BSOD Driver_power_state_failure - Windows 8.1 x64

ddalbiez · Nov 18, 2014

Hi
Got BSOD on hibernation.
Gathering of information:
-stuck in step 3 (waiting for system info), so killed the process
- perfmon /report : request refused.
I nevertheless zipped the reports I got and attached them.
Thanks for your help.
DFomView attachment 9822

Jared · Nov 18, 2014

Code:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00165420060, Physical Device Object of the stack
Arg3: ffffd000503c6930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00171cfe8d0, The blocked IRP

An IRP has been blocked for too long, hence the crash.

Code:

4: kd> !devstack ffffe00165420060
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe00166508050 *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA    ffffe001665081a0  InfoMask field not found for _OBJECT_HEADER at ffffe00166508020

  ffffe00165400e50  \Driver\ACPI       ffffe00165107c90  InfoMask field not found for _OBJECT_HEADER at ffffe00165400e20

> ffffe00165420060  \Driver\pci        ffffe001654201b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe0016545e490 :
  DeviceInst is "PCI\VEN_8086&DEV_1E02&SUBSYS_2AD5103C&REV_04\3&11583659&0&FA"
  ServiceName is "iaStorA"

Code:

4: kd> !irp ffffe00171cfe8d0
Irp is active with 4 stacks 3 is current (= 0xffffe00171cfea30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 ffffe00165420060 00000000 fffff80146cdb8a0-fffff80146cb722c    
	       \Driver\pci	ACPI!ACPIBuildRegOnRequest
			Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 ffffe00165400e50 00000000 fffff801473054d8-00000000    
	       \Driver\ACPI	storport!RaidAdapterPowerUpDeviceCompletion
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 ffffe00166508050 00000000 fffff8028a71dfd8-ffffe0016621e010 Success Error Cancel pending
	       \Driver\iaStorA	nt!PopRequestCompletion
			Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe0016621e010    

			Args: 00000000 00000000 00000000 00000000

It's no surprise that Intel Rapid Storage technology is being a piece of crap again. I suggest you remove it ASAP.
Uninstall it via the control panel.
Then go to the device manager, under the drive subsection, uninstall all of the controllers to remove IRST.
Reboot.

ddalbiez · Nov 18, 2014

Thanks. My computer uses French. should I uninstall the Microsoft storage controller driver or the Intel 7 driver?
thanks

Jared · Nov 18, 2014

Just the Intel 7 driver.

ddalbiez · Nov 18, 2014

Thanks. It seems windows reinstalled the driver (but not the app) after I tried to hibernate the PC, did not succeed (PC hanging) and had to force shutdown.

Jared · Nov 18, 2014

Windows shouldn't reinstall the driver.
Lets try it again.
To remove IRST you need to remove it on the Programs and Features, then go to Device Manager, expand IDE ATA/ATAPI controllers, then click uninstall on each one.
Once removed reboot and it should stop reinstalling IRST.

Patrick · Nov 18, 2014

Windows will reinstall the driver if Windows Update's driver searching/discovery is enabled.

Disable it and re-enable it later - Disable Searching Windows Update for Device Drivers

Regards,

Patrick

Jared · Nov 18, 2014

Thanks Patrick, I knew I was forgetting something.

x BlueRobot · Nov 18, 2014

Jared, Windows will sometimes do it for graphics card drivers too.

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BSOD Driver_power_state_failure - Windows 8.1 x64

ddalbiez

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

ddalbiez

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

ddalbiez

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Jared

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Patrick

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Jared

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