1. #1

    BSOD Error - Windows 10 x64

    Hello,

    I have recently been getting a BSOD error. I have attached the SysnativeFileCollectionApp output folder. Below is my pc spec.


    OS - Windows 10
    x64
    What was original installed OS on system? - Windows 7 Professional
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Free download of Windows 10 from Microsoft
    Age of system (hardware) - 12 months
    Age of OS installation - have you re-installed the OS? - 1 month


    CPU - Intel i7 4790k
    Video Card - NVIDIA GTX 770 (ASUS Direct CUii)
    MotherBoard - Gigabyte Z97P-D3
    Power Supply - brand & wattage - Corsair 600W Builder Series


    System Manufacturer - Custom Build
    Exact model number (if laptop, check label on bottom) - N/A


    Laptop or Desktop? - Desktop

    Please can you tell me where the fault lies and how to correct it?

    Many thanks,

    Regards,

    Andrew.
    Attached Files Attached Files


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  2. #2
    x BlueRobot's Avatar
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    re: BSOD Error - Windows 10 x64

    It appears that you may have been running the Prime95 stress test, what were the hardware temperatures during the test?

    Code:
    BugCheck 124, {0, ffffe001540b4028, be000000, 800400}
    
    Probably caused by : GenuineIntel
    A Stop 0x124 typically indicates some form of hardware issue or failure, this dump file particularly points to the processor.

    Code:
    1: kd> !errrec ffffe001540b4028
    ===============================================================================
    Common Platform Error Record @ ffffe001540b4028
    -------------------------------------------------------------------------------
    Record Id     : 01d0df684f8c970c
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/25/2015 19:04:35 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001540b40a8
    Section       @ ffffe001540b4180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000001
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001540b40f0
    Section       @ ffffe001540b4240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : c3 06 03 00 00 08 10 01 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe001540b4240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001540b4138
    Section       @ ffffe001540b42c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 1 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0xfffff80079fc3651
      Misc.       : 0xfffff80079fc3651
    Machines Can Think

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  3. #3
    x BlueRobot's Avatar
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    re: BSOD Error - Windows 10 x64

    Another dump file:

    Code:
    BugCheck 50, {ffffe0010200005b, 0, fffff8009cb724a2, 2}
    
    Probably caused by : cpuz138_x64.sys ( cpuz138_x64+24a2 )
    Code:
    1: kd> lmvm cpuz138_x64
    
    start             end                 module name
    fffff800`9cb70000 fffff800`9cb7a000   cpuz138_x64 T (no symbols)           
        Loaded symbol image file: cpuz138_x64.sys
        Image path: \??\C:\Users\Andrew\AppData\Local\Temp\cpuz138\cpuz138_x64.sys
        Image name: cpuz138_x64.sys
        Timestamp:        Thu Oct 23 16:03:05 2014 (544918A9)
        CheckSum:         0000B4BC
        ImageSize:        0000A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The driver appears to belong to CPUID CPU-Z, and is may be why the Stop 0x124 BSOD was produced too, since this driver will typically hook into the ACPI tables to gather information about the processor and other hardware information. I would suggest looking for an update or removing the program, since I doubt this program is supported on Windows 10 systems - CPU-Z | Softwares | CPUID

    Code:
    1: kd> .trap 0xffffd00020dfb3d0
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=ffffe00102000043 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8009cb724a2 rsp=ffffd00020dfb560 rbp=ffffd00020dfbb80
     r8=ffffe001f88e8610  r9=000000000000000e r10=0000000020206f49
    r11=ffffe001f8903780 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cpuz138_x64+0x24a2:
    fffff800`9cb724a2 488b4a18        mov     rcx,qword ptr [rdx+18h] ds:ffffe001`0200005b=????????????????
    It appears to be referencing an invalid memory address or not properly handling a memory access operation.
    Machines Can Think

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  4. #4
    Jared's Avatar
    Join Date
    Feb 2014
    Age
    20
    Posts
    1,570
    • specs System Specs
      • Manufacturer:
        Custom
      • Motherboard:
        ASUS Maximus VII Ranger
      • CPU:
        i7 4790K @ 4.4GHz
      • Memory:
        Corsair Vengeance 16GB 1866MHz
      • Graphics:
        MSI Gaming 4G GTX 980
      • Sound Card:
        Creative Soundblaster ZxR
      • Hard Drives:
        Samsung 850 SSD 250GB
      • Disk Drives:
        Western Digital Black Caviar 2TB
      • Power Supply:
        Corsair RM650 Modular 650 Watts
      • Case:
        Fractal Design Define R5 Window
      • Cooling:
        Corsair H100i GTX
      • Display:
        Dell U2515H 25inch 2560x1440 + LG Flatron M2262D 22inch 1920x1080
      • Operating System:
        Windows 10 Professional x64

    re: BSOD Error - Windows 10 x64

    I've seen a few crashes caused by CPU-Z, it's not common but I've seen it happen a couple of times.

  5. #5

    re: BSOD Error - Windows 10 x64

    Hello x BlueRobot,


    Thanks for the quick reply.


    I'm afraid CPU-Z is a red herring as I had removed it prior to sending you the BSOD details.


    Yes I did run Prime95. It displayed 7 tasks as I recall but about a minute into test 1 the pc locked up and I had to power off. The temperatures for the CPU show the 4 cores hitting 95 and 100 degrees. I have rerun Prime95 a further 2 times and the pc locks up between 1 and 5 minutes into the test.


    Hope this helps.


    Andrew,

  6. #6
    Jared's Avatar
    Join Date
    Feb 2014
    Age
    20
    Posts
    1,570
    • specs System Specs
      • Manufacturer:
        Custom
      • Motherboard:
        ASUS Maximus VII Ranger
      • CPU:
        i7 4790K @ 4.4GHz
      • Memory:
        Corsair Vengeance 16GB 1866MHz
      • Graphics:
        MSI Gaming 4G GTX 980
      • Sound Card:
        Creative Soundblaster ZxR
      • Hard Drives:
        Samsung 850 SSD 250GB
      • Disk Drives:
        Western Digital Black Caviar 2TB
      • Power Supply:
        Corsair RM650 Modular 650 Watts
      • Case:
        Fractal Design Define R5 Window
      • Cooling:
        Corsair H100i GTX
      • Display:
        Dell U2515H 25inch 2560x1440 + LG Flatron M2262D 22inch 1920x1080
      • Operating System:
        Windows 10 Professional x64

    re: BSOD Error - Windows 10 x64

    It's locking up because your CPU is overheating.
    You need to bring those temperatures down.
    Although by the looks of things, it would appear the CPU has already been damaged.
    I recommend you just RMA the CPU.

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