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  1. #1

    0x101 "A clock interrupt was not received on a secondary processor..."

    OS
    Win 7 x64 OEM.

    System Age
    System was built in June 2011 from (supposedly) new components. PSU was replaced about 2 months ago when system failed to startup (there was a high pitched sound coming from the PSU).

    Age of OS install
    About a month ago, my system booted to a heavily pixelated swirly mess, unfortunately I don't have any captures of this. The system started normally after a cold boot. However it seemed sluggish so I decided to reformat after exhausting my limited knowledge when trying to diagnose the problem.

    CPU
    Intel i5-2500K

    Video Card
    ASUS HD 6850

    Motherboard
    ASUS P8P67-M PRO

    PSU
    XFX 850W (I may have gone a bit overboard after the 650W Corsair PSU failed).

    System Manufacturer
    A recently defunct firm called Easy PC.

    I wish I had found a site like this months ago. I consider myself only semi capable with PC's, this sort of thing has me stumped.

    I'll start at the beginning.

    The build I ordered from Easy PC was meant to be ready overclocked, I think even without hindsight this was a stupid thing to do. When I first booted the PC, the first message was something along the lines of "Overclock failed". So I went into setup and set everything to default values and managed to boot to OS. When I contacted Easy PC they cited "Low voltage mains power" as the reason why the overclock failed (this sounds like rubbish to me, but then again I know nothing).

    Ever since I have been plagued with 0x101 BSOD. They mainly seem to occur when the system is under stress, especially in unoptimised games which are in Beta and the like. I can't shake the feeling that the CPU is simply borked because of the failed overclock message I mentioned. I hope this isn't the case because I presume getting any kind of warranty support for the CPU will be impossible now that Easy PC has closed for business. I already voided the warranty for the rig when I replaced the PSU, this was after Easy PC had closed down.

    I know virtually nothing about debugging BSOD, so I hope my ignorance doesn't anger you. I presume the script I ran collected all the information you need to debug. I also zipped a dxdiag file with the PERFMON report, in case I missed anything.

    Thanks for reading.

    Edit: Because I fail at proof reading.
    Edit 2: Because I forgot about a reformat.
    Last edited by jcgriff2; 07-16-2017 at 04:30 PM.


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,851
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Hi -

    All 9 BSOD have bugcheck 0x101 = CPU hang

    The usually are hardware related.

    Run the Driver Verifier - see if any 3rd party drivers are flagged - http://www.sysnative.com/forums/show...r-BSOD-related

    Test Video - http://www.sevenforums.com/tutorials...ark.html?ltr=V
    Test CPU - http://www.sevenforums.com/tutorials...t-prime95.html

    I'll ask others to review this as well.

    Regards. . .

    jcgriff2

    `

    BSOD SUMMARY
    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050812-35100-01.dmp]
    Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
    Debug session time: Tue May  8 14:49:24.392 2012 (GMT-4)
    System Uptime: 0 days 6:04:09.781
    BugCheck 101, {31, 0, fffff88002f65180, 2}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`02f65180 00000000`00000002
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052112-22339-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Mon May 21 08:21:05.292 2012 (GMT-4)
    System Uptime: 0 days 1:45:34.655
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052512-29530-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Fri May 25 08:27:25.149 2012 (GMT-4)
    System Uptime: 0 days 2:04:24.164
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  avgidsagent.ex
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052512-29920-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Fri May 25 06:22:14.251 2012 (GMT-4)
    System Uptime: 0 days 1:28:45.640
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052612-37143-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Sat May 26 09:30:07.531 2012 (GMT-4)
    System Uptime: 0 days 0:10:17.546
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  Launcher.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052712-24835-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Sun May 27 16:05:46.191 2012 (GMT-4)
    System Uptime: 0 days 0:32:06.206
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  avgmfapx.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052912-26098-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Tue May 29 08:32:24.061 2012 (GMT-4)
    System Uptime: 0 days 2:49:52.450
    BugCheck 101, {31, 0, fffff880009ea180, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ea180 00000000`00000001
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\052912-27097-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Tue May 29 16:21:50.279 2012 (GMT-4)
    System Uptime: 0 days 7:48:46.294
    BugCheck 101, {31, 0, fffff88002f65180, 2}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  Launcher.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`02f65180 00000000`00000002
    BiosVersion = 1004
    BiosReleaseDate = 11/24/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\053012-21590-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Wed May 30 10:37:58.278 2012 (GMT-4)
    System Uptime: 0 days 0:15:22.668
    BugCheck 101, {31, 0, fffff880009ec180, 1}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  Launcher.exe
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    Bugcheck code 00000101
    Arguments 00000000`00000031 00000000`00000000 fffff880`009ec180 00000000`00000001
    BiosVersion = 3602
    BiosReleaseDate = 04/24/2012
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
    	    
