1. #1

    FAKE BSOD - Windows 10 x64

    This is the original message I submitted to the Windows Secrets Lounge:
    "Blue screen requesting to contact Microsoft Technician

    I switched to Win 10 in the hope that I could eliminate some security issues.

    First, I got infected with a browser hijacker under Win 8.1 that sent my default browser addresses in Chrome and Internet Explorer to:
    http://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10, by attaching itself to the end of the default address, like this:

    "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" http://usa-aa.s3-website-us-east-1.a...ws.com/?grp=10.

    I found out how to eliminate the added address and go back to my defaults, however I just could not stop this from reoccurring.

    Second, I also was infected by a message that I felt was a scam. It opens a blue screen with several lines of text indicating that:

    “A problem has been detected and your PC has been stopped to prevent damage.
    . . . . .ETC”

    And ends by making a request to contact a Microsoft Certified Technician and a toll free number.

    I didn’t heed the request and restarted. The process repeated itself several times and I could not find any other solution than restarting, until I found that by using the Sign Out option in the CTRL + ALT + DEL call for Task Manager, I could go back to the screen prior to the message and continue working.

    After any of the two occurrences I would run Malwarebytes Anti-Malware, Spybot and ADW Cleaner, plus CCleaner, although the first two are scheduled to run periodically.

    Once I switched to Win 10, the hijackers apparently stopped, but the blue screen is back again, which has given me the reason to send this message to seek some help.



    Later on I found out that the message itself provides a way out by means of the ESC key, which I had not seen before.

    Member 'satrow' suggested I contacted you, which is what I am doing with this message.

    In regards Point 5 BSOD Posting Instructions, here are some answers:

    · OS - Windows 10
    · x86 - x64
    · Originally came with Windows 7 OEM. I replaced it with Retail Win 8 and later upgraded to Win 8.1
    · Age of system (hardware) - 3 years
    · Age of OS installation - I re-installed the OS in March 2014
    · System Manufacturer - HP
    · Exact model number - g7 1070us
    · Laptop or Desktop? - Laptop

    I have an older HP dv9005us laptop that I am still using with Win 7, waiting to resolve this issue to upgrade it to WIn 10.

    Thank you very much for your assistance.
    Attached Files Attached Files

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  2. #2
    Jared's Avatar
    Join Date
    Feb 2014
    • specs System Specs
      • Manufacturer:
      • Motherboard:
        ASUS Maximus VII Ranger
      • CPU:
        i7 4790K @ 4.4GHz
      • Memory:
        Corsair Vengeance 16GB 1866MHz
      • Graphics:
        MSI Gaming 4G GTX 980
      • Sound Card:
        Creative Soundblaster ZxR
      • Hard Drives:
        Samsung 850 SSD 250GB
      • Disk Drives:
        Western Digital Black Caviar 2TB
      • Power Supply:
        Corsair RM650 Modular 650 Watts
      • Case:
        Fractal Design Define R5 Window
      • Cooling:
        Corsair H100i GTX
      • Display:
        Dell U2515H 25inch 2560x1440 + LG Flatron M2262D 22inch 1920x1080
      • Operating System:
        Windows 10 Professional x64

    re: FAKE BSOD - Windows 10 x64

    Could you take a picture of this fake BSOD?

    There are no dump files, so it doesn't look like anything happened in terms of a crash.
    We've had a couple of these things recently. Malware related.

  3. #3

    Re: FAKE BSOD - Windows 10 x64

    Quote Originally Posted by Jared View Post
    Could you take a picture of this fake BSOD?

    There are no dump files, so it doesn't look like anything happened in terms of a crash.
    We've had a couple of these things recently. Malware related.
    Thanks for your answer. Attached is a pic of the message
    Attached Thumbnails Attached Thumbnails FAKE BSOD -  Windows 10 x64-error_message-1-jpg  

  4. #4
    Tekno Venus's Avatar
    Join Date
    Jul 2012
    • specs System Specs
      • Manufacturer:
        Custom Built
      • Motherboard:
        ASUS Z170I ITX
      • CPU:
        Intel Core i7 6700K
      • Memory:
        16GB DDR4
      • Hard Drives:
        500GB Samsung 850 EVO, 2TB Seagate HDD
      • Power Supply:
        450W Corsair SFX
      • Case:
        Silverstone SG13 ITX
      • Cooling:
        Corsair H60i
      • Display:
        Iiyama XU2390HS-B1 23" @ 1920x1080
      • Operating System:
        Windows 10 Pro x64

    Re: FAKE BSOD - Windows 10 x64


    This is almost certainly malware. Please create a thread in the Security Arena and follow the posting instructions to gather the required logs: http://www.sysnative.com/forums/secu...tructions.html


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