[SOLVED] 0x124_GenuineIntel WHEA_UNCORRECTABLE_ERROR - Windows 7 x64

Murf · Jun 16, 2015

Hello,

I bought and built a new pc for a freind recently, and it's been giving bluescreens for some time now.

· OS - Windows 7 x64 Ultimate
· First OS installed
· OS purchased myself
· Age of hardware: 7 months
· Age of OS: 7 months, not reinstalled

· CPU: i7 - 4790k
· GPU: Zotac GeForce GTX970
· Mainboard: ASRock Fatal1ty Z97 Killer
· PSU: Thermaltake Hamburg 530W

· Desktop

The Sysnative BSOD Dump + System File Collection App gets stuck after "Autoruns" and keeps "Waiting for SystemInfo". I have zipped up the folder it created thus far, and uploaded it. Please tell me if you need additional information and how to resolve this problem.

Things I tried:

-resetting overclocking settings
-resetting BIOS
-Stresstesting CPU (prime95)
-Stresstesting GPU (FurMark)
-Memtest (Bootable version)
-HDD and SSD Test (SeaTools)
-checked for driver updates

Murf

x BlueRobot · Jun 17, 2015

What were the results of the tests which you ran? Please note we can't assume that they all produced passes.

x BlueRobot · Jun 17, 2015

Code:

BugCheck 124, {0, fffffa8009a41028, be000000, 100110a}

Probably caused by : GenuineIntel

Code:

4: kd> !errrec fffffa8009a41028
===============================================================================
Common Platform Error Record @ fffffa8009a41028
-------------------------------------------------------------------------------
Record Id     : 01d0a861d556d4a7
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/16/2015 18:52:15 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009a410a8
Section       @ fffffa8009a41180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009a410f0
Section       @ fffffa8009a41240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8009a41240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8009a41138
Section       @ fffffa8009a412c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 4 Bank 8)
  Status      : 0xbe0000000100110a
  Address     : 0x00000001292faf80
  Misc.       : 0x0000021084000086

The bugcheck appears to be caused by a generic Level 2 cache error. What are your temperatures? Do you have any warranty?

Motherboard Information:

Code:

4: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.8, DMIVersion 39, Size=1564]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = P1.50
BiosReleaseDate = 09/16/2014
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
SystemFamily = To Be Filled By O.E.M.
SystemVersion = To Be Filled By O.E.M.
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
BaseBoardProduct = Z97 Killer
BaseBoardVersion =

CPU Information:

Code:

4: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998

Code:

4: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3998
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 60 Stepping 3
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Update Signature = REG_BINARY 0,0,0,0,19,0,0,0
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 1900000000

Murf · Jun 17, 2015

Tests gone through without errors. CPU Temperature maxed out at about 71°C and GPU temperature maxed out at about 79°C. (During stresstesting)

There should be warranty left on all parts, will write again if I'm certain.

I assume you're suggesting to update BIOS and to overclock CPU by 2 MHz?

Murf · Jun 26, 2015

Okay, so updating BIOS and oc'ing by 2MHz apparently did the trick. It didn't bluescreen when it usually did.
Thank you!

Search

Search

[SOLVED] 0x124_GenuineIntel WHEA_UNCORRECTABLE_ERROR - Windows 7 x64

Murf

New member

Attachments

x BlueRobot

Administrator

x BlueRobot

Administrator

Murf

New member

Murf

New member