DSOD Encountered an uncorrecteble hardware error - Windows 7 x64

callrcalle · May 26, 2015

Hi there!
I recently reformatted my drives and reinstalled windows combined with buying a new graphics card. However pretty soon after my computer started crashing, most often with BSOD "system encountered an uncorrectable hardware error...", when playing games. (hearthstone, crysis and witcher 3). The crash usually happens after a little while playing, however it can be 5 minutes or 4 hours of playtime before the crash. I've manged to play for more than 5 hours without a crash however in 9/10 cases the blue screen does appear when playing. I've tried really hard to find a solution but now realize that I need help from someone with knowledge.
Edit: I've also used the program "bluescreen view" to find out what is causing the crashes. And it said something about "hal.dll + 12a3b" being the address causing the crashes, which did not make me any wiser but might be helpful for you.

My specs are:
Windows 7 professional
Nvidia Geforce gtx 970 Strix
Asus p9x79 (motherboard)
ocz Technology 650W zs series power supply
Intel Core i7 3820
4x4Gb RAM

I've build the system myself with a friend. It is a desktop computer.

I'd be really happy and would appreciate help a lot! And please let me now if there is anything else you need to know or want to help me :)

Here are the attachments from "Sysnative" and "resource and performance monitor".

View attachment 12653
View attachment Resource and performance monitor.zip

Jared · May 26, 2015

Code:

0: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`13fd6028 00000000`be000000 00000000`00800400

0: kd> !errrec fffffa8013fd6028
===============================================================================
Common Platform Error Record @ fffffa8013fd6028
-------------------------------------------------------------------------------
Record Id     : 01d0967e9d80b543
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/25/2015 0:07:18 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8013fd60a8
Section       @ fffffa8013fd6180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000206d7
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8013fd60f0
Section       @ fffffa8013fd6240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : d7 06 02 00 00 08 20 00 - bf e3 be 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8013fd6240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8013fd6138
Section       @ fffffa8013fd62c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 0 Bank 3)
  Status      : 0xbe00000000800400
  Address     : 0x0000380002ebd96b
  Misc.       : 0x000000000003ffff

Fatal hardware error occurred on the primary processor in the 3rd memory bank, an internal timer error of some kind.
Is your graphics card still under warranty? If so, I would RMA it.
Given that the crashes started soon after installing it.

callrcalle · May 26, 2015

Thanks for the help!
So it is the Graphics card that's causing the crashes? I've had some trouble back and fourth before I installed the new graphics card as well. I think It's still under warranty though since I bought it a month or so ago. So I'll RMA it if you think that's the best way to go?

Jared · May 26, 2015

It could be a failing CPU, in fact that's the component I would have leaned towards more, but given that you say the problems started after installing the grpahics card, that would be the best option.

I've had some trouble back and fourth before I installed the new graphics card as well

Could you expand on this? What type of trouble?

callrcalle · May 26, 2015

About a couple of months ago I handed in my computer to some people who ran diagnostics and such on it and concluded that one RAM slot on the motherboard was broken and therefore my computer crashed with the same BSOD randomly when I played games. They fixed it by placing that RAM in a different slot though. Therefore I reckoned that it might be some similar problem now or maybe some problems related to the motherboard since it was the villain last time. However that was just my uneducated guess.

Jared · May 26, 2015

That's not fixing the problem.
You could run memtest86+ to see if the RAM slot is bad or not, if it is, then you've got a bad motherboard.

callrcalle · May 26, 2015

I ran it for about 30-40 minutes yesterday but nothing showed up. Do I need to run it longer? and if something is wrong with the motherboard do I need to replace it? :O

Jared · May 26, 2015

My apologies, you need to run it for at least 8 passes, which varies in time depending on how much RAM you have.

Yes, if the motherboard is failing, it will need replacing.

callrcalle · May 26, 2015

Okey thanks! I will run it again now then. Does anything indicate when the diagnostics are done?

Jared · May 26, 2015

Yes, it will show errors.

View attachment 12658

callrcalle · May 26, 2015

But does it say anything when completed or when can you know that it has done enough?

Jared · May 26, 2015

It tests forever, just stop it after 8 passes, if no errors come up, then you're fine.
If they do, then you can change the slots the RAM sticks are in and test it again to see if the stick(s) is faulty or if the motherboard is faulty.

callrcalle · May 26, 2015

Okey will do! thanks!

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DSOD Encountered an uncorrecteble hardware error - Windows 7 x64

callrcalle

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

Member

Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

Member

Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

Member

Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

Member

Jared

Sysnative Staff, BSOD Kernel Dump Expert

callrcalle

Member