BSOD Microsoft Surface 64-bit i7 1.7GHz Windows 8.1 Watching Netflix

sjstancil · Jul 4, 2015

I keep getting the BSOD at the end of various shows on Netflix right when the system is trying to switch to the next episode of a series. I can't figure out what is happening. Any help is greatly appreciated.

My system keeps throwing an error when trying to run perfmon /report. I have attached a screen capture of the error.

Patrick · Jul 5, 2015

My system keeps throwing an error when trying to run perfmon /report. I have attached a screen capture of the error.

Known issue which will be fixed in future release.

Code:

1: kd> .bugcheck
Bugcheck code 00000119
Arguments 00000000`00100000 00000000`00000000 00000000`00000002 ffffe001`8489c000

A non-fence ID related 0x119 bug check.

Code:

1: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`236aa818 fffff801`35c039ca nt!KeBugCheckEx
01 ffffd000`236aa820 fffff801`35c581a3 watchdog!WdLogEvent5_WdCriticalError+0xce
02 ffffd000`236aa860 fffff801`35ce0796 dxgmms1!VidSchSubmitCommand+0x1c433 // Queue up DMA buffer
03 ffffd000`236aa980 fffff801`35cd58ca dxgkrnl!DXGCONTEXT::SubmitPresent+0x4a6 // DXGI presenting and submitting rendered frames, I believe
04 ffffd000`236aaf40 fffff801`35cd6f70 dxgkrnl!DXGCONTEXT::Present+0xa6a
05 ffffd000`236ab930 fffff800`91dde4b3 dxgkrnl!DxgkPresent+0x3e0
06 ffffd000`236abb00 00007fff`6a51173a nt!KiSystemServiceCopyEnd+0x13 // Calling down into kernel-mode
07 0000009d`f82cd158 00000000`00000000 0x00007fff`6a51173a // User-mode stuff

So we go off the rails after Direct X's kernel subsystem presents and renders frames, and the MMS' video scheduler queues up a DMA buffer. This looks like pretty cut & dry bad GPU. To further support that theory...

Code:

Verify Flags Level 0x000209bb

  STANDARD FLAGS:
    [X] (0x00000000) Automatic Checks
    [X] (0x00000001) Special pool
    [X] (0x00000002) Force IRQL checking
    [X] (0x00000008) Pool tracking
    [X] (0x00000010) I/O verification
    [X] (0x00000020) Deadlock detection
    [X] (0x00000080) DMA checking
    [X] (0x00000100) Security checks
    [X] (0x00000800) Miscellaneous checks
    [X] (0x00020000) DDI compliance checking

Verifier was enabled with various flags, and all failed to show a driver at fault in any way.

Code:

SystemManufacturer = Microsoft Corporation
SystemProductName = Surface Pro 3

Just noticed it's also a SP3, which is definitely showing that if you:

1. Have all Windows Updates installed.

2. Have the latest video drivers for the tablet

Then the video card is bad and you'll need to have it replaced.

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BSOD Microsoft Surface 64-bit i7 1.7GHz Windows 8.1 Watching Netflix

sjstancil

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Patrick

Sysnative Staff