1. #1
    Anthony N's Avatar
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        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
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      • Operating System:
        Windows 8.1

    "Windows has recovered..."

    Windows 7
    Error is: "Windows has recovered from an unexpected shutdown"

    Occurrence: Every time the computer is put to sleep, and is woken up.

    Status: Unknown. Possible drivers?
    Last edited by Corrine; 06-20-2012 at 02:32 PM.


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  2. #2
    zigzag3143's Avatar
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    Re: "Windows has recovered..."

    Austin


    Lets start with the BSOD posting instructions here http://www.sysnative.com/forums/show...-8-7-amp-Vista
    JMH says thanks for this.

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  3. #3
    Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
        Acer (Laptop)
      • Model Number:
        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    Its a cheap Emachines computer.... Now it refuses to sleep, and when forced it wakes right back up but generates no visible error...

    I've been ill the last couple of days, I'll see if I can post more info when I'm 100%.

  4. #4

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    Re: "Windows has recovered..."

    In the XP days sleep/hibernate issues were primarily caused by video drivers

    Since Vista Windows has increasingly involved storage and chipset drivers in the sleep process (video is still involved also).

    FWIW - I had this issue with Win7 early on. And none of this fixed it. I had to get v2 of my mobo (Asus P6T Deluxe) in order to use sleep/hibernate.
    JMH, Patrick and zigzag3143 say thanks for this.

  5. #5

    Re: "Windows has recovered..."

    I wish you a speedy recovery. Once you're well, attach the dumps and we'll take a look for you. Without the dumps, usama's post is probably nail on the head. Sleep and hibernate to me are fairly buggy, I never use them. For example, on my old Asus P8P67 Pro Rev 3.0 board, if the computer went to sleep, upon wake up it would not bring up display. Only a replacement Rev 3.1 board fixed this, and even after I still don't use sleep / hibernate.

    Sleep and hibernate issues are a little more difficult than other issues to solve because there are many variables in causing a system to hang, crash, etc during its wake up.

  6. #6
    Anthony N's Avatar
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      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    I finally have those reports for you, the perfmon and dump

    Attachment 829 Attachment 828

    On the perfmon I know my CPU usage is high. Itunes was running in back ground with the dump reporter running.
    Last edited by jcgriff2; 07-16-2017 at 05:24 PM.

  7. #7
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    Re: "Windows has recovered..."

    1. I suggest you run SFC.
    This may have to be run up to 3 times.
    Post the results at the end.


    http://support.microsoft.com/kb/929833


    2. Please then run Driver Verifier.

    Driver Verifier

    Using Driver Verifier is an iffy proposition.
    Most times it'll crash and it'll tell you what the driver is.
    But sometimes it'll crash and won't tell you the driver.
    Other times it'll crash before you can log in to Windows.
    If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
    Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation"IRP Logging and Force Pending I/O Requests. and click "Next"
    NOTE: You can use Low Resource Simulation if you'd like.
    From my limited experimentation it makes the BSOD's come faster.
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.


    If you are using win 8 add these

    - Concurrency Stress Test
    - DDI compliance checking

    Reboot the system and wait for it to crash to the Blue Screen.
    Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
    The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
    If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    Thanks to JCGriff2 & Usasma.

    http://www.sysnative.com/forums/forum.php

    http://www.carrona.org/dvrref.php


    Using Driver Verifier to identify issues with Windows drivers for advanced users

    Driver Verifier

    Using Driver Verifier (Windows Drivers)
    zigzag3143 says thanks for this.


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  8. #8
    Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    I will run the sfc when I get back to my computer later today. As for the driver verifyer it does seem too iffy especially since its the only machine I have for work. My netbook isn't geared for anything.
    Patrick says thanks for this.

  9. #9

    Re: "Windows has recovered..."

    Ah, it's a work computer.. understandable as to why you wouldn't want to run Driver Verifier. I'll go ahead and take a look a the dumps regardless and see what I can personally see.

    First off, both dumps from 4/17 were 116 TDR bugchecks, but the next dump we get to is 5/31 and from that point on it's all 9F DRIVER_POWER_STATE_FAILURE. First thing I have to ask, did you ever solve the 116 TDRs? If not, it's likely that is leading us towards what we see now. I notice in the 116 TDR bugchecks, your nVidia drivers are dated from 2010, and they're still dated from 2010 in the newest attached dump.

    I'd recommend updating your nVidia GPU drivers to the latest version: http://www.nvidia.com/Download/index.aspx?lang=en-us

    It's possible that the current nVidia drivers you're using were causing the 116 TDRs and now they're causing an inconsistent power state. This would make the most sense as you're having issues waking up from sleep mode, so it seems only likely.
    James7679 says thanks for this.

  10. #10
    Anthony N's Avatar
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      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    Thank you much. I am updating the driver as we speak. This should fix the the errors correct?
    Balalalala.

  11. #11

    Re: "Windows has recovered..."

    Quote Originally Posted by wishtobeanaussie View Post
    Thank you much. I am updating the driver as we speak. This should fix the the errors correct?
    Can't say for sure my friend, but we'll move forward one way or another no matter the outcome.
    Anthony N says thanks for this.

  12. #12
    Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
        Acer (Laptop)
      • Model Number:
        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    Thank you much E-Peen! I shall let you all know if my computer BSODs again or sleeps like a good computer.
    Patrick says thanks for this.
    Balalalala.

  13. #13

    Re: "Windows has recovered..."

    Keep us updated :)

  14. #14
    Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
        Acer (Laptop)
      • Model Number:
        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    I think I might have to reset the sleep timers. Its been over 2hrs and still negative on the sleep timers.

    What do you folks think? Give it over night or should I just reset my sleep timers?
    Balalalala.

  15. #15

    Re: "Windows has recovered..."

    Quote Originally Posted by wishtobeanaussie View Post
    I think I might have to reset the sleep timers. Its been over 2hrs and still negative on the sleep timers.

    What do you folks think? Give it over night or should I just reset my sleep timers?
    I'm not quite sure what you mean, care to elaborate? Also, how's the system?

  16. #16
    Anthony N's Avatar
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    • specs System Specs
      • Manufacturer:
        Acer (Laptop)
      • Model Number:
        Aspire E 15 (E5-571-563B)
      • Motherboard:
        EA50_HB (U3E1)
      • CPU:
        Intel Core i5-4210U 1.7GHz with TB up to 2.7GHz
      • Memory:
        6.00 GB Dual-Channel DDR3 L @ 798MHz (11-11-11-28)
      • Graphics:
        1792MB DVM, Intel HD Graphics 4400
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        WD 1TB
      • Disk Drives:
        HL-DT-ST DVDRAM (Lite-on)
      • Power Supply:
        90w Duracell EX Supply, Delta Electronics 40w EX Supply, 6-Cell Standard Battery
      • Case:
        Aspire E15
      • Cooling:
        Stock Cooling
      • Display:
        Acer Built-in Display 15" (1366x768), AOC E2070S 20" (1600x900)
      • Operating System:
        Windows 8.1

    Re: "Windows has recovered..."

    Its fixed now. It was the video driver mucking things up.
    Balalalala.

  17. #17

    Re: "Windows has recovered..."

    Good to hear the system is running as intended :)

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