                 
           J. C. Griffith, Microsoft MVP (jcgriff2)   
                 
               https://mvp.support.microsoft.com/profile/Griffith   
    
               www.sysnative.com
                 
               www.jcgriff2.com 
    
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
    
      
    
    oatcoatedstoat says thanks for this.

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  3. #3

    Join Date
    Mar 2012
    Posts
    469

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Hi there,

    Yeah, we're prolly dealing with some faulty hardware here. Unfortunately, one can't tell from the minidump. 0x101 crashdumps can only be debugged with access to at least a kernel dump. It's the MEMORY.DMP file located in your Windows directory. Zip it up and upload it using some website like MirrorCreator.com or some other metaupload site, since it'll be way too big for here.

    Btw, I noticed your syslog is smothered in bad block errors from your HD(s). You may wanna do a chkdsk on em. Use the Disk Check tool (CHKDSK) in Windows for each drive, and make sure both options are selected. Restart after you set all of em up for disk checking, since one or more will ask that you restart to initiate the check. Just so you know, while 0x101 often is caused by CPU failure, anything else can cause it too, including HD problems, so check those out first.
    oatcoatedstoat says thanks for this.

  4. #4

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Thanks for the quick replies guys.

    I ran memtest and it passed all tests with no errors. After that I ran the driver verifier, it flagged a driver immediately before reaching desktop. I have attached the associated dump file.

    I'll move on to testing CPU and video next.

    Edit: Regarding CHKDSK, I have done this quite recently and came up with nothing but I will try it again I suppose, after CPU and Video. I do have an external HDD which went out of comission recently. Though I suppose the syslog (I don't even know what this is) would be referring to the main drive. I'll upload the kernel dump soon, not at the relevant computer at the time of writing.
    Last edited by jcgriff2; 07-16-2017 at 04:31 PM.

  5. #5

    Join Date
    Mar 2012
    Posts
    469

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    In this crashdump, you have some old Zone Alarm drivers (May 2011) that's playing foul by referencing a user handle when in kernel mode. I personally can't see how this would cause 0x101 bugchecks, but it may be beyond my current expertise to understand the correlation. Still, you will want to update Zone Alarm. Though honestly, you'll probably want another firewall solution. I can't tell you how many times I and others have been bereft of sanity generated by its buggy nature. I personally can't point you to any viable alternatives, unfortunately, but I'm sure others can, and it'd be better off than using Zone Alarm.

    As for the syslog entries, the latest drive issue was detected yesterday. The latest event that recorded a bad block, however, was on the 25th, and that was referencing \Device\Harddisk2\DR2, so I could see that as your external drive. The other drive issues though are reported from \Device\Harddisk1\DR1, so that's most likely your Windows drive. Understand that both drives did report bad blocks.
    oatcoatedstoat says thanks for this.

  6. #6

    Join Date
    Feb 2012
    Posts
    2,086
    Blog Entries
    7

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Reported bad blocks call for a hard drive diagnostic. Here's the procedure that I suggest: http://www.carrona.org/hddiag.html

    Interestingly there's only 1 hard drive (with 2 partitions in your system) - it's listed as Disk 0. There is a 1gB USB flash drive attached that is listed as Disk 1. Still, a hard drive diagnostic is called for.

    Zone Alarm - we see too many issues with this, and they're not always real easy to diagnose. I suggest uninstalling it to see if it's causing the problem. If you must use a 3rd party firewall extension, I suggest this free tool that offers finer control of the Windows Firewall: http://www.sphinx-soft.com/Vista/order.html The Driver Verifier memory dump blames it, so it's got to be removed in order to test it.

