1. #1

    Random BSOD + Verifier triggers BSOD on startup

    The "jcgriff2 BSOD File Collection app " gives the following errors: (possibly because I have moved the location of my documents folder to another driver?):
    "
    There is a problem with the Environement variables on this system.
    Unable to determine the location of the Documents or Desktop folders.


    Copy and paste the following information to the
    forum where you are receiving assistance:
    *********************************************************************


    Microsoft Windows [Version 6.1.7601]


    HomeDrive C:
    HomePath \Users\eyeland
    Userprofile C:\Users\eyeland
    *********************************************************************
    "
    I had to use system restore to boot after the BSOD, and the only minidump I can find seems to be the one generated by an earlier BSOD (the the one that led me to run the driver verifier...
    What to do? :)
    I have attacted the system health report and the minidump from the previous BSOD /not the one caused by verifier)
    Thanks in advance for any and all assistance :)Attachment 771
    Last edited by jcgriff2; 07-16-2017 at 04:37 PM.


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  2. #2
    niemiro's Avatar
    Join Date
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    Re: Random BSOD + Verifier triggers BSOD on startup

    Hello, and welcome to Sysnative!

    I am very sorry that you have problems running the collection device. I will pass this on to the developers of that app.

    Thank you for uploading that minidump though, it really helped.

    Someone else will be along shortly to give you a full analysis, but since I am here, I will ask one question.

    This crash seems to be caused by a Korg MIDI device. Do you still use such a device? If you don't use this device any more, we can simply remove the driver and hope that that solves the problem. If you do still use the device, there is more of a problem. First, you should try to update the driver, if you must still use the device: http://www.korg.co.uk/downloads/driver/dl_driver.asp

    So my real question is whether or not you still use this device. Do you have such a device (and which device)? Thanks.

    Code:
    BUCKET_ID:  X64_0x9F_3_KORGUM64_IMAGE_usbhub.sys
    Followup: MachineOwner
    ---------
    0: kd> !irp fffffa8008ad2010
    Irp is active with 11 stacks 9 is current (= 0xfffffa8008ad2320)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  1 fffffa8008dca310 00000000 00000000-00000000    pending
           Unable to load image \SystemRoot\System32\Drivers\KORGUM64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for KORGUM64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for KORGUM64.SYS
     \Driver\KORGUMDS
       Args: 00014400 00000001 00000003 00000002
     [ 16, 2]   0 e1 fffffa8008dcb960 00000000 00000000-00000000    pending
            \Driver\ksthunk (IopUnloadSafeCompletion)
       Args: 00014400 00000001 00000003 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008dba420    
       Args: 00000000 00000000 00000000 00000000
    
    0: kd> lmvm KORGUM64
    start             end                 module name
    fffff880`08c29000 fffff880`08c34000   KORGUM64 T (no symbols)           
        Loaded symbol image file: KORGUM64.SYS
        Image path: \SystemRoot\System32\Drivers\KORGUM64.SYS
        Image name: KORGUM64.SYS
        Timestamp:        Mon Oct 04 07:32:01 2010 (4CA974E1)
        CheckSum:         0000986E
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    A full analysis will be along shortly, but this will help to prepare for then. Good luck!

    Richard
    Patrick says thanks for this.

  3. #3

    Re: Random BSOD + Verifier triggers BSOD on startup

    Hello and welcome to Sysnative!

