I'm getting BSOD - Windows 7 x86

Docfxit · Apr 18, 2015

In trying to figure out why I'm getting BOSD's I ran Verifier.

After re-booting I received the first BSOD with Verifier.

Stop: 0x000000C9

No sys files are listed.

Second BSOD with Verifier.

Stop: 0x0000000A

I have attached two minidumps.

Win7 sp1 Pro 32bit.

Antivirus: Bitdefender

Thank you,

Docfxit

Patrick · Apr 22, 2015

None of the dumps are verifier enabled, by the way.

Antivirus: Bitdefender

Your problem.

Code:

1: kd> .bugcheck
Bugcheck code 1000004A
Arguments 91f19c80 00000002 00000000 00000000

Can't go any further due to an exception in the debugger:

Code:

c0000005 Exception in ext.analyze debugger extension.
      PC: 00000000  VA: 00000000  R/W: 8  Parameter: 00000000

Code:

*** WARNING: Unable to verify timestamp for bdselfpr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdselfpr.sys

Bitdefender's self-protection driver involved in the bug check.

BitDefender removal - How to uninstall Bitdefender

Docfxit · Apr 22, 2015

Thank you for the reply...

I received another BSOD without the verifier running.

If you think it's a good idea, I can turn on the verifier anytime. I get a BSOD immediately.

Thank you,

Docfxit

Patrick · Apr 22, 2015

Remove Bitdefender.

Docfxit · Apr 24, 2015

Thank you for the reply.

I removed Bitdefender as soon as you posted the request.

I have received another BSOD today.

Thank you ahead of time for looking at it.

Docfxit

Patrick · Apr 24, 2015

Zone Alarm is your issue.

https://www.sysnative.com/forums/bs...d-0x7f-windows-7-x86-post99180.html#post99180

I told you to remove it on March 30th.

Docfxit · Apr 25, 2015

Patrick said:
Zone Alarm is your issue.

https://www.sysnative.com/forums/bs...d-0x7f-windows-7-x86-post99180.html#post99180

I told you to remove it on March 30th.

I don't know if you realize that the machine we were working on on March 30th was my desktop named Docfxit. And you did such a good job on that one, I decided to let you have a crack at fixing this laptop called DocfxitLt.

I have now removed ZoneAlarm from my Laptop. I do follow your instructions.

Thanks,

Docfxit

Patrick · Apr 26, 2015

:thumbsup2:

Let me know how it goes.

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I'm getting BSOD - Windows 7 x86

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