    This is most likely a hardware error. They (hardware errors) are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues
    - low-level driver problems (such as the problems that we see with ZoneAlarm)
    - or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

    You have a number of older drivers that need to be updated. If no update is available, then they should be removed from your system.
    Links to the Driver Reference Table (DRT) are included to help you figure out where to update them from:

    AsUpIO.sys Sun Jul 05 22:21:38 2009 (4A515FB2)
    ASUS hardware monitoring software related - you'll have to go through each installed Asus program to figure out which one it is.
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
    LogMeIn Hamachi Virtual etwork interface driver
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys

    cm11264.sys Wed Nov 25 04:52:46 2009 (4B0CFE6E)
    C-Media USB Audio Driver (WDM) in this case it probably belongs to your Sennheiser 3D G4ME1 device
    http://www.carrona.org/drivers/drive...id=cm11264.sys (description not uploaded to the DRT yet - it will be after I post this)

    I only ran the last memory dump and have attached the details below.

    The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

    - Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
    - Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
    - How I do it: http://www.carrona.org/howidoit.html

    3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
    Code:
    
    amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    avgtdia.sys  Sun Mar 18 23:53:32 2012 (4F66ADBC)
    avgrkx64.sys Mon Jan 30 22:11:41 2012 (4F275BED)
    avgidsha.sys Wed Apr 18 22:19:15 2012 (4F8F7623)
    avgmfx64.sys Fri Dec 23 07:08:12 2011 (4EF46F2C)
    avgldx64.sys Tue Feb 21 22:57:53 2012 (4F4467C1)
    AsUpIO.sys   Sun Jul 05 22:21:38 2009 (4A515FB2)
    AsIO.sys     Mon Aug 23 21:53:02 2010 (4C7325FE)
    atikmpag.sys Thu Apr 05 21:10:44 2012 (4F7E4294)
    vsdatant.sys Fri May 06 01:31:14 2011 (4DC387A2)
    HECIx64.sys  Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    hamachi.sys  Thu Feb 19 05:36:41 2009 (499D3639)
    atikmdag.sys Thu Apr 05 21:48:25 2012 (4F7E4B69)
    AtihdW76.sys Thu Feb 23 07:30:12 2012 (4F463154)
    Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
    asmtxhci.sys Wed Jan 26 21:19:16 2011 (4D40D624)
    cm11264.sys  Wed Nov 25 04:52:46 2009 (4B0CFE6E)
    asmthub3.sys Wed Jan 26 21:19:26 2011 (4D40D62E)
    
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=vsdatant.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys

    BSOD BUGCHECK SUMMARY
    Code:
    
    Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\053012-24398-01.dmp]
    Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
    Debug session time: Wed May 30 13:20:23.823 2012 (UTC - 4:00)
    System Uptime: 0 days 0:00:34.213
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by : vsdatant.sys ( vsdatant+8f733 )
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    BUGCHECK_STR:  0xc4_f6
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_vsdatant+8f733
    Bugcheck code 000000C4
    Arguments 00000000`000000f6 00000000`0000015c fffffa80`05faa340 fffff880`0417c733
    BiosVersion = 3602
    BiosReleaseDate = 04/24/2012
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3310
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
    oatcoatedstoat says thanks for this.

  7. #7

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    I didn't even know I had any ASUS programs still installed, even looking at my installed programs now I can't see anything. I uninstalled all ASUS programs when I read somewhere that they can cause instability. Am I missing the point though? Is there a way to get rid of unwanted drivers other than uninstalling programs?

    I have no idea what Zone Alarm drivers from May 2011 are doing on my machine, I reformatted about a month ago so surely this doesn't make sense? Regardless I have uninstalled Zone Alarm.

    I've also uninstalled Hamachi and Sennheiser 3DG4ME1 for now, since they both were apparently up to date.

    I'm certainly not Overclocking right now, but as I described in my first post, my system was initially overclocked by the company I paid to build it, this overclock failed when I booted for the first time and I reverted to defaults.

    I've uploaded the MEMORY.dmp file for kernel debugging to http://mir.cr/IIPAFHGR.

    I'll get on to doing the HDD diagnostics and afterward stress test the CPU as you recommend.

    Thanks for all your help so far.

  8. #8
    jcgriff2's Avatar
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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Did you use the Zone Alarm Removal Tool?

    http://download.zonealarm.com/bin/fr...load/clean.exe
    oatcoatedstoat says thanks for this.

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  9. #9

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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    How to safely remove a driver:
    - Make a System Restore point
    - Make a System Repair Disc (Start...All Programs...Maintenance...Create a System Repair Disc)
    - Make sure that the System Repair Disc works and that you can reach System Restore with it.