    BSOD BUGCHECK SUMMARY

    Code:
    
    Loading Dump File [C:\Users\BSOD\_jcgriff2_\dbug\__Kernel__\061012-22417-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Sun Jun 10 03:05:29.283 2012 (UTC - 4:00)
    System Uptime: 0 days 0:29:40.421
    BugCheck 9F, {3, fffffa8008dbf060, fffff800041d2518, fffffa8008ad2010}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : usbhub.sys
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x9F_3_KORGUM64_IMAGE_usbhub.sys
    Bugcheck code 0000009F
    Arguments 00000000`00000003 fffffa80`08dbf060 fffff800`041d2518 fffffa80`08ad2010
    BiosVersion = 7LETC9WW (2.29 )
    BiosReleaseDate = 03/18/2011
    SystemManufacturer = LENOVO
    SystemProductName = 7661GN3
    MaxSpeed:     2100
    CurrentSpeed: 2094
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    


    *** 3rd PARTY DRIVER LIST ***
    *** 3rd PARTY DRIVER LIST ***


    Code:
    
    61883.sys                   Mon Jul 13 20:06:43 2009 (4A5BCC13)
    ADIHdAud.sys                Mon May 18 13:31:55 2009 (4A119B8B)
    ApsHM64.sys                 Tue Mar 29 05:55:16 2011 (4D91AC84)
    Apsx64.sys                  Tue Mar 29 05:58:36 2011 (4D91AD4C)
    CAXHWAZL.sys                Fri Dec 22 15:30:47 2006 (458C4077)
    CAX_CNXT.sys                Fri Dec 22 15:29:46 2006 (458C403A)
    CAX_DPV.sys                 Fri Dec 22 15:33:24 2006 (458C4114)
    DzHDD64.sys                 Mon Oct 24 06:10:13 2011 (4EA53985)
    ElbyCDIO.sys                Thu Dec 17 17:25:16 2009 (4B2AAFCC)
    KORGUM64.SYS                Mon Oct 04 02:32:01 2010 (4CA974E1)
    LenovoRd.sys                Mon May 11 05:33:56 2009 (4A07F104)
    MpFilter.sys                Fri Mar 09 06:05:26 2012 (4F59E3F6)
    SMCLIB.SYS                  Mon Jul 13 20:00:35 2009 (4A5BCAA3)
    SynTP.sys                   Fri Dec 23 15:27:25 2011 (4EF4E42D)
    TVicPort64.SYS              Wed Mar 30 05:12:54 2005 (424A6D96)
    Tppwr64v.sys                Mon Nov 28 23:08:06 2011 (4ED45AA6)
    TuneUpUtilitiesDriver64.sys Thu Sep 17 07:54:52 2009 (4AB2238C)
    Tvti2c.sys                  Sun May 29 21:36:58 2011 (4DE2F4BA)
    VClone.sys                  Sun Aug 09 17:25:45 2009 (4A7F3ED9)
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    avc.sys                     Mon Jul 13 20:06:43 2009 (4A5BCC13)
    dump_iaStor.sys             Fri Aug 07 08:23:37 2009 (4A7C1CC9)
    e1e6032e.sys                Tue Mar 24 14:17:23 2009 (49C923B3)
    echo1394.sys                Thu Jan 26 15:09:07 2012 (4F21B2E3)
    iaStor.sys                  Fri Aug 07 08:23:37 2009 (4A7C1CC9)
    ibmpmdrv.sys                Wed Jul 27 04:02:55 2011 (4E2FC62F)
    igdkmd64.sys                Thu Aug 06 13:06:39 2009 (4A7B0D9F)
    mdmxsdk.sys                 Mon Jun 19 17:27:26 2006 (449716BE)
    netw5v64.sys                Thu Mar 26 12:21:24 2009 (49CBAB84)
    psadd.sys                   Mon Dec 26 20:09:28 2011 (4EF91AC8)
    scfilter.sys                Sat Nov 20 05:09:59 2010 (4CE79E77)
    smiifx64.sys                Tue Sep 07 00:38:27 2010 (4C85C1C3)
    uxpatch.sys                 Mon Jul 13 01:09:18 2009 (4A5AC17E)
    xaudio64.sys                Tue Nov 28 19:45:04 2006 (456CD810)
    

