[Win8.1 x64] BSOD on Windows loading

emuman · Jun 14, 2014

Please help me.
I can't start Windows in normal mode, only in safe mode.
At starting Windows alterante in try to recover and start normaly and I got a BSOD.

SYSTEM_SERVICE_EXCEPTION

If the monitor is connect at offboard video card, the driver at BSOD is: atikmpag.sys
If I connect the monitir at onboard card (Intel HD Graphics 4000), the driver at BSOD is igdkmd64.sys

I tried:
- Restore drivers expanding original files from instalation packages
- I can't uninstall or reinstall drivers because I receive erross
- Change channels and RAM sticks (I have two sticks of 4GB, I tried with one and two sticks, using only the first stick and then only the second stick)

Reports:
I can't execute "perfmon / report", I got the error http://i833.photobucket.com/albums/zz253/Elmer_BeFuddled/Windows 7 Errors/Perfmon-report.png

Sorry for my bad English.

emuman · Jun 14, 2014

re: BSOD on Windows loading - Windows 8.1 x64

Sorry for post without trying each possibility.
I was linking the problem with a power outage that occurs yesterday, but the problem begins before this on june 12, when I instaled Virtu MVP.
I remembered that was the only application related with two video cards at same time. So, I uninstaled Virtu MVP and the Windows restarted normally :thud:

One entire day on try and error...

Jared · Jun 15, 2014

re: BSOD on Windows loading - Windows 8.1 x64

Code:

BugCheck 3B, {c0000005, fffff800abc6bd42, ffffd0003ab21660, 0}

This bugcheck indicates an exception occurred whilst perform a system service routine.

The first parameter is an access violation which indicates the CPU made an attempt to access memory that it couldn't physically address.

If we disassemble the register instructions for the driver at fault we see this:

Code:

3: kd> u atikmpag+ed42atikmpag+0xed42:
fffff800`abc6bd42 3b98a40b0000    cmp     ebx,dword ptr [rax+0BA4h] <-- the faulting instruction, a comparison instruction
fffff800`abc6bd48 725b            jb      atikmpag+0xeda5 (fffff800`abc6bda5)
fffff800`abc6bd4a 8b8028030000    mov     eax,dword ptr [rax+328h]
fffff800`abc6bd50 85c0            test    eax,eax
fffff800`abc6bd52 7451            je      atikmpag+0xeda5 (fffff800`abc6bda5)
fffff800`abc6bd54 33c9            xor     ecx,ecx
fffff800`abc6bd56 83f805          cmp     eax,5
fffff800`abc6bd59 730e            jae     atikmpag+0xed69 (fffff800`abc6bd69)

Code:

rax=0000000000000000 rbx=0000000000000000 rcx=ffffe001e3630000rdx=0000000000000000 rsi=0000000000000000 rdi=ffffc0007db0f410
rip=fffff800abc6bd42 rsp=ffffd0003ab22090 rbp=ffffc0007db0f410
 r8=0000000000000008  r9=ffffe001e3a1c0b0 r10=0000000000000000
r11=00000000c0000001 r12=000000004b677844 r13=0000000000000000
r14=0000000000000000 r15=ffffc0007db0f410
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
atikmpag+0xed42:
fffff800`abc6bd42 3b98a40b0000    cmp     ebx,dword ptr [rax+0BA4h] ds:002b:00000000`00000ba4=????????

The comparison failed because the register being compared was zeroed out.

Code:

3: kd> lmvm atikmpagstart             end                 module name
fffff800`abc5d000 fffff800`abd00000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 18 02:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I recommend rolling back the driver to one in late 2013.

You mention errors, what does it say? Can you take a screenshot?

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[Win8.1 x64] BSOD on Windows loading

emuman

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emuman

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Jared

Sysnative Staff, BSOD Kernel Dump Expert