    Then
    - rename the driver from AsUpIO.sys to AsUpIO.BAD
    - use Autoruns (you should have it installed from the jcgriff2 report generation) to search for any instances of AsUpIO.sys. When you find them, disable them by removing the checkmark in the far left column.
    - Reboot the system and see if it works!
    - If not, boot with the System Repair Disc and use System Restore to restore the system to a point before you renamed the file and disabled the Autoruns entries.

    Just FYI - this doesn't always work. But if it doesn't there are other things that we can do to work around it.
    Last edited by usasma; 05-30-2012 at 07:12 PM.
    oatcoatedstoat says thanks for this.

  10. #10
    James7679's Avatar
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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Quote Originally Posted by oatcoatedstoat View Post
    The build I ordered from Easy PC was meant to be ready overclocked, I think even without hindsight this was a stupid thing to do. When I first booted the PC, the first message was something along the lines of "Overclock failed". So I went into setup and set everything to default values and managed to boot to OS. When I contacted Easy PC they cited "Low voltage mains power" as the reason why the overclock failed (this sounds like rubbish to me, but then again I know nothing).

    Ever since I have been plagued with 0x101 BSOD. They mainly seem to occur when the system is under stress, especially in unoptimised games which are in Beta and the like. I can't shake the feeling that the CPU is simply borked because of the failed overclock message I mentioned. I hope this isn't the case because I presume getting any kind of warranty support for the CPU will be impossible now that Easy PC has closed for business. I already voided the warranty for the rig when I replaced the PSU, this was after Easy PC had closed down.
    Thanks for reading.
    In your case, x101 is due to low vcore. SO, no, it's not a bunch of rubbish. When you reset to defaults, how did you do so? Also, you did not list your Memory and amount.
    oatcoatedstoat says thanks for this.

  11. #11

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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Additional information from the kernel dump that makes me think this is Zone Alarm we're dealing with:

    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {31, 0, fffff880009ec180, 1}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff880009ec180, The PRCB address of the hung processor.
    Arg4: 0000000000000001, 0.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  Launcher.exe
    
    CURRENT_IRQL:  d
    
    STACK_TEXT:  
    fffff880`08cd6918 fffff800`02cd7f3a : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`009ec180 : nt!KeBugCheckEx
    fffff880`08cd6920 fffff800`02c8ace7 : 00000000`00000000 fffff800`00000001 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4e2e
    fffff880`08cd69b0 fffff800`031f4895 : fffff800`0321a460 fffff880`08cd6b60 fffff800`0321a460 fffff800`00000000 : nt!KeUpdateSystemTime+0x377
    fffff880`08cd6ab0 fffff800`02c7d713 : 00000000`77157bbb fffff880`08cd6b01 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
    fffff880`08cd6ae0 00000000`7518cffd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLock+0x163
    00000000`0008e350 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7518cffd
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    
    BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
    
    Followup: MachineOwner
    ---------
    
    //check all running processors to see what's going on.
    
    0: kd> !running -it
    
    System Processors:  (000000000000000f)
      Idle Processors:  (0000000000000000) (0000000000000000) (0000000000000000) (0000000000000000)
    
           Prcbs             Current         (pri) Next            (pri) Idle
      0    fffff80002df3e80  fffffa8006261060 ( 8)                       fffff80002e01cc0  ................
    
    Child-SP          RetAddr           Call Site
    fffff880`08cd6918 fffff800`02cd7f3a nt!KeBugCheckEx
    fffff880`08cd6920 fffff800`02c8ace7 nt! ?? ::FNODOBFM::`string'+0x4e2e
    fffff880`08cd69b0 fffff800`031f4895 nt!KeUpdateSystemTime+0x377
    fffff880`08cd6ab0 fffff800`02c7d713 hal!HalpHpetClockInterrupt+0x8d
    fffff880`08cd6ae0 00000000`7518cffd nt!KiInterruptDispatchNoLock+0x163
    00000000`0008e350 00000000`00000000 0x7518cffd
    
      1    fffff880009ec180  fffff880009f6fc0 ( 0) fffffa800394f540 (22) fffff880009f6fc0  ................
    
    Child-SP          RetAddr           Call Site
    00000000`00000000 00000000`00000000 0x0
    
      2    fffff88002f65180  fffffa80036aead0 (16) fffffa80036ae5e0 (23) fffff88002f6ffc0  ................
    
