Hi,
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).
If we run an !errrec on the 2nd parameter of the bug check (address of the WER structure) we get the following:
Code:
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa800e8a2138
Section @ fffffa800e8a22c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : Internal unclassified (Proc 7 Bank 1)
Status : 0xbf80000000200401
Address : 0x00000000fee00040
Misc. : 0x0000000000000086
Internal unclassified implies this is not a publicly documented error, therefore we cannot get any information as to what specifically caused it.
Try the following first:
1. AppleCharger.sys is listed and loaded which is the GIGABYTE On/Off Charge driver. See here for details -
GIGABYTE ON/OFF Charge
Very troublesome software, so please uninstall ASAP!
2. Uninstall Gigabyte Easy Saver as well as any/all Gigabyte bloatware, it's extremely old and problematic.
3. Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes as it may be causing conflicts:
Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home
MSE - Microsoft Security Essentials - Microsoft Windows
4. Navigate to
services.msc and disable the nVidia Streaming Service, and then restart the system.
If all of the above fails, there is only so much you can do with a bug check like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:
1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps -
Speccy - System Information - Free Download
2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting -
How To Clear CMOS (Reset BIOS) [Easy, 10 to 15 Min]
3. Ensure your BIOS is up to date.
4. If all of the above fail, the only left to do is replace your processor as it is faulty.
Regards,
Patrick
