[Help Please]_BSOD_ASUS-K42JR_ATI-RADEON-HD5470 - Windows 7 x64

abahsangpenyamun · Nov 26, 2014

help please

View attachment SysnativeFileCollectionApp.zip View attachment BSOD_Dump.rar

· OS - Windows 7 ultimate
· x86 (32-bit) or x64 ? X64
· What was original installed OS on system? none
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
· Age of system (hardware) 3 years
· Age of OS installation - have you re-installed the OS? 1.5 years
· CPU intel core i7 Q740 @1.73GHz (8 CPUs)
· Video Card ATI Radeon HD 5470
· MotherBoard ASUS K42JR
· Power Supply - brand & wattage (if laptop, skip this one)
· System Manufacturer ASUS
· Exact model number (if laptop, check label on bottom) X42JR
· Laptop or Desktop? laptop

thanks

blueelvis · Nov 26, 2014

Hi abahsangpenyamun & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis for informative purposes -

Code:

0: kd> k
Child-SP          RetAddr           Call Site
fffff880`0232e9c8 fffff880`050aacbc nt!KeBugCheckEx
fffff880`0232e9d0 fffff880`050aa9c6 dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0232ea10 fffff880`05151f07 dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0232ea40 fffff880`0517bb75 dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0232eb20 fffff880`0517a2bb dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0232eb50 fffff880`0514d2c6 dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0232ebf0 fffff880`05179e7a dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0232ed00 fffff800`02d6f166 dxgmms1!VidSchiWorkerThread+0xba
fffff880`0232ed40 fffff800`02aaa486 nt!PspSystemThreadStartup+0x5a
fffff880`0232ed80 00000000`00000000 nt!KiStartSystemThread+0x16

You are encountering the VIDEO_TDR_FAILURE which means that Windows decided to crash since it detected that six or more GPU (Graphics Processing Unit) hangs and subsequent recoveries had occurred within 1 minute.
Let's check the date of the ATI Driver on your system -

Code:

0: kd> lmvm atikmdag
start             end                 module name
0: kd> lmvm atikmpag
start             end                 module name
fffff880`02f7a000 fffff880`02fa6000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Jan 22 18:37:54 2010 (4B59A32A)
    CheckSum:         000279B5
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It is a driver from 2010. I would advise you to get the latest version dating 2011 from the below ASUS Support website for your laptop model. Select Operating System as "Windows 7 64bit" and then download the ATI driver from the VGA Dropdown-
Notebooks & Ultrabooks - X42Jr - ASUS

Kindly do not install the ATI Driver from ATI site.

Let me know how it goes ^_^

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[Help Please]_BSOD_ASUS-K42JR_ATI-RADEON-HD5470 - Windows 7 x64

abahsangpenyamun

New member

blueelvis

BSOD Kernel Dump Senior Analyst