Hi everyone.
I came here because of my first thread :
https://www.sysnative.com/forums/wi...pted-files-after-ccleaner-registry-clean.html
So, to explain, a friend asked me to clean her PC because it's was apparently slow.
So I install Driver Booster 2, CCleaner, MalwareBytes and Defraggler and start them. First CCleaner with a cleaning and registry repairing (seems that was a bad idea after I did some research....), and then DB2, Defraggler and MB at the same time. I launched them together and let the PC work for a while, and leave the house of my friend before it ends.
Later the same day, my friend send me a picture of a BSOD, saying that it happened a few hours later, without having touched the PC.
Here it is :
Apparently, there wasn't any report at the reboot of the computer...
[EDIT] I just hear that it is not the first time that the PC get this BSOD... The first was at the beginning of summer, and it happened 3-4 times. My "cleaning things" is probably not the cause.
I follow the
BSOD posting instructions and I'm now here with this :
Code:
· OS - Windows 8.1, 8, 7, Vista ? Windows 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEMView attachment perfmon_output.zip
· Age of system (hardware)? Seems to be about 28/04/2011 (BIOS installation date)
· Age of OS installation - have you re-installed the OS? I never re-install it, so I would say 12/09/2011 too. (According to DriversCloud.com)
· CPU? Intel Core i5 480M 2.67 GHz
· Video Card? ATI Mobility Radeon HD 5650
· System Manufacturer? Acer
· Exact model number? Acer Aspire 7741G-484G75Mn
· Laptop or Desktop? Laptop
For the attachements, here is the PERFMON report :
View attachment perfmon_output.zip
The SysnativeBSODCollectionApp didn't worked because of the "Waiting SystemInfo..." problem. I tried to follow this thread :
BSOD Posting Inst #3 Stuck at "Waiting for SystemInfo" - Tech Support Forum but I didn't found any dump or .dmp file.
Thanks for reading and paying attention to my post, sorry for possible english mistakes :thumbsup2: