settings.

-Pranav

Search

Search

BSOD windows 8.1

shiyo

New member

blueelvis

BSOD Kernel Dump Senior Analyst

shiyo

New member

blueelvis

BSOD Kernel Dump Senior Analyst

shiyo

New member

shiyo

New member

blueelvis

BSOD Kernel Dump Senior Analyst