    Code:
    
    http://sysnative.com/drivers/driver.php?id=61883.sys
    http://sysnative.com/drivers/driver.php?id=ADIHdAud.sys
    http://sysnative.com/drivers/driver.php?id=ApsHM64.sys
    http://sysnative.com/drivers/driver.php?id=Apsx64.sys
    http://sysnative.com/drivers/driver.php?id=CAXHWAZL.sys
    http://sysnative.com/drivers/driver.php?id=CAX_CNXT.sys
    http://sysnative.com/drivers/driver.php?id=CAX_DPV.sys
    http://sysnative.com/drivers/driver.php?id=DzHDD64.sys
    http://sysnative.com/drivers/driver.php?id=ElbyCDIO.sys
    http://sysnative.com/drivers/driver.php?id=KORGUM64.SYS
    http://sysnative.com/drivers/driver.php?id=LenovoRd.sys
    http://sysnative.com/drivers/driver.php?id=MpFilter.sys
    http://sysnative.com/drivers/driver.php?id=SMCLIB.SYS
    http://sysnative.com/drivers/driver.php?id=SynTP.sys
    http://sysnative.com/drivers/driver.php?id=TVicPort64.SYS
    http://sysnative.com/drivers/driver.php?id=Tppwr64v.sys
    http://sysnative.com/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://sysnative.com/drivers/driver.php?id=Tvti2c.sys
    http://sysnative.com/drivers/driver.php?id=VClone.sys
    http://sysnative.com/drivers/driver.php?id=WinRing0x64.sys
    http://sysnative.com/drivers/driver.php?id=amdxata.sys
    http://sysnative.com/drivers/driver.php?id=avc.sys
    http://sysnative.com/drivers/driver.php?id=dump_iaStor.sys
    http://sysnative.com/drivers/driver.php?id=e1e6032e.sys
    http://sysnative.com/drivers/driver.php?id=echo1394.sys
    http://sysnative.com/drivers/driver.php?id=iaStor.sys
    http://sysnative.com/drivers/driver.php?id=ibmpmdrv.sys
    http://sysnative.com/drivers/driver.php?id=igdkmd64.sys
    http://sysnative.com/drivers/driver.php?id=mdmxsdk.sys
    http://sysnative.com/drivers/driver.php?id=netw5v64.sys
    http://sysnative.com/drivers/driver.php?id=psadd.sys
    http://sysnative.com/drivers/driver.php?id=scfilter.sys
    http://sysnative.com/drivers/driver.php?id=smiifx64.sys
    http://sysnative.com/drivers/driver.php?id=uxpatch.sys
    http://sysnative.com/drivers/driver.php?id=xaudio64.sys
    It's a 9F power state failure bugcheck that's pointing to usbhub.sys, so it's more than likely a device connected to a USB port that is using a 3rd party driver (software for the device, etc). In the failure bucket ID - "FAILURE_BUCKET_ID: X64_0x9F_3_KORGUM64_IMAGE_usbhub.sys" KORGUM64.sys is the KORG USB-MIDI Driver for Windows. I would recommend either updating this driver from Korg's website, or disconnecting the Korg device and uninstalling the software.

    Edit: Haha! Right on time with niemiro. Great minds think alike
    niemiro and zigzag3143 say thanks for this.

  4. #4
    Wrench97's Avatar
    Join Date
    Feb 2012
    Location
    S.E. Pennsylvania
    Posts
    2,612

    Re: Random BSOD + Verifier triggers BSOD on startup

    Uninstall the Within network Theme package 3rd crash this week that it's shown up the last 2 this driver was what DV indicated.

    The tool has be run from documents folder on the C drive.

    What driver was named on the screen when DV caused it to fault?
    You may have to turn off auto-reboot in order to see it.

