1. #1

    FAKE BSOD - Windows 10 x64

    This is the original message I submitted to the Windows Secrets Lounge:
    ____________________
    "Blue screen requesting to contact Microsoft Technician


    I switched to Win 10 in the hope that I could eliminate some security issues.

    First, I got infected with a browser hijacker under Win 8.1 that sent my default browser addresses in Chrome and Internet Explorer to:
    http://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10, by attaching itself to the end of the default address, like this:

    "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10.

    I found out how to eliminate the added address and go back to my defaults, however I just could not stop this from reoccurring.

    Second, I also was infected by a message that I felt was a scam. It opens a blue screen with several lines of text indicating that:


    “A problem has been detected and your PC has been stopped to prevent damage.
    0x00009af8 DRIVER_IRQL PENDING OPERATION
    COMPUTER HEALTH IS CRITICAL
    DO NOT RESTART
    . . . . .ETC”


    And ends by making a request to contact a Microsoft Certified Technician and a toll free number.

    I didn’t heed the request and restarted. The process repeated itself several times and I could not find any other solution than restarting, until I found that by using the Sign Out option in the CTRL + ALT + DEL call for Task Manager, I could go back to the screen prior to the message and continue working.

    After any of the two occurrences I would run Malwarebytes Anti-Malware, Spybot and ADW Cleaner, plus CCleaner, although the first two are scheduled to run periodically.

    Once I switched to Win 10, the hijackers apparently stopped, but the blue screen is back again, which has given me the reason to send this message to seek some help.

    Thanks."


    __________________

    Later on I found out that the message itself provides a way out by means of the ESC key, which I had not seen before.

    Member 'satrow' suggested I contacted you, which is what I am doing with this message.

    In regards Point 5 BSOD Posting Instructions, here are some answers:

    · OS - Windows 10
    · x86 - x64
    · Originally came with Windows 7 OEM. I replaced it with Retail Win 8 and later upgraded to Win 8.1
    · Age of system (hardware) - 3 years
    · Age of OS installation - I re-installed the OS in March 2014
    · System Manufacturer - HP
    · Exact model number - g7 1070us
    · Laptop or Desktop? - Laptop

    I have an older HP dv9005us laptop that I am still using with Win 7, waiting to resolve this issue to upgrade it to WIn 10.

    Thank you very much for your assistance.
    Attached Files Attached Files


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  2. #2
    Jared's Avatar
    Join Date
    Feb 2014
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      • Manufacturer:
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      • Motherboard:
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      • CPU:
        i7 4790K @ 4.4GHz
      • Memory:
        Corsair Vengeance 16GB 1866MHz
      • Graphics:
        MSI Gaming 4G GTX 980
      • Sound Card:
        Creative Soundblaster ZxR
      • Hard Drives:
        Samsung 850 SSD 250GB
      • Disk Drives:
        Western Digital Black Caviar 2TB
      • Power Supply:
        Corsair RM650 Modular 650 Watts
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        Fractal Design Define R5 Window
      • Cooling:
        Corsair H100i GTX
      • Display:
        Dell U2515H 25inch 2560x1440 + LG Flatron M2262D 22inch 1920x1080
      • Operating System:
        Windows 10 Professional x64

    re: FAKE BSOD - Windows 10 x64

    Could you take a picture of this fake BSOD?

    There are no dump files, so it doesn't look like anything happened in terms of a crash.
    We've had a couple of these things recently. Malware related.

  3. #3

    Re: FAKE BSOD - Windows 10 x64

    Quote Originally Posted by Jared View Post
    Could you take a picture of this fake BSOD?

    There are no dump files, so it doesn't look like anything happened in terms of a crash.
    We've had a couple of these things recently. Malware related.
    Thanks for your answer. Attached is a pic of the message
    Attached Thumbnails Attached Thumbnails FAKE BSOD -  Windows 10 x64-error_message-1-jpg  

  4. #4
    Tekno Venus's Avatar
    Join Date
    Jul 2012
    Location
    UK
    Age
    19
    Posts
    5,366
    • specs System Specs
      • Manufacturer:
        Custom Built
      • Motherboard:
        ASUS Z170I ITX
      • CPU:
        Intel Core i7 6700K
      • Memory:
        16GB DDR4
      • Hard Drives:
        500GB Samsung 850 EVO, 2TB Seagate HDD
      • Power Supply:
        450W Corsair SFX
      • Case:
        Silverstone SG13 ITX
      • Cooling:
        Corsair H60i
      • Display:
        Iiyama XU2390HS-B1 23" @ 1920x1080
      • Operating System:
        Windows 10 Pro x64

    Re: FAKE BSOD - Windows 10 x64

    Hi,

    This is almost certainly malware. Please create a thread in the Security Arena and follow the posting instructions to gather the required logs: http://www.sysnative.com/forums/secu...tructions.html

    Stephen


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