Reccuring BSOD: SYSTEM_SERVICE_EXCEPTION

samwise210 · Dec 19, 2014

· OS - Windows 7,
· X64
· What was original installed OS on system? Windows 7
· Full retail version
· 2 HDD (not boot ssd) and video card are old, CPU, RAM, MOBO is new.
· 2 weeks, reinstalled on new hardware

· i7-4790k
· Radeon HD 6870
· Asrock z97 Anniversary
· Cooler Master 600W

Desktop

My computer regularly bsods, mostly when tabbing out of games, but not always.
Replaced the ram, mobo cpu and added a ssd to boot from, but the problem persists, still have a 300gb and 3tb hard drive with the data from before I changed the hardware.

Thank you for your Help, and thanks for keeping this website awesome! I had great help before and hopefully you guys can help me once again.

Patrick · Dec 19, 2014

Hi,

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Code:

0: kd> .cxr 0xfffff88006102020;r
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa800abf5060
rdx=fffff900c0200000 rsi=0000000000080000 rdi=fffff900c0200000
rip=fffff96000194283 rsp=fffff88006102a00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88006102a68 r12=0000000003ad4600 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00194283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????

Move with zero-extend - Copying the contents of rbx+0C to eax. rbx is volatile and it's a minidump so we can go no further.

Code:

0: kd> k
  *** Stack trace for last set context - .thread/.cxr resets it
Child-SP          RetAddr           Call Site
fffff880`06102a00 fffff960`0034c6b0 win32k!HmgLockEx+0xa3
fffff880`06102a70 fffff960`0034bbae win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`06102aa0 fffff960`0034cab3 win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`06102ae0 fffff960`002a95ff win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`06102b20 fffff960`002ca908 win32k!GreSfmCloseCompositorRef+0x10f
fffff880`06102b60 fffff800`02cce153 win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`06102be0 000007fe`ff1c4efa nt!KiSystemServiceCopyEnd+0x13
00000000`0392eff8 00000000`00000000 0x000007fe`ff1c4efa

Doing some GUI stuff via win32k, thread is spawning from user-mode.

Code:

0: kd> vertarget
Windows 7 Kernel Version 7600 MP (8 procs) Free x64

Service Pack 1 isn't installed, please install it ASAP - Learn how to install Windows 7 Service Pack 1 (SP1)

Be sure you also have all important Windows Updates installed, it's imperative.

Code:

0: kd> lmvm asrvdrive
start             end                 module name
fffff880`113f7000 fffff880`11400000   AsrVDrive   (deferred)             
    Image path: AsrVDrive.sys
    Image name: AsrVDrive.sys
    Timestamp:        Wed Jan 26 04:11:02 2011

Uninstall AsRock V Drive as well as all other AsRock bloatware.

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Reccuring BSOD: SYSTEM_SERVICE_EXCEPTION

samwise210

Member

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Patrick

Sysnative Staff