    From the dump provided theses drivers are out of date.

    amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    iaStor.sys Fri Aug 07 08:23:37 2009 (4A7C1CC9)
    DzHDD64.sys Mon Oct 24 06:10:13 2011 (4EA53985) Lenovo utilities> http://www-307.ibm.com/pc/support/si.../homeLenovo.do
    Apsx64.sys Tue Mar 29 05:58:36 2011 (4D91AD4C) Same as above
    ApsHM64.sys Tue Mar 29 05:55:16 2011 (4D91AC84) Same as above
    TVicPort64.SYS Wed Mar 30 05:12:54 2005 (424A6D96) Again a very old pre win7 driver for a TV port device?
    mdmxsdk.sys Mon Jun 19 17:27:26 2006 (449716BE) Conexant Modem Diagnostic Interface x86 Driver http://www.conexant.com/support/
    xaudio64.sys Tue Nov 28 19:45:04 2006 (456CD810)> Does not look like it came with the system dated years before Win7 Conexant modem audio > http://www.conexant.com/support/
    61883.sys Mon Jul 13 20:06:43 2009 (4A5BCC13)Should come through Windows update
    avc.sys Mon Jul 13 20:06:43 2009 (4A5BCC13) Should come through Windows update
    echo1394.sys Thu Jan 26 15:09:07 2012 (4F21B2E3)
    TuneUpUtilitiesDriver64.sys Thu Sep 17 07:54:52 2009 (4AB2238C) Uninstall these programs often do more harm then good
    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1) Real temp perhaps?
    dump_iaStor.sys Fri Aug 07 08:23:37 2009 (4A7C1CC9)
    Tppwr64v.sys Mon Nov 28 23:08:06 2011 (4ED45AA6)Lenovo driver see above
    smiifx64.sys Tue Sep 07 00:38:27 2010 (4C85C1C3) Lenovo driver see above
    ElbyCDIO.sys Thu Dec 17 17:25:16 2009 (4B2AAFCC) CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3) Intel 82562V-2 10/100 Network Connection Ethernet driver http://downloadcenter.intel.com/Default.aspx?lang=eng
    igdkmd64.sys Thu Aug 06 13:06:39 2009 (4A7B0D9F) Intel Graphics driver> http://downloadcenter.intel.com/Default.aspx

    netw5v64.sys Thu Mar 26 12:21:24 2009 (49CBAB84) Intel Wireless WiFi Link Driver
    CAXHWAZL.sys Fri Dec 22 15:30:47 2006 (458C4077) Conexant Modem
    ADIHdAud.sys Mon May 18 13:31:55 2009 (4A119B8B) Audio driver > Lenovo
    VClone.sys Sun Aug 09 17:25:45 2009 (4A7F3ED9) VirtualCloneCD Driver by Elaborate Bytes AG
    psadd.sys Mon Dec 26 20:09:28 2011 (4EF91AC8) Lenov0 Utilities
    Tvti2c.sys Sun May 29 21:36:58 2011 (4DE2F4BA) Lenov0 Utilities
    SynTP.sys Fri Dec 23 15:27:25 2011 (4EF4E42D) Lenov0 Utilities > Touch pad driver
    ibmpmdrv.sys Wed Jul 27 04:02:55 2011 (4E2FC62F) Lenov0 Utilities > Power Managment driver
    CAX_DPV.sys Fri Dec 22 15:33:24 2006 (458C4114) Conexant Modem
    uxpatch.sys Mon Jul 13 01:09:18 2009 (4A5AC17E) Uninstall the Within network Theme package 3rd time this week I seen this as the cause
    scfilter.sys Sat Nov 20 05:09:59 2010 (4CE79E77) Win update
    KORGUM64.SYS Mon Oct 04 02:32:01 2010 (4CA974E1) KORG USB-MIDI Driver not in our data base so it may be OK
    CAX_CNXT.sys Fri Dec 22 15:29:46 2006 (458C403A) Conexant Modem
    LenovoRd.sys Mon May 11 05:33:56 2009 (4A07F104) Lenovo
    SMCLIB.SYS Mon Jul 13 20:00:35 2009 (4A5BCAA3) Win update
    niemiro and zigzag3143 say thanks for this.

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