    Child-SP          RetAddr           Call Site
    fffff880`03316740 fffff800`02c6afe4 nt!KeFlushMultipleRangeTb+0x260
    fffff880`03316810 fffff800`02cf94f5 nt!MiAgeWorkingSet+0x64a
    fffff880`033169c0 fffff800`02c6b116 nt! ?? ::FNODOBFM::`string'+0x4cd46
    fffff880`03316a40 fffff800`02c6b5cb nt!MmWorkingSetManager+0x6e
    fffff880`03316a90 fffff800`02f17e6a nt!KeBalanceSetManager+0x1c3
    fffff880`03316c00 fffff800`02c71f06 nt!PspSystemThreadStartup+0x5a
    fffff880`03316c40 00000000`00000000 nt!KiStartSystemThread+0x16
    
      3    fffff88002fd7180  fffffa80037c02c0 (11) fffffa80065ffb50 (21) fffff88002fe1fc0  ................
    
    Child-SP          RetAddr           Call Site
    fffff880`09462880 fffff800`02cb5acd nt!KxFlushEntireTb+0x93
    fffff880`094628c0 fffff800`02cd9e90 nt!KeFlushTb+0x119
    fffff880`09462940 fffff800`02c8de8d nt! ?? ::FNODOBFM::`string'+0xae02
    fffff880`09462980 fffff800`02c7f2ee nt!MmAccessFault+0xa7d
    fffff880`09462ae0 00000000`6862ce6a nt!KiPageFault+0x16e
    00000000`0e29fba0 00000000`00000000 0x6862ce6a
    
    //PRCB of Proc1 matches up with the PRCB of the failing processor mentioned in the bugcheck code (Arg3). Let's look at more info on it:
    
    0: kd> !prcb 1
    PRCB for Processor 1 at fffff880009ec180:
    Current IRQL -- 0
    Threads--  Current fffff880009f6fc0 Next fffffa800394f540 Idle fffff880009f6fc0
    Processor Index 1 Number (0, 1) GroupSetMember 2
    Interrupt Count -- 0014c1cb
    Times -- Dpc    00000004 Interrupt 0000001e 
             Kernel 0000b7d7 User      00002c49 
    
    //Notice current IRQL is at 0. Let's confirm:
    
    0: kd> !irql 1
    Debugger saved IRQL for processor 0x1 -- 0 (LOW_LEVEL)
    
    //It appears IRQL is at 0, but again, this may be erroneous, given that we aren't really getting a good context of the processor right now. Observe:
    
    0: kd> ~1
    
    1: kd> r
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000000 rsp=0000000000000000 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up di pl nz na pe nc
    cs=0000  ss=0000  ds=0000  es=0000  fs=0000  gs=0000             efl=00000000
    00000000`00000000 ??              ???
    
    1: kd> kv
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
    
    //No saved registers, no saved stack. Clearly we're dealing with a stuck CPU core here and it won't respond to anything. It still has saved the currently running thread, so we'll grab that and then dump the raw thread stack:
    
    1: kd> !thread 
    THREAD fffff880009f6fc0  Cid 0000.0000  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 1
    Not impersonating
    DeviceMap                 fffff8a0000060f0
    Owning Process            fffff80002e02180       Image:         Idle
    Attached Process          fffffa800369d040       Image:         System
    Wait Start TickCount      9772           Ticks: 49373 (0:00:12:50.223)
    Context Switch Count      4467919        IdealProcessor: 1             
    UserTime                  00:00:00.000
    KernelTime                00:11:22.722
    Win32 Start Address nt!KiIdleLoop (0xfffff80002c78e70)
    Stack Init fffff88002f1bc70 Current fffff88002f1bc00
    Base fffff88002f1c000 Limit fffff88002f16000 Call 0
    Priority 16 BasePriority 0 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 0
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
    
    1: kd> dps fffff88002f16000 fffff88002f1c000
    fffff880`02f16000  00000000`00000000
    fffff880`02f16008  00000000`00000000
    fffff880`02f16010  00000000`00000000
    fffff880`02f16018  00000000`00000000
    fffff880`02f16020  00000000`00000000
    fffff880`02f16028  00000000`00000000
    fffff880`02f16030  00000000`00000000
    fffff880`02f16038  00000000`00000000
    
    ...
    
    fffff880`02f19250  00000000`00000007
    fffff880`02f19258  fffff880`02f19950
    fffff880`02f19260  fffff880`02f192c0
    fffff880`02f19268  fffff880`02c38fd5*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
     vsdatant+0x38fd5
    fffff880`02f19270  fffffa80`04f7ecc8
    fffff880`02f19278  00000000`00000074
    fffff880`02f19280  fffffa80`06635230
    
    ...
    
    fffff880`02f19328  fffffa80`04b822d0
    fffff880`02f19330  00000000`00000007
    fffff880`02f19338  fffff880`0401b698*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x1b698
    fffff880`02f19340  00000000`00000001
    fffff880`02f19348  fffff800`02cac180 nt!RtlpGetStackLimits+0x14
    
    //As you can tell just perusing the stack that we're dealing with network activity. Notice the two 3rd-party drivers involved. Let's look each one up:
    
    1: kd> lmvm rt64win7
    start             end                 module name
    fffff880`04000000 fffff880`04085000   Rt64win7   (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Fri Jun 10 02:33:15 2011 (4DF1BAAB)
        CheckSum:         0008B67F
        ImageSize:        00085000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    1: kd> lmvm vsdatant
    start             end                 module name
    fffff880`02c00000 fffff880`02c95000   vsdatant   (no symbols)           
        Loaded symbol image file: vsdatant.sys
        Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Fri May 06 01:31:14 2011 (4DC387A2)
        CheckSum:         0007EB69
        ImageSize:        00095000
        File version:     10.0.217.0
        Product version:  10.0.217.0
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.0 Driver
        File date:        00000000.00000000
        Translations:     0409.04e4
        CompanyName:      Check Point Software Technologies LTD
        ProductName:      ZoneAlarm Firewalling Driver
        InternalName:     VSDATANT.SYS
        OriginalFilename: VSDATANT.SYS
        ProductVersion:   10.0.217.000
        FileVersion:      10.0.217.000
        FileDescription:  ZoneAlarm Firewalling Driver
        LegalCopyright:   Copyright й 1998-2011, Check Point, LTD
    Bingo. Zone Alarm and the NIC drivers were involved. Both are getting pretty stale in age, and ZoneAlarm already has a reputation for being bugridden. At least they are courteous enough to make their entire header nonpageable so as to give us all the details on the module.

    I would like to progress further to determine exactly how Zone Alarm or whatever else it is that's locking this CPU up. It would mean attempting to generate a callstack and then backtracking through it. I may not have the expertise enough to journey in this endeavor, but I'll give it a go.
    James7679, oatcoatedstoat and niemiro say thanks for this.

  12. #12

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    @James. As you can tell I have no real idea what I'm doing in setup. So when the overclock failed I just went through all the advanced tabs hitting the key to default the values and change everything I could find to auto.

    My RAM is 4GB Corsair DDR3 all in a single slot. Looking at CPU-Z it says DRAM frequency 668.9MHz.

    I've run the Zone Alarm removal tool and I'm going to sort out all those other rogue drivers under usasma's direction.
    Last edited by oatcoatedstoat; 05-31-2012 at 10:54 AM. Reason: Scatterbrain

  13. #13
    James7679's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        Gigabyte GA-Z68A-D3-B3
      • CPU:
        i5 2500K @ ~4500 w/1.32 volts @21idle-68full load
      • Memory:
        2x4 Patriot Viper 2 Extreme @1600
      • Graphics:
        EVGA 580 3gb reference
      • Sound Card:
        Nvidia HD Audio to 7.1 receiver
      • Hard Drives:
        64GB Patriot Torqx2 (OS and BF3), 250GB 'cuda for files and dox and 1tb 'cuda for imaging and backup
      • Disk Drives:
        1xLG CD/DVD Burner 1xLG BluRay
      • Power Supply:
        Corsair 550vx
      • Case:
        Thermaltake V3
      • Cooling:
        Noctua NH-C14
      • Display:
        32" 1080p Hdtv
      • Operating System:
        Win7 x64 Home Prem.

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Since this was a prebuilt PC, and you note the majority of problems(x101 BSODs) occurred after a failed attempt at overclock, I am pretty sure you have something still set wrong. Most BIOS' offer two FULL default settings. When you load into the BIOS, you should see a "Set Optimized Defaults" and "Set Fail-Safe Defaults" at the bottom of the screen. They will have a "F(X)" key associated with them. Try loading the Optimized settings first. See if the problems persist. If so, try the "Fail-Safe" settings. Too low of voltage to the VCore will cause the x101, commonly. May be nothing, may be everything.
    oatcoatedstoat says thanks for this.

  14. #14

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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Are you still experiencing instability despite removing Zone Alarm? Keep us up to date on any recent events. Thanks.
    oatcoatedstoat says thanks for this.

  15. #15

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    @James. When I first booted the PC after receiving it from Easy PC, the overclock they implemented had failed. This is why I went about resetting to defaults without knowing what I'm doing. So I have no idea if the PC was stable before they tried the overclock. I'll have another go at resetting defaults for sure, with a mind to try these Fail Safe settings.

    Regarding Zone Alarm, I had another x101 after uninstalling Zone Alarm. This x101 was before running the removal tool though. I'll get rid of all those rogue drivers first then start doing CPU stressful stuff to see if another x101 occurs.

  16. #16
    James7679's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        Gigabyte GA-Z68A-D3-B3
      • CPU:
        i5 2500K @ ~4500 w/1.32 volts @21idle-68full load
      • Memory:
        2x4 Patriot Viper 2 Extreme @1600
      • Graphics:
        EVGA 580 3gb reference
      • Sound Card:
        Nvidia HD Audio to 7.1 receiver
      • Hard Drives:
        64GB Patriot Torqx2 (OS and BF3), 250GB 'cuda for files and dox and 1tb 'cuda for imaging and backup
      • Disk Drives:
        1xLG CD/DVD Burner 1xLG BluRay
      • Power Supply:
        Corsair 550vx
      • Case:
        Thermaltake V3
      • Cooling:
        Noctua NH-C14
      • Display:
        32" 1080p Hdtv
      • Operating System:
        Win7 x64 Home Prem.

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Okay, best to do one thing at a time. As you complete each step, retest and take note of changes. If you make too many changes at once, it will be harder to identify the cause, when the problem goes away.
    oatcoatedstoat and Corrine say thanks for this.

  17. #17
    Wrench97's Avatar
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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    The Overclock failed message is usually the ram speed on these boards, a failed boot because of 1600 speed ram (2x 800), and it down clocks to the default 1333 speed. (2x 666.5) seeing yours at 1337.8 (2x 668.9) is a bit strange,
    oatcoatedstoat says thanks for this.

  18. #18
    James7679's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        Me
      • Model Number:
        James5000
      • Motherboard:
        Gigabyte GA-Z68A-D3-B3
      • CPU:
        i5 2500K @ ~4500 w/1.32 volts @21idle-68full load
      • Memory:
        2x4 Patriot Viper 2 Extreme @1600
      • Graphics:
        EVGA 580 3gb reference
      • Sound Card:
        Nvidia HD Audio to 7.1 receiver
      • Hard Drives:
        64GB Patriot Torqx2 (OS and BF3), 250GB 'cuda for files and dox and 1tb 'cuda for imaging and backup
      • Disk Drives:
        1xLG CD/DVD Burner 1xLG BluRay
      • Power Supply:
        Corsair 550vx
      • Case:
        Thermaltake V3
      • Cooling:
        Noctua NH-C14
      • Display:
        32" 1080p Hdtv
      • Operating System:
        Win7 x64 Home Prem.

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Quote Originally Posted by Wrench97 View Post
    The Overclock failed message is usually the ram speed on these boards, a failed boot because of 1600 speed ram (2x 800), and it down clocks to the default 1333 speed. (2x 666.5) seeing yours at 1337.8 (2x 668.9) is a bit strange,
    Yeah, that would indicate a base clock change. I am certain that there are some settings that are still invalid. Add to that the single 4gb stick, well, you can see where I'm going.
    oatcoatedstoat says thanks for this.

  19. #19
    Wrench97's Avatar
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    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    Another thing to note about the single stick would be whether or not CPUz is reporting it as dual or single channel.
    Some newer boards can run a single stick as dual, with double sided ram each side is a channel hence the reason you see Dell's and HP's with 3 gig installed 1, 2ig and 1, 1gig or 3 1, gig sticks.
    oatcoatedstoat says thanks for this.

  20. #20

    Re: 0x101 "A clock interrupt was not received on a secondary processor..."

    CPU-Z reports it as single channel. Hope that's informative.

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