Very frequent Video and flash BSOD (atikmpag.sys + atikmpag.sys) - Windows 7 x64

wheat89 · Sep 3, 2014

So, whenever i try to watch a movie or little vid, my system crashes. It has been doing this since i bought it and i never managed to fix it.
I reinstalled windows many many times and updated the drivers more than i can count.
It's really ironic that i runs crysis without any struggles but cant handle a youtube vid or sometimes even gif xD
I would be a very happy man i you can help me.
Kind regards.
Nino

OS - Windows 7 x64
Original OS, Retail version
About 4 years
Reinstalled OS couple times few years ago
System info in picture
I think Corsair 600watts psu
System is home built desktop

Jared · Sep 3, 2014

It looks like your display driver is causing problems, evidenced by the bugcheck, the fact that you can run crysis and not youtube videos and the error code in the bugcheck seems to emphasize this.

Code:

BugCheck 116, {fffffa800bd2a4e0, fffff88004303cf0, 0, 2}

Code:

FAULTING_IP: 
atikmpag+acf0
fffff880`04303cf0 4055            push    rbp

It's adding data onto the stack which is causing a fault, it seems that its causing a hang in the display driver and hence the bugcheck.

Code:

fffff880`03fe9308 fffff880`0425ccbc : 00000000`00000116 fffffa80`0bd2a4e0 fffff880`04303cf0 00000000`00000000 : nt!KeBugCheckEx
fffff880`03fe9310 fffff880`0425c9c6 : fffff880`04303cf0 fffffa80`0bd2a4e0 fffffa80`05ea2a80 fffffa80`07958010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03fe9350 fffff880`053a8f07 : fffffa80`0bd2a4e0 00000000`00000000 fffffa80`05ea2a80 fffffa80`07958010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03fe9380 fffff880`053d6d7e : fffffa80`ffffffff 00000000`0006f7fb fffff880`03fe94d0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03fe9460 fffff880`053bcbb1 : fffffa80`07c61000 ffffffff`feced300 00000000`00000002 00000000`000000aa : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`03fe94a0 fffff880`053bfaaf : 00000000`00000001 00000000`00000000 fffffa80`07733e40 fffff8a0`01588dc0 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`03fe95a0 fffff880`053be1a0 : fffff8a0`01588dc0 00000000`00000000 fffffa80`07c61000 00000000`00000001 : dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBuffer+0xd7
fffff880`03fe95e0 fffff880`053be0f6 : 00000000`00000000 00000000`00000001 fffffa80`07c61000 fffff880`053bca1e : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+0x34
fffff880`03fe9770 fffff880`053c7642 : fffffa80`07788930 00000000`00000001 00000000`00000001 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::UnmapVideoApertureSegment+0x13e
fffff880`03fe97e0 fffff880`053c73eb : fffff8a0`01588dc0 00000000`00001000 fffffa80`07788930 fffff8a0`01588dc0 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapApertureRange+0x7a
fffff880`03fe9830 fffff880`053c6d8f : fffff8a0`01588dc0 fffffa80`07c61c80 00000000`00000000 fffffa80`07c61c80 : dxgmms1!VIDMM_APERTURE_SEGMENT::UnmapTemporaryResource+0x9b
fffff880`03fe9890 fffff880`053ba76c : fffffa80`07c61000 fffffa80`07c61000 fffffa80`07c61c80 fffffa80`07c61000 : dxgmms1!VIDMM_APERTURE_SEGMENT::ReleaseTemporaryResource+0xcf
fffff880`03fe98d0 fffff880`053b7133 : 00000000`00000000 00000000`00000000 00000000`0000001d fffffa80`07c61000 : dxgmms1!VIDMM_GLOBAL::EvictTemporaryAllocations+0xbc
fffff880`03fe9910 fffff880`053d165d : 00000000`00000000 fffff8a0`0ace7550 fffffa80`00000000 fffffa80`05c2bbc0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x69f
fffff880`03fe9ae0 fffff880`053d1398 : fffff880`009ed040 fffff880`053d0d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`03fe9cd0 fffff880`053d0e96 : 00000000`00000000 fffffa80`07d50610 00000000`00000080 fffffa80`07958010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`03fe9d00 fffff800`0356e166 : 00000000`03766d68 fffffa80`07c32b60 fffffa80`0552d840 fffffa80`07c32b60 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`03fe9d40 fffff800`032a9486 : fffff880`009e8180 fffffa80`07c32b60 fffff880`009f30c0 fffff880`01215534 : nt!PspSystemThreadStartup+0x5a
fffff880`03fe9d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

We can see the DirectX video scheduler preparing a DMA buffer, it then begins to remove allocations followed by setting up a paging buffer which looks to be the source of the crash.

Code:

6: kd> lmvm atikmdag
start             end                 module name
fffff880`04826000 fffff880`05399000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Mar 29 02:27:04 2013 (5154FBF8)
    CheckSum:         00B25604
    ImageSize:        00B73000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I recommend an update for your display driver, download the latest version.

wheat89 · Sep 6, 2014

Well the problem is that i did that a lot, in every possible way, updates, full reinstalls but it keeps happening

Jared · Sep 6, 2014

Try a beta driver or different later drivers.
It's difficult to find a good driver sometimes.

Do you have another card you can try?

wheat89 · Sep 6, 2014

Well i have an old 4890 but that ones likely more defect than this one

Jared · Sep 6, 2014

It's always worth a try, there isn't many bad ideas when it comes to troubleshooting.

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Very frequent Video and flash BSOD (atikmpag.sys + atikmpag.sys) - Windows 7 x64

wheat89

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

wheat89

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

wheat89

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Jared

Sysnative Staff, BSOD Kernel Dump Expert