BSOD raspppoe.sys and ntoskrnl.sys

Shadoww · Jun 25, 2015

Hello. Recently I started to get BSOD with error driver_irql_not_less_or_equal raspppoe.sys. BSOD mostly happens when I try to download big size files with torrent client. I checked HDD with different tools and everything seems allright. I didn't have an opportunity to run Memtest yet. I tried to use Sysnative according to the instructions but it doesn't work (after doubleclicking nothing happens). I get PERFMON but the problem is that I run Win8 for Russia (si it is in Russian language). I had to write on this forum because on russian forums I didn't find any solutions to my problem. I tried to update drivers but bsod still appears. Can someone advice me what to do and what information to privide. May be dump files and so on.
I use Laptop Lenovo IdeaPad Y510p with hybrid HDD+8GBSSD. Video Card is GT 755M, CPU i5 4200 m. OS Windows 8. I reinstalled it a week ago.
P.S. Sorry for my bad English.
P.S.S. Sorry for asking here (considering the fact of russian language windows) but I'm in desperate situation.

Jared · Jun 25, 2015

Please follow these instructions https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Shadoww · Jun 25, 2015

Jared said:
Please follow these instructions https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Sorry but I already mentioned that Sysnative.exe doesn't work. I doubleclick it but nothing happens.

Jared · Jun 25, 2015

Shadoww said:
Jared said:

Please follow these instructions https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Click to expand...

Sorry but I already mentioned that Sysnative.exe doesn't work. I doubleclick it but nothing happens.

Whoops... Helps if I read the post properly.

Well, can you copy the files in C:\Windows\minidump to the desktop, then zip them up and upload them here.

Shadoww · Jun 25, 2015

Jared said:
Shadoww said:

Jared said:

Please follow these instructions https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Click to expand...

Sorry but I already mentioned that Sysnative.exe doesn't work. I doubleclick it but nothing happens.

Click to expand...

Whoops... Helps if I read the post properly.

Well, can you copy the files in C:\Windows\minidump to the desktop, then zip them up and upload them here.

Yes I can. Here they are.

Jared · Jun 25, 2015

Looks like your network driver is clashing with Kaspersky.
Update your network driver, then see how it goes, if it still crashes remove Kaspersky.

Shadoww · Jun 26, 2015

Jared said:
Looks like your network driver is clashing with Kaspersky.
Update your network driver, then see how it goes, if it still crashes remove Kaspersky.

Thank you. I'll try to do as you say and look if it helps.

Shadoww · Jun 26, 2015

Well, it seems you are absolutely right that Kaspersky is the cause of BSOD. I had problems updating network driver (it doesn't update from device manager or manually) so I just unistalled Kaspersky. I have been downloading torrents the whole day and didn't get BSOD. So thank you very much for your help. Hope I won't get any more BSOD.

Jared · Jun 26, 2015

You should be fine.
Any other problems let me know.

Shadoww · Jun 26, 2015

Jared said:
You should be fine.
Any other problems let me know.

Sorry, but BSOD happened again...Here is dump file.

Patrick · Jun 26, 2015

0: kd> .bugcheck
Bugcheck code 00000133
Arguments 00000000`00000000 00000000`00000501 00000000`00000500 00000000`00000000

The reason for the crash was this specific DPC ran for 501 ticks, one over 500 (its maximum allowed).

Code:

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff801`43f80618 fffff801`42062a3b nt!KeBugCheckEx
01 fffff801`43f80620 fffff801`41f26ea1 nt! ?? ::FNODOBFM::`string'+0x142f2
02 fffff801`43f806a0 fffff801`41e3ee94 nt!KeUpdateRunTime+0x51
03 fffff801`43f806d0 fffff801`41edaf9e hal!HalpTimerClockInterrupt+0x50
04 fffff801`43f80700 fffff880`022dd05e nt!KiInterruptDispatchLBControl+0x1ce
05 fffff801`43f80890 fffff880`022dceb9 ndis!ndisMPeriodicPendingReceives+0xda
06 fffff801`43f808f0 fffff880`022dce6f ndis!ndisMQueueReceiveNetBufferLists+0x3d
07 fffff801`43f80940 fffff880`022b970d ndis!ndisMIndicateReceiveNblsWithThrottling+0x23
08 fffff801`43f80980 fffff880`022b9843 ndis!ndisInvokeNextReceiveHandler+0x7fd
09 fffff801`43f80a50 fffff880`0659792b ndis!NdisMIndicateReceiveNetBufferLists+0xd3
0a fffff801`43f80b00 00000000`00000000 L1C60x64+0x892b // Atheros x64 NIC miniport driver calling above NDIS function to indicate the receipt of data from the network

Code:

0: kd> ub fffff880`0659792b
                          ^ Unable to find valid previous instruction for 'ub fffff880`0659792b'
0: kd> u fffff880`0659792b
L1C60x64+0x892b:
fffff880`0659792b ??              ???
                         ^ Memory access error in 'u fffff880`0659792b'

Need a kernel dump to disassemble the functions to see what's going on.

Do you have a MEMORY.DMP file located in C:\Windows ?

Shadoww · Jun 26, 2015

Yes I have. It has pretty big size about 505 Mb

Patrick · Jun 26, 2015

Cool, that's what we need.

Upload that to wherever you want, and paste the link for download here.

Shadoww · Jun 26, 2015

Code:

MEMORY

Hope the link works.

Patrick · Jun 26, 2015

Oh, this MEMORY.DMP appears to be older - i.e. when Kaspersky was still installed.

Well, okay, here's my recommendation without all of the fancy 0x133 debugging, because even if there was that, the solution recommendation would still probably be the same. That is, update your Atheros drivers, they're really old.

Code:

0: kd> lmvm L1C63x64
start             end                 module name
fffff880`06391000 fffff880`063b1000   L1C63x64   (no symbols)           
    Loaded symbol image file: L1C63x64.sys
    Image path: \SystemRoot\system32\DRIVERS\L1C63x64.sys
    Image name: L1C63x64.sys
    Timestamp:        Fri Sep 21 02:34:46 2012

Products - Lenovo Support (US)

Shadoww · Jun 26, 2015

The problem is I tried to update drivers several times, but it doesn't work. I get the message that drivers have been installed but when I check device manager the version of driver is the same that was before updating.

Patrick · Jun 26, 2015

I see.

Have you tried entirely uninstalling the drivers, restarting, and installing the latest drivers from Lenovo's website for your specific model?

Shadoww · Jun 26, 2015

No I didn't try to uninstall the drivers.

Shadoww · Jun 26, 2015

I also checked that memory file was created 24.06.15. So it's really old.
The driver of Atheros is 16.07.13. It is even newer than the version on Lenovo site for Win 8..

Jared · Jun 26, 2015

That was two days ago. Not that old.

BSOD raspppoe.sys and ntoskrnl.sys

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