Frequent BSOD on a Desktop running Windows 7

Desollate · Jul 31, 2014

I've been having crashes and BSOD for a couple of months now but recently it has gotten so extreme that i can barely even open my browser without it crashing. Any help would be greatly appreciated. Thanks!

· OS - Windows 8.1, 8, 7, Vista ? Windows 7 Professional, 64 bit
· What was original installed OS on system? Windows XP Professional
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre-installed
· Age of system (hardware) - No idea, I bought it used
· Age of OS installation - have you re-installed the OS? The seller might have re-installed the OS prior to putting it on the shelf.

· CPU - Intel® Core™2 Duo Processor E6400
· Video Card - ATI Radeon X600 SE
· MotherBoard - Dell 0HP962 OptiPlex 745
· Power Supply - brand & wattage (if laptop, skip this one) - No clue

· System Manufacturer - Dell inc
· Exact model number (if laptop, check label on bottom) - OptiPlex 745
· Laptop or Desktop? Desktop

View attachment 8799

Patrick · Jul 31, 2014

Hi,

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

This indicates that a system thread generated an exception which the error handler did not catch.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff88003c8a3a3, fffff88004dfd4b8, fffff88004dfcd10}

1st argument indicates an access violation occurred.

Code:

1: kd> .exr 0xfffff88004dfd4b8
ExceptionAddress: fffff88003c8a3a3 (atikmdag+0x00000000000123a3)
   ExceptionCode: c0000005 (Access violation)

The violation was caused by the ATI/AMD video driver. Why?

Code:

1: kd> .cxr 0xfffff88004dfcd10;r
rax=0000000000008600 rbx=fffff98003edc630 rcx=0000000000000002
rdx=fffff88004dfd870 rsi=fffff98003ffeee0 rdi=fffff88004dfd870
rip=fffff88003c8a3a3 rsp=fffff88004dfd6f8 rbp=0000000000000000
 r8=fffff88003fec2b0  r9=0000000000000002 r10=fffff8a0033634a0
r11=fffff88004dfd7d0 r12=0000000000000000 r13=0000000000000001
r14=fffffa8003ef29b0 r15=0000000000000004
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x123a3:
fffff880`03c8a3a3 0100            add     dword ptr [rax],eax ds:002b:00000000`00008600=????????

On the instruction we faulted on, we failed adding a pointer that was stored in rax. rax = 0000000000008600 (invalid), and that's why we bug checked. Ultimately we were trying to store a dword in eax by dereferencing rax.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Dell Support

Regards,

Patrick

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Frequent BSOD on a Desktop running Windows 7

Desollate

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Patrick

Sysnative Staff