1. #1

    Back again - another BSOD - Windows 7 x64

    Two weeks ago you were kind enough to help me with a BSOD issue.

    BSODs started - Windows 7 x64

    The problem has not occurred since until last night when the pc died again. I wasn't using it as the time, but came back to find a BSOD. Today I am having more problems, with unresponsive programs - particularly Firefox

    ∑ OS - Windows 7, fully updated x64
    ∑ What was original installed OS on system this
    ∑ Is the OS an OEM version
    ∑ Age of system 18 months
    ∑ Age of OS installation 18 months

    ∑ CPU INTEL i7-2600 QUAD CORE
    ∑ Video Card Intel (integrated) HD Graphics 3000
    ∑ MotherBoard ASUS P8Z77-V LX
    ∑ Power Supply - Tagan 1200w
    ∑ System Manufacturer Clone

    Attachment 8456


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  2. #2

    re: Back again - another BSOD - Windows 7 x64

    Hello again, Roger!

    The attached DMP file is of the PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.

    This indicates that invalid system memory has been referenced.

    Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

    Another common cause is the installation of a faulty system service.

    Antivirus software can also trigger this error, as can a corrupted NTFS volume.

    Code:
    4: kd> k
    Child-SP          RetAddr           Call Site
    fffff880`0a5e4d58 fffff800`04b4653b nt!KeBugCheckEx
    fffff880`0a5e4d60 fffff800`04ac7cee nt! ?? ::FNODOBFM::`string'+0x43781
    fffff880`0a5e4ec0 fffff800`04bd0f7c nt!KiPageFault+0x16e
    fffff880`0a5e5050 fffff800`04b34292 nt!MiLogPageAccess+0xdc
    fffff880`0a5e50a0 fffff800`04ddc5ed nt! ?? ::FNODOBFM::`string'+0x2b82f
    fffff880`0a5e5380 fffff800`04aec67b nt!CcUnmapVacb+0x5d
    fffff880`0a5e53c0 fffff800`04adf039 nt!CcUnmapVacbArray+0x1bb
    fffff880`0a5e5450 fffff800`04db3fb2 nt!CcGetVirtualAddress+0x38a
    fffff880`0a5e54e0 fffff880`0164d4f0 nt!CcCopyRead+0x132
    fffff880`0a5e55a0 fffff880`0164efd3 Ntfs!NtfsCachedRead+0x180
    fffff880`0a5e5600 fffff880`0164f398 Ntfs!NtfsCommonRead+0x19ea
    fffff880`0a5e5770 fffff880`0117ebcf Ntfs!NtfsFsdRead+0x1b8
    fffff880`0a5e5820 fffff880`0117d6df fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
    fffff880`0a5e58b0 fffff800`04dd3c3b fltmgr!FltpDispatch+0xcf
    fffff880`0a5e5910 fffff800`04db3d53 nt!IopSynchronousServiceTail+0xfb
    fffff880`0a5e5980 fffff800`04ac8e53 nt!NtReadFile+0x631
    fffff880`0a5e5a70 00000000`74fe2e09 nt!KiSystemServiceCopyEnd+0x13
    00000000`0265e9f8 00000000`00000000 0x74fe2e09
    It looks like when the file system is attempting to go through its journaling, we reference invalid memory. Likely 3rd party software that's working with the file system causing conflicts. With this said I took a look at your loaded modules list and saw you had three security softwares running (ESET, Malwarebytes, and Aladdin).



    1. Remove and replace ESET, Malwarebytes, and Aladdin with MSE ASAP for temporary troubleshooting purposes as they are very likely causing file system conflicts:

    ESET removal - How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus? - ESET Knowledgebase

    MSE - Microsoft Security Essentials - Microsoft Windows

    One of the biggest problems as far as security software goes in terms of conflicts, is if there is more than one antivirus or anti-malware suite installed on the system. In the most basic example, I will use AVG and Norton. Let's say you have both installed and running, this is not a good scenario at all. Why? Most/if not all modern day antivirus suites are allowed direct access (come and go, whenever they want) to the kernel because an antivirus installs interceptors of system events within the kernel code, which passes intercepted data to the antivirus engine for analysis. This data is network packets, files, and other various critical data. You can imagine how having three different pieces of software all doing this at once can be a problem.

    2. Uninstall Crypkey.

    3. Uninstall Asus Ai Boost/any and all other Asus bloatware ASAP.

    Regards,

    Patrick

  3. #3

    re: Back again - another BSOD - Windows 7 x64

    Thanks Patrick.

    I don't set CrypKey, Aladdin or Asus AI anywhere. I don't even know what Aladdin is?

  4. #4

    re: Back again - another BSOD - Windows 7 x64

    Aladdin appears to be a part of Safenet from a Google search.

    SafeNet - The Data Protection Company

    Here's CrypKey - Software Licensing for Windows, with piracy software protection and Secure Licensing Management Service from Leading Global Provider of Copy Protection Software

    Asus AI may be bundled with any of Asus' software. Do you have anything from Asus installed?

