Thanks, sorry for the late reply. I have been sick.
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This indicates that a system thread generated an exception which the error handler did not catch.
Code:
BugCheck 7E, {ffffffffc0000005, fffff800a3ab0c02, ffffd001e612ed98, ffffd001e612e5a0}
Access violation occurred.
Code:
5: kd> .exr 0xffffd001e612ed98
ExceptionAddress: fffff800a3ab0c02 (nt!KxWaitForLockOwnerShip+0x0000000000000012)
ExceptionCode: c0000005 (Access violation)
The violation occurred in
nt!KxWaitForLockOwnerShip+0x0000000000000012.
Verifier was enabled however it's failing to flag anything aside from FileInfo which a component of Windows.
IMO, at this point, it's a hardware problem. Considering we've seen problems with fltmgr earlier, and now FileInfo, possibly hard drive.
Chkdsk (there are various ways to run Chkdsk):
Method 1:
Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)
Elevated CMD should now be opened, type the following:
chkdsk x: /r
x implies your drive letter, so if your hard drive in question is letter c, it would be:
chkdsk c: /r
Restart system and let chkdsk run.
Method 2:
Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.
If you'd like to get a log file that contains the chkdsk results, do the following:
Press Windows Key + R and type powershell.exe in the run box
Paste the following command and press enter afterwards:
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
This will output a .txt file on your Desktop containing the results of the chkdsk.
If chkdsk turns out okay, run Seatools -
SeaTools | Seagate
You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be driver related issues that may cause conflicts or a false positive, it may be a wise decision to choose the most minimal testing environment (DOS). I always recommend running Seatools in DOS if absolutely possible. 234234234
-- Run all tests EXCEPT: Fix All and anything Advanced.
Also, do you happen to have an SSD?
Regards,
Patrick
