Win 7 BSOD bugcheck 0x1e

jaykao0918 · Jun 21, 2015

Hi,
I was updating the graphics driver to resolve a rendering issue with a software I was using. After the update I started having BSODs. I have tried reverting back to older versions but the BSOD still persist. I have tried the following versions.

AMD graphics driver:

15.5 Beta-- BSODs with bugcheck 0x1e
14.12 (Latest stable release)-- BSODs with bugcheck 0x1e and 0x116 (atikmpag.sys)
13.12-- BSODs with bugcheck 0x1e, sometimes the screen freezes and shows a message "Display driver amdkmdap stopped responding and has successfully recovered." after recovering.

I have used driver sweeper in between driver installations.

I have tried using Driver Verifier but the system BSODed before I can get to the desktop. (You can see them from the mini dumps.)

One of the BSOD came with a bugcheck 9f, indicating my external drive was at fault so I disconnected it.

I have updated my BIOS but the BSOD still persists.

Ran Memtest86+ for 5 passes last night with no errors.

I am running out of ideas, any help is appreciated. :)

· OS - Windows 8.1, 8, 7, Vista ?
Windows 7 Enterprise SP1
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
None
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Installation disc provided by school.
· Age of system (hardware)
5 months
· Age of OS installation - have you re-installed the OS?
5 months; No I haven't reinstalled the OS yet

· CPU Xeon E3-1231 v3
· Video Card ASUS R9-270
· MotherBoard - (if NOT a laptop) Vanguard B85
· Power Supply - brand & wattage (if laptop, skip this one) Seasonic 430W

· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Desktop

View attachment 13476 View attachment 13477

Patrick · Jun 22, 2015

Says your attachments are invalid.

jaykao0918 · Jun 22, 2015

Patrick said:
Says your attachments are invalid.

Sorry, re uploading now.
View attachment 13489
View attachment perfmon_sys_health_rpt.zip

jaykao0918 · Jun 22, 2015

https://www.dropbox.com/sh/3jg4fq31z9n7ire/AADsOv7DEMKnbvXMG5WryOV1a?dl=0

Here's a copy if the attachments are still invalid.

Jared · Jun 22, 2015

Code:

2: kd> .bugcheck
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`04657b24 00000000`00000000 000007ff`ffff0000

2: kd> kn
 # Child-SP          RetAddr           Call Site
00 fffff880`0bd02588 fffff800`04745602 nt!KeBugCheckEx
01 fffff880`0bd02590 fffff800`046c4f42 nt!KiDispatchException+0x47f5d
02 fffff880`0bd02c30 fffff800`046c3aba nt!KiExceptionDispatch+0xc2
03 fffff880`0bd02e10 fffff800`04657b24 nt!KiPageFault+0x23a
04 fffff880`0bd02fa0 fffff800`049b5c91 nt!RtlpVirtualUnwind+0xc051
05 fffff880`0bd03030 00000000`00000000 nt!PspGetSetContextInternal+0x265

Most likely your AMD display driver.
It's the Catalyst Control Centre working on a large stack.
The stack generates an exception, which performs the local unwind, the unwind didn't work, for whatever reason, thus the bugcheck.
In fact, this exact error seems quite consistent.
Atop of 0x116s. Best to try different driver versions.

Code:

Descriptor    @ fffffa800d24da08
Section       @ fffffa800d24db90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 0 Bank 3)
  Status      : 0xf200000000800400

A single 0x124 internal timer error won't tell us much, but given your other bugchecks, most likely a bad graphics card.

Patrick · Jun 22, 2015

I agree it's a bad card, especially given you've tried various driver versions.

jaykao0918 · Jun 22, 2015

Thanks, I will swap out the GPU and report back.

jaykao0918 · Sep 21, 2015

Hi, thanks for all of your help.
I was away from this computer for two months, and now finally have time to troubleshoot further.

Here is what I did since I came back to this computer:

1. Swapped out the GPU with a PowerColor 6870
The BSODs are still coming.

2.Updated AMD graphics driver to 15.7
Still BSODs.

3.Downgraded the driver to 13.12
Still BSODs.

Also I put the original GPU(R9-270) on another machine I had(i5-3450+ASUS P8H77V PRO) and it worked fine.

3. Swapped the RAM (4x4GB Kingston DDR3-1600) with a single 8GB Kingston DDR3-1600
Still BSODs.
The original RAMs work fine on my other machine with no problems.

Also I have attached new minidumps and performance reports.

Appreciating any help/suggestions in advance.

View attachment 16546
View attachment perfmon_sys_health_rpt.zip

jaykao0918 · Sep 21, 2015

Also I'm seeing that my graphic cards are running in PCIE 2.0 x2 mode, while it should be running in x16 mode.
Both GPU-Z and AMD CCC are reporting the same.
Maybe a faulty motherboard?

jaykao0918 · Oct 20, 2015

The BSODs are still coming.
Thinking about sending the motherboard in for RMA but I'm afraid ASUS won't be able to reproduce the problems.

Any suggestions?

blueelvis · Oct 30, 2015

Sorry for the delay in response. Could you please upload a freshly generated ZIP file so that I could analyse them?

-Pranav

jaykao0918 · Nov 9, 2015

Hi:

Fresh dump files have been uploaded.

Also, I know some of the 0x9F BSODs were most likely caused by my external hard drive.
I already bought a new drive, but copying files when the computer might BSOD at anytime isn't really an option.

Thanks in advance for your help.

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Win 7 BSOD bugcheck 0x1e

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