    Regards,

    Patrick

  5. #5

    re: Back again - another BSOD - Windows 7 x64

    I've disabled the Crypkey service - I can't find anything using Aladdin and I didn't install any Asus progs at all

  6. #6

    re: Back again - another BSOD - Windows 7 x64

    Uninstalled ESET & MBAM. FF still crashes though

  7. #7

    re: Back again - another BSOD - Windows 7 x64

    FF still crashes though
    How so, does it just hang (i.e not responding) until you have to close it, or does it force-close?

    Regards,

    Patrick

  8. #8

    re: Back again - another BSOD - Windows 7 x64

    It crashes and the crash reporter lists:

    Accessibility: Active
    AdapterDeviceID: 0x0122
    AdapterVendorID: 0x8086
    Add-ons: %7B27c60876-b5c9-4335-b4f3-52b26782220c%7D:0.9.4,%7B91aa5abe-9de4-4347-b7b5-322c38dd9271%7D:4.1,%7B097d3191-e6fa-4728-9826-b533d755359d%7D:0.7.22,web2pdfextension%40web2pdf.adobedotcom:2.0,zotero%40chnm.gmu.edu:4.0.21.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,en-gb%40flyingtophat.co.uk:1.19.5,firefox%40ghostery.com:5.3.1,langpack-en-GB%40firefox.mozilla.org:30.0,%7B22119944-ED35-4ab1-910B-E619EA06A115%7D:7.9.7.5,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.2.15747.10003
    AvailablePageFile: 37672067072
    AvailablePhysicalMemory: 12991270912
    AvailableVirtualMemory: 3478384640
    BIOS_Manufacturer: American Megatrends Inc.
    BlockedDllList:
    BreakpadReserveAddress: 45940736
    BreakpadReserveSize: 37748736
    BuildID: 20140605174243
    CrashTime: 1404297417
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1403180661
    Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0122, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.17.10.3517
    D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 3463
    StartupTime: 1404296870
    SystemMemoryUsePercentage: 22
    Theme: classic/1.0
    Throttleable: 1
    TotalPageFile: 42132803584
    TotalPhysicalMemory: 16854593536
    TotalVirtualMemory: 4294836224
    URL: http://www.sysnative.com/forums/bsod...-of-death.html
    Vendor: Mozilla
    Version: 30.0
    Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [TCP/IP] : 2 : 1 :
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 :
    RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP Service Provider : 2 : 1 :
    RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 2 : 2 :
    useragent_locale: en-GB


    This report also contains technical information about the state of the application when it crashed.

  9. #9

    re: Back again - another BSOD - Windows 7 x64

    Code:
    Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
     MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
     MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
     MSAFD Tcpip [TCP/IP] : 2 : 1 :  
     MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
     MSAFD Tcpip [RAW/IP] : 2 : 3 :  
     RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
     RSVP TCP Service Provider : 2 : 1 :  
     RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    This may be the mswsock.dll trojan.

    Can you please install Malwarebytes free (not pro as you had) and run a full scan - https://www.malwarebytes.org/mwb-download/

    Regards,

    Patrick

  10. #10

    re: Back again - another BSOD - Windows 7 x64

    I'd checked the CRC and it matched the valid 6.1.7600.16385

    Should I still scan?

  11. #11

    re: Back again - another BSOD - Windows 7 x64

    Yes, just to be sure.

    Regards,

    Patrick

  12. #12

    re: Back again - another BSOD - Windows 7 x64

    The scan is clean

  13. #13

    re: Back again - another BSOD - Windows 7 x64

    Just had this error message
    Back again - another BSOD - Windows 7 x64-02-07-2014-14-32-18-jpg

  14. #14

    re: Back again - another BSOD - Windows 7 x64

    Okay, given your consistency of random app crashes, and the 0x50 bug check, I'd like to test your RAM. Please run Memtest for NO LESS than ~8 passes (several hours):

    Memtest86+:

    Download Memtest86+ here:

    Memtest86+ - Advanced Memory Diagnostic Tool

    Which should I download?

    You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

    Do note that some older generation motherboards do not support USB-based booting, therefore your only option is CD (or Floppy if you really wanted to).

    How Memtest works:

    Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

    The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

    Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

    Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

    This information, if available to the program, can be displayed via a menu option.

    Any other questions, they can most likely be answered by reading this great guide here:

    FAQ : please read before posting

    Regards,

    Patrick

  15. #15

    re: Back again - another BSOD - Windows 7 x64

    The screen turned red almost immediately. I swapped the 4 modules around and found the failing one (That'll teach me to put 2 cheap memory modules in with two premium).

    It booted Windows and I used it for an hour without problem. Now I rebooted and have it back on memtest overnight.

    Thanks

  16. #16

    re: Back again - another BSOD - Windows 7 x64

    As I suspected, faulty RAM.

    Let me know how things turn out with the current module set up.

    Regards,

    Patrick

  17. #17
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    re: Back again - another BSOD - Windows 7 x64

    Great job Patrick :)
    Patrick says thanks for this.

  18. #18

    re: Back again - another BSOD - Windows 7 x64

    Thanks Patrick

    Ran all night without issue - fingers crossed we have it

    Thanks again

  19. #19

    re: Back again - another BSOD - Windows 7 x64

    My pleasure, glad to hear.

    Marked as solved, but as always, let me know if the issues persist.

    Regards,

